Jobs in the United States

25+ jobs

Save this search

Added just now
Commercial Portfolio Manager I
South State Bank
Waco, TX · Austin, TX · Georgetown, TX · Round Rock, TX
Builds and maintains a positive working relationships with internal business partners (Loan Operations, Credit Administrators, Loan Operations Area, Credit Leadership, Local Line Leadership…
Added just now
SR
Portfolio Integration Specialist
Scientific Research Corporation
Alexandria, VA
- $198,450 USD / year
Bachelor’s degree in business administration, program management, defense acquisition, engineering, operations research, policy, communications, or a related field
Added just now
SR
Hypersonic Wind Tunnel Lead Engineer - REMOTE
Scientific Research Corporation
Alexandria, VA
- $228,100 USD / year
…hypersonic ground test capabilities while providing technical leadership to ensure that once functional, the facility and its systems operate safely, reliably, and in alignment with…
Added just now
Site Manager, DashMart
DoorDash USA
North Olmsted, OH
You have 3+ years’ of team leadership experience in high volume operations (retail, grocery, hospitality, fulfilment, logistics or operations) with a track record of developing people and…
Added 1 min ago
Director, Social Care & Health Impact
Amerihealth Caritas
Southfield, MI
Oversee program operations, stakeholder engagement, data-informed planning, and community collaboration.
Added 1 min ago
Technical Program Manager – Cluster Build and Operations
Advanced Micro Devices, Inc
Austin, TX
You will serve as the technical program leader for large-scale compute clusters across their full lifecycle. That spans bring-up and delivery through sustained operation and administration.…
Added 1 min ago
Senior Technical Program Manager
Advanced Micro Devices, Inc
Secaucus, NJ
AMD Design is seeking a Product Development Engineer, Product Operations, to join our Datacenter Platform Engineering Group. In this role, you will drive the development and manufacturing…
Added 1 min ago
Senior Technical Program Manager
Advanced Micro Devices, Inc
Secaucus, NJ
AMD Design is seeking a Product Development Engineer, Product Operations, to join our Datacenter Platform Engineering Group. In this role, you will drive the development and manufacturing…
Added 1 min ago
Operations Manager, Final Assembly – Aerospace Materials
PPG
Sylmar, CA
Are you a passionate and driven Operations Manager who is looking to take their career to new heights? Then look no further than this opportunity with PPG's Aerospace business! We are…
Added 1 min ago
Director of Marketing Operations
Aidoc
United States
Own marketing operations strategy. Set the roadmap, priorities, standards, and team structure to support Aidoc’s growth goals. Advise marketing leadership on investment, capacity, and…
Added 1 min ago
Specialist, Automation Engineering - 2nd Shift (Onsite)
Merck
Rahway, NJ
…of clinical and developmental sterile products for critical program needs, such as new products in process development, products undergoing scale-up, launch and transfer to the supply…
Added 1 min ago
Senior Director, Program Lead - Infectious Diseases
Merck
Rahway, NJ · Upper Gwynedd, PA
This position provides expert strategic and operational leadership in the planning and execution of highly complex program(s) (e.g., spanning multiple disease areas/indications, involving…
Added 1 min ago
IG
Senior System Architecture / Platform Systems Engineering Lead
Insight Global
Seal Beach, CA
- From $102 USD / hour
- Provide technical leadership throughout major program reviews, including CDR
Added 1 min ago
Senior Accountant
Electrolux Consumer Products, Inc
United States
All about the role: The Senior Accountant will report to the Plant Controller and will support the plant’s financial operations, including budgeting, forecasting, monthly close, variance…
Added 1 min ago
Production Planning Scheduling & Control Manager
Electrolux Consumer Products, Inc
United States
Lead end-to-end Production Planning & Control (PPC) strategy, processes, and scheduling across all manufacturing operations.
Added 1 min ago
Sales Leader
Express
Lubbock, TX
The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experiences for customers.
Added 2 mins ago
MST ASM
Lowes
Anchorage, AK
Interviews, selects, develops and provides direct leadership over a team of supervisors and associates that support product categories in assigned area
Added 2 mins ago
UG
RN Hospice Clinical Manager
UnitedHealth Group
East Hartford, CT
- $78,408 to $117,612 USD / year
The Hospice RN Clinical Manager provides leadership, supervision, and coordination of therapy services to ensure high-quality, compliant, and cost-effective patient care, while maintaining…
Added 2 mins ago
UG
Director of Operations
UnitedHealth Group
Hayward, CA
- $113,600 to $170,400 USD / year
The RN Director of Operations is responsible for the overall organization, financial management, and operational leadership of one or more home health care centers. This role provides…
Added 2 mins ago
Human Resources Assistant II
Freeport McMoRan
Morenci, AZ
Located approximately 50 miles northeast of Safford, Arizona on U.S. Highway 191, Morenci operations (an open-pit copper mining complex) has been in continuous operation since 1939. The…
Added 2 mins ago
VP Risk
Fidelity Brokerage Services LLC
Merrimack, NH
…responsible for advancing critical components of our risk governance program covering a wide array of brokerage products and services, brokerage operations, retail client services, and…
Added 2 mins ago
FS
Director, Digital Assets Accounting Operations - Geneva & Private Funds
Fidelity Service Company, Inc.
Boston, MA
- $103,000 to $211,000 USD / year
…Investor platforms, you will provide strategic and operational leadership across the accounting function supporting Fidelity’s digital asset investment products. You will oversee all…
Added 2 mins ago
FS
Director, Digital Assets Operations - InvestOne & Registered Funds
Fidelity Service Company, Inc.
Boston, MA
- $103,000 to $211,000 USD / year
…InvestOne platform, you will provide strategic and operational leadership across the accounting function supporting Fidelity’s digital asset investment products. You will oversee all…
Added 2 mins ago
Timberland- Store Manager - Clinton Crossings
VF Outdoor, LLC
United States
Manage store operations including scheduling, expense control, loss prevention, audits, and reporting.
Added 2 mins ago
FW
Patient Services Representative (Medical Receptionist)
Four Winds Health
Grosse Pointe Farms, MI
- $17 USD / hour
…experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we…

