Jobs in the United States

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Added 5 mins ago
IT Program Manager
Jobgether
Remote, United States
The IT Program Manager will provide executive-level leadership for a major federal IT services program supporting the modernization of supply chain and logistics operations within the…
Added 12 mins ago
OL
Service Manager (Will Train)
Orkin LLC
Boston, MA
- $65,000 to $75,000 USD / year
Our Service Manager is a “pro” at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and…
Added 12 mins ago
OL
Service Manager (Will Train)
Orkin LLC
Manchester, NH
- $65,000 to $75,000 USD / year
Our Service Manager is a “pro” at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and…
Added 12 mins ago
OL
Service Manager (Will Train)
Orkin LLC
Burlington, VT
- $65,000 to $75,000 USD / year
Our Service Manager is a “pro” at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and…
Added 13 mins ago
Senior Deployment Manager - Datacenter and Network Infrastructure
NVIDIA Corporation
Remote, United States
9+ overall years of relevant experience in infrastructure deployment, network engineering, datacenter operations, or technical program management. 5+ years of engineering leadership…
Added 17 mins ago
CC
Administrative Assistant - Planning and Institutional Effectiveness
Cabrillo College
Aptos, CA
- $44.04 to $59.02 USD / hour
…spreadsheets, forms and other documents, often of a highly technical and sensitive nature (such as institutional research reports, strategic planning documents, program planning materials,…
Added 18 mins ago
Territory Executive - Illinois
PagerDuty
Juneau, AK
…significant expansion potential. You will combine strategic account management with consultative selling to drive growth, deepen executive relationships, and expand adoption of PagerDuty’s…
Added 18 mins ago
Project Manager - Providence Alaska Medical Center
Providence
Anchorage, AK
…and the effective and timely transition to the appropriate program…
Added 18 mins ago
AT
Senior Technical Program Manager
Akamai Technologies, Inc.
Juneau, AK
- $119,600 to $215,400 USD / year
As a Senior Technical Program Manager, you will require technical understanding of AI/ML systems, exceptional organizational and program management skills, and proven experience leading…
Added 18 mins ago
Principal Aftermarket Technical Product Manager
GE Aerospace
Anchorage, AK
As Principal Technical Product Manager – Aftermarket, you will own the product vision, strategy and roadmap for the digital solutions that support the Service & Repair value streams in…
Added 18 mins ago
Senior Proposal Manager
Maximus
Juneau, AK
Maximus is thrilled to announce an opportunity for a Senior Proposal Manager. The primary responsibility of this role is to lead cross‑functional proposal teams, including collaboration…
Added 18 mins ago
Cyber Security Manager - Diego Garcia
Amentum
Juneau, AK
Amentum, a global leader in advanced engineering, technical, and professional services serving the US government, allies and critical infrastructure sectors, is seeking an FRCS…
Added 18 mins ago
Senior Broker Relationship Manager - Small Commercial
Travelers Insurance Company
Juneau, AK
…employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive…
Added 18 mins ago
C
Program Manager, EBMS
CBRE
Juneau, AK
- $105,000 to $115,000 USD / year
Be the EBMS technical SME to assist Amazon’sGeneral Construction Manager
Added 18 mins ago
Manager Strategic Risk Adjustment Programs
Highmark Health
Juneau, AK
This job provides end-to-end management, delivery and support to new and existing Risk Adjustment Programs. The incumbent will deliver value to the Health Plan, and its beneficiaries…
Added 18 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Juneau, AK
- $70 to $80 USD / hour
…communications, and organizational execution. This is not a traditional technical BSA or Project Manager role. The ideal candidate operates as a strategic generalist, helping create…
Added 21 mins ago
MC
Secretary 2 - Health Services
Montgomery County
Dayton, OH
- $20.29 to $27.4 USD / hour
…Excel, Word, data bases, word, excel, training and learning management systems, ICAT, Residential review etc.) Performs clerical tasks of precise technical or special nature; searches…
Added 21 mins ago
NS
GENERAL BUSINESS AND INDUSTRIAL SPECIALIST
Naval Sea Systems Command
Bath, ME
- $120,548 to $156,715 USD / year
You will serve as a Test Manager with the responsibility of independently planning, integrating, coordinating, analyzing, and managing one or more complex projects, products, initiatives,…
Added 24 mins ago
VH
Supervisory Recreation Therapist
Veterans Health Administration
Honolulu, HI
- $93,445 to $121,482 USD / year
vii. Knowledge related to administrative functions such as fiscal, material supply, equipment management, and clinical and program manageme
Added 24 mins ago
OB
Personnel Liaison Specialist
Offices, Boards and Divisions
Washington, DC
- $102,415 to $158,322 USD / year
This position delivers comprehensive staffing, placement, and classification services, guiding management on workforce planning, strategic recruitment, and position design to attract and…
Added 24 mins ago
OA
Administrative Specialist
Other Agencies and Independent Organizations
Washington, DC
- $85,447 to $111,087 USD / year
…non-expendable personal property in the Commission's property management system. | Prepares acknowledgements and other similar non-technical responses to correspondence…
Added 24 mins ago
FA
Aviation Safety Inspector
Federal Aviation Administration
Greensboro, NC
- $125,776 to $163,514 USD / year
The ASI keeps management informed of the status of all programs and projects and is held accountable for the technical accuracy, proper coordination, and timeliness of completed staff work.…
Added 24 mins ago
AN
Primary Prevention Specialist (PREV WF)
Army National Guard Units
Cheyenne, WY
- $74,678 to $97,087 USD / year
Serves as the point of contact for harm and abuse prevention programs and activities; provides program coordination and serves as the subject matter expert for the Wing/Region IPP program.…
Added 24 mins ago
VH
Mail Clerk
Veterans Health Administration
Honolulu, HI
- $38,011 to $49,417 USD / year
…Plans and directs operational processes as well as providing technical guidance necessary to achieve effective and efficient operations in support of VAPIHCS, District Counsel, National…
Added 24 mins ago
UM
TRAINING SPECIALIST (BUSINESS OPERATIONS) NF3
U.S. Marine Corps
Twentynine Palms, CA
- $22 to $25 USD / hour
Remains up to date on all Retail, RecTrac, and Radiant purchase systems for training. Provides technical training support on all listed systems on a one-on-one or small group basis.…

