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IT Support Analyst (Denver, Colorado)
Armstrong Collective Brand
Denver, CO
- $65,000 to $75,000 USD / year
The IT Support Analyst reports to the Senior Manager, IT Service Delivery and supports the implementation, operation, and continuous improvement of technology across Canyon Spirit Onboard,…
Added 1 min ago
Process Operations Trainer
ECOVYST CATALYST TECHNOLOGIES LLC
Houston, TX
…under the functional direction of the Operations Integration Manager, this role partners closely with Operations, Engineering, and HSE teams to maintain an effective and compliant training…
Added 2 mins ago
Construction Manager
Greystar Management Services, LLC
Raleigh, NC
The Construction Manager is responsible for overseeing multiple jobs related to capital improvements and construction as well as being able to perform capital assessments of buildings and…
Added 4 mins ago
AC
IT Support Analyst (Denver, Colorado)
Armstrong Collective Brand
Denver, CO
- $65,000 to $75,000 USD / year
The IT Support Analyst reports to the Senior Manager, IT Service Delivery and supports the implementation, operation, and continuous improvement of technology across Canyon Spirit Onboard,…
Added 4 mins ago
Registered Nurse (Invasive Cardiology)
Northwell
Manhasset, NY
Performs an age specific plan of care for a designated group of patients using the nursing process of assessment, diagnosis, outcome identification, planning, implementation, and evaluation…
Added 4 mins ago
Registered Nurse (Invasive Cardiology)
Northwell
Manhasset, NY
Performs an age specific plan of care for a designated group of patients using the nursing process of assessment, diagnosis, outcome identification, planning, implementation, and evaluation…
Added 5 mins ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
NORFOLK, VA
- $17 to $23.25 USD / hour
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
Added 5 mins ago
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Certified Pharmacy Technician
Walgreens
NORFOLK, VA
- $18 to $24.25 USD / hour
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
Added 5 mins ago
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Pharmacy Customer Service Associate
Walgreens
DALLAS, TX
- $16 to $20 USD / hour
…and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of…
Added 5 mins ago
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Pharmacy Customer Service Associate
Walgreens
BUDA, TX
- $16 to $20 USD / hour
…and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of…
Added 5 mins ago
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Pharmacy Customer Service Associate
Walgreens
CEDAR PARK, TX
- $16 to $20 USD / hour
…and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of…
Added 5 mins ago
Data Management Discipline Leader
CDM Smith
United States
Data Validation and QA/QC Workflows: Lead the development and improvement of defensible data validation and QA/QC workflows, including the appropriate use of EQuIS Data Qualification Module…
Added 5 mins ago
IP
Part Time Assistant Manager Manufactured Housing Community
Investment Property Group
Layton, UT
- $22 to $26 USD / hour
- Part-time
Assists the Community Manager with rent collection process, bank activities, documentation of all transactions, and implementation of timely delinquent rent procedure
Added 5 mins ago
IP
Assistant Community Manager Affordable Apartment Community
Investment Property Group
Lancaster, CA
- $24 to $28 USD / hour
We are seeking a dedicated Assistant Community Manager to support the operations at Antelope Valley, a 120-unit tax credit and project-based apartment community in Lancaster, CA. This role…
Added 5 mins ago
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Pharmacy Operations Manager
Walgreens
KATY, TX
- $22.5 to $35.75 USD / hour
Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In…
Added 5 mins ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
MEMPHIS, TN
- $17 to $23.25 USD / hour
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
Added 5 mins ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
MOUNT JULIET, TN
- $17 to $23.25 USD / hour
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
Added 5 mins ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
ALTUS, OK
- $17 to $23.25 USD / hour
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
Added 5 mins ago
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Pharmacy Customer Service Associate
Walgreens
XENIA, OH
- $16 to $20 USD / hour
…and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of…
Added 5 mins ago
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Pharmacy Customer Service Associate
Walgreens
MANLIUS, NY
- $17 to $21.5 USD / hour
…and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of…
Added 5 mins ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
BETHPAGE, NY
- $18.25 to $25 USD / hour
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
Added 5 mins ago
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Pharmacy Customer Service Associate
Walgreens
UNIONDALE, NY
- $18 to $21.5 USD / hour
…and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of…
Added 5 mins ago
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Certified Pharmacy Technician
Walgreens
HOBBS, NM
- $18 to $24.25 USD / hour
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
Added 5 mins ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
FLOWOOD, MS
- $17 to $23.25 USD / hour
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
Added 5 mins ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
GEORGETOWN, KY
- $17 to $23.25 USD / hour
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.

mPower, Inc.

IT Service Manager

Bethesda, MD, United States

$125,000 to $145,000 USD / year

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Job details

Pay: $125,000 to $145,000 USD / year
Experience: Minimum of 10 years of relevant experience, including at least 5 years in a specialized IT-related role.
Posting language: English
Posted: Nov 4, 2026

Original job description

mPower, Inc. is seeking an experienced and results-driven IT Service Manager to lead and oversee the delivery of comprehensive IT support services for its customer.

The IT Service Manager will provide strategic and operational leadership for a multidisciplinary team responsible for IT service delivery, Help Desk operations, desktop and systems support, asset management, and information security support. This individual will serve as the primary liaison between mPower and Government stakeholders, ensuring contract performance, service quality, customer satisfaction, and compliance with established requirements.