mPower, Inc.

IT Service Manager

Bethesda, MD, United States

$125,000 to $145,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $125,000 to $145,000 USD / year
Experience: Minimum of 10 years of relevant experience, including at least 5 years in a specialized IT-related role.
Posting language: English
Posted: Nov 4, 2026

Original job description

mPower, Inc. is seeking an experienced and results-driven IT Service Manager to lead and oversee the delivery of comprehensive IT support services for its customer.

The IT Service Manager will provide strategic and operational leadership for a multidisciplinary team responsible for IT service delivery, Help Desk operations, desktop and systems support, asset management, and information security support. This individual will serve as the primary liaison between mPower and Government stakeholders, ensuring contract performance, service quality, customer satisfaction, and compliance with established requirements.

The ideal candidate is a proactive, hands-on leader with a strong background in IT operations, federal contract management, and IT service management. This position requires someone who can effectively manage personnel, drive operational improvements, resolve complex challenges, and maintain strong relationships with customers and stakeholders.

Job Responsibilities:

Program and Contract Management

Serve as the primary point of contact between mPower and Government stakeholders, including the Contracting Officer (CO), Contracting Officer's Representative (COR), and other designated personnel.
Provide overall leadership, management, and oversight of contract operations, ensuring successful execution of all contractual requirements, deliverables, and performance standards.
Manage program resources, personnel assignments, schedules, budgets, and operational priorities to ensure efficient and effective service delivery.
Develop and maintain project management plans, operational procedures, performance reports, and other required contract documentation.
Conduct regular meetings with Government stakeholders to review program performance, staffing, project progress, and operational challenges.
Identify and proactively address performance concerns, operational risks, resource constraints, and opportunities for improvement.
Support contract transitions, workforce planning, and continuity of operations as required.