The ideal candidate is a proactive, hands-on leader with a strong background in IT operations, federal contract management, and IT service management. This position requires someone who can effectively manage personnel, drive operational improvements, resolve complex challenges, and maintain strong relationships with customers and stakeholders.

Job Responsibilities:

Program and Contract Management

Serve as the primary point of contact between mPower and Government stakeholders, including the Contracting Officer (CO), Contracting Officer's Representative (COR), and other designated personnel.
Provide overall leadership, management, and oversight of contract operations, ensuring successful execution of all contractual requirements, deliverables, and performance standards.
Manage program resources, personnel assignments, schedules, budgets, and operational priorities to ensure efficient and effective service delivery.
Develop and maintain project management plans, operational procedures, performance reports, and other required contract documentation.
Conduct regular meetings with Government stakeholders to review program performance, staffing, project progress, and operational challenges.
Identify and proactively address performance concerns, operational risks, resource constraints, and opportunities for improvement.
Support contract transitions, workforce planning, and continuity of operations as required.

IT Service Management and Operations

Oversee daily IT service delivery operations, including Help Desk support, incident management, service requests, desktop support, and technical escalation processes.
Ensure adherence to established Service Level Agreements (SLAs), performance metrics, and customer service standards.
Monitor and evaluate ITSM performance using ticketing systems, reporting dashboards, customer feedback, and operational metrics.
Oversee the effective use of IT service management platforms, including ServiceNow or comparable systems, to ensure accurate ticket tracking, prioritization, escalation, and resolution.
Coordinate IT projects and initiatives, including technology deployments, hardware refreshes, system upgrades, and service improvements.
Collaborate with technical teams and Government stakeholders to identify recurring issues, implement corrective actions, and improve operational efficiency.
Support oversight of IT asset management, including hardware and software inventories, lifecycle management, and compliance reporting.

Team Leadership and Personnel Management

Supervise and provide leadership to contractor personnel supporting IT operations and technical services.
Establish clear performance expectations, assign responsibilities, monitor productivity, and ensure accountability for assigned work.
Identify staffing needs, support recruitment and onboarding activities, and ensure appropriate personnel coverage across supported locations.
Promote professional development, technical training, knowledge sharing, and continuous improvement within the team.
Foster a collaborative, customer-focused environment that emphasizes responsiveness, professionalism, and high-quality service delivery.
Address personnel and performance concerns promptly and effectively.

Performance Monitoring and Continuous Improvement

Develop, monitor, and report key performance indicators (KPIs), including ticket volume, response and resolution times, SLA compliance, customer satisfaction, and service trends.
Prepare accurate and timely weekly and monthly status reports, management briefings, and other required program deliverables.
Analyze service delivery metrics to identify trends, recurring challenges, and opportunities to improve efficiency and customer experience.
Develop, maintain, and improve Standard Operating Procedures (SOPs), escalation processes, and knowledge management practices.
Implement process improvements and corrective actions to strengthen operational performance and service quality.
Ensure compliance with applicable federal policies, information security requirements, and established IT operational procedures.

Required Qualifications:

Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or another related discipline, or a substitute combination of verifiable experience.
Minimum of 10 years of relevant experience, including at least 5 years in a specialized IT-related role.
Demonstrated experience in the development and management of complex IT programs or projects, from inception through deployment.
Experience managing personnel, technical resources, budgets, and operational activities across complex organizational environments.
Experience supporting or managing multiple contracts and/or subcontracts of varying size and complexity.
Progressive experience in information systems design, management, and IT service delivery.
Strong understanding of IT service management principles, Help Desk operations, incident management, escalation procedures, and service performance metrics.
Demonstrated ability to manage competing priorities, resolve operational challenges, and deliver results in a customer-focused environment.
Excellent leadership, interpersonal, organizational, problem-solving, and written and verbal communication skills.
Ability to work effectively with Government stakeholders, technical personnel, and organizational leadership.
Project Management Professional (PMP) certification or the ability to obtain in 90 days
Ability to obtain a Public Trust

Preferred Qualifications:

ITIL Version 3 Foundation certification or current equivalent.
HDI Help Desk Institute certification, such as:
HDI Help Desk Manager
HDI Desktop Support Manager
HDI Support Center Manager
One or more of the following technical certifications:
Microsoft Technology Associate (MTA)
Microsoft Certified Solutions Associate (MCSA)
Microsoft Certified Solutions Expert (MCSE)
Apple Certified Support Professional
ITIL Intermediate Certification or higher
Previous experience managing IT support services within NIH, HHS, or another federal agency.
Experience with ServiceNow or similar ITSM platforms.
Familiarity with federal IT security requirements, IT asset management, and enterprise technology environments.
Demonstrated success improving SLA performance, customer satisfaction, and operational efficiency across large IT support programs.

mPower, Inc. is an Equal Opportunity/Affirmative Action employer. Qualified applicants or employees will receive consideration for employment without regard to race, color, religion, ethnic or national origin, ancestry, age, sex, sexual orientation, gender identity, pregnancy (including childbirth or related condition), citizenship, familial status, mental or physical disability status, veteran status, genetic information, other non-disqualifying disability, or any other characteristic protected by law.

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