IT Service Management and Operations

Oversee daily IT service delivery operations, including Help Desk support, incident management, service requests, desktop support, and technical escalation processes.
Ensure adherence to established Service Level Agreements (SLAs), performance metrics, and customer service standards.
Monitor and evaluate ITSM performance using ticketing systems, reporting dashboards, customer feedback, and operational metrics.
Oversee the effective use of IT service management platforms, including ServiceNow or comparable systems, to ensure accurate ticket tracking, prioritization, escalation, and resolution.
Coordinate IT projects and initiatives, including technology deployments, hardware refreshes, system upgrades, and service improvements.
Collaborate with technical teams and Government stakeholders to identify recurring issues, implement corrective actions, and improve operational efficiency.
Support oversight of IT asset management, including hardware and software inventories, lifecycle management, and compliance reporting.

Team Leadership and Personnel Management

Supervise and provide leadership to contractor personnel supporting IT operations and technical services.
Establish clear performance expectations, assign responsibilities, monitor productivity, and ensure accountability for assigned work.
Identify staffing needs, support recruitment and onboarding activities, and ensure appropriate personnel coverage across supported locations.
Promote professional development, technical training, knowledge sharing, and continuous improvement within the team.
Foster a collaborative, customer-focused environment that emphasizes responsiveness, professionalism, and high-quality service delivery.
Address personnel and performance concerns promptly and effectively.

Performance Monitoring and Continuous Improvement

Develop, monitor, and report key performance indicators (KPIs), including ticket volume, response and resolution times, SLA compliance, customer satisfaction, and service trends.
Prepare accurate and timely weekly and monthly status reports, management briefings, and other required program deliverables.
Analyze service delivery metrics to identify trends, recurring challenges, and opportunities to improve efficiency and customer experience.
Develop, maintain, and improve Standard Operating Procedures (SOPs), escalation processes, and knowledge management practices.
Implement process improvements and corrective actions to strengthen operational performance and service quality.
Ensure compliance with applicable federal policies, information security requirements, and established IT operational procedures.

Required Qualifications:

Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or another related discipline, or a substitute combination of verifiable experience.
Minimum of 10 years of relevant experience, including at least 5 years in a specialized IT-related role.
Demonstrated experience in the development and management of complex IT programs or projects, from inception through deployment.
Experience managing personnel, technical resources, budgets, and operational activities across complex organizational environments.
Experience supporting or managing multiple contracts and/or subcontracts of varying size and complexity.
Progressive experience in information systems design, management, and IT service delivery.
Strong understanding of IT service management principles, Help Desk operations, incident management, escalation procedures, and service performance metrics.
Demonstrated ability to manage competing priorities, resolve operational challenges, and deliver results in a customer-focused environment.
Excellent leadership, interpersonal, organizational, problem-solving, and written and verbal communication skills.
Ability to work effectively with Government stakeholders, technical personnel, and organizational leadership.
Project Management Professional (PMP) certification or the ability to obtain in 90 days
Ability to obtain a Public Trust

Preferred Qualifications:

ITIL Version 3 Foundation certification or current equivalent.
HDI Help Desk Institute certification, such as:
HDI Help Desk Manager
HDI Desktop Support Manager
HDI Support Center Manager
One or more of the following technical certifications:
Microsoft Technology Associate (MTA)
Microsoft Certified Solutions Associate (MCSA)
Microsoft Certified Solutions Expert (MCSE)
Apple Certified Support Professional
ITIL Intermediate Certification or higher
Previous experience managing IT support services within NIH, HHS, or another federal agency.
Experience with ServiceNow or similar ITSM platforms.
Familiarity with federal IT security requirements, IT asset management, and enterprise technology environments.
Demonstrated success improving SLA performance, customer satisfaction, and operational efficiency across large IT support programs.

mPower, Inc. is an Equal Opportunity/Affirmative Action employer. Qualified applicants or employees will receive consideration for employment without regard to race, color, religion, ethnic or national origin, ancestry, age, sex, sexual orientation, gender identity, pregnancy (including childbirth or related condition), citizenship, familial status, mental or physical disability status, veteran status, genetic information, other non-disqualifying disability, or any other characteristic protected by law.

Apply About employer

Report this job