mPower, Inc.

IT Service Manager

Bethesda, MD, United States

$125,000 to $145,000 USD / year

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Job details

Pay: $125,000 to $145,000 USD / year
Experience: Minimum of 10 years of relevant experience, including at least 5 years in a specialized IT-related role.
Posting language: English
Posted: Nov 4, 2026

Original job description

mPower, Inc. is seeking an experienced and results-driven IT Service Manager to lead and oversee the delivery of comprehensive IT support services for its customer.

The IT Service Manager will provide strategic and operational leadership for a multidisciplinary team responsible for IT service delivery, Help Desk operations, desktop and systems support, asset management, and information security support. This individual will serve as the primary liaison between mPower and Government stakeholders, ensuring contract performance, service quality, customer satisfaction, and compliance with established requirements.

The ideal candidate is a proactive, hands-on leader with a strong background in IT operations, federal contract management, and IT service management. This position requires someone who can effectively manage personnel, drive operational improvements, resolve complex challenges, and maintain strong relationships with customers and stakeholders.

Job Responsibilities:

Program and Contract Management

Serve as the primary point of contact between mPower and Government stakeholders, including the Contracting Officer (CO), Contracting Officer's Representative (COR), and other designated personnel.
Provide overall leadership, management, and oversight of contract operations, ensuring successful execution of all contractual requirements, deliverables, and performance standards.
Manage program resources, personnel assignments, schedules, budgets, and operational priorities to ensure efficient and effective service delivery.
Develop and maintain project management plans, operational procedures, performance reports, and other required contract documentation.
Conduct regular meetings with Government stakeholders to review program performance, staffing, project progress, and operational challenges.
Identify and proactively address performance concerns, operational risks, resource constraints, and opportunities for improvement.
Support contract transitions, workforce planning, and continuity of operations as required.

IT Service Management and Operations

Oversee daily IT service delivery operations, including Help Desk support, incident management, service requests, desktop support, and technical escalation processes.
Ensure adherence to established Service Level Agreements (SLAs), performance metrics, and customer service standards.
Monitor and evaluate ITSM performance using ticketing systems, reporting dashboards, customer feedback, and operational metrics.
Oversee the effective use of IT service management platforms, including ServiceNow or comparable systems, to ensure accurate ticket tracking, prioritization, escalation, and resolution.
Coordinate IT projects and initiatives, including technology deployments, hardware refreshes, system upgrades, and service improvements.
Collaborate with technical teams and Government stakeholders to identify recurring issues, implement corrective actions, and improve operational efficiency.
Support oversight of IT asset management, including hardware and software inventories, lifecycle management, and compliance reporting.

Team Leadership and Personnel Management

Supervise and provide leadership to contractor personnel supporting IT operations and technical services.
Establish clear performance expectations, assign responsibilities, monitor productivity, and ensure accountability for assigned work.
Identify staffing needs, support recruitment and onboarding activities, and ensure appropriate personnel coverage across supported locations.
Promote professional development, technical training, knowledge sharing, and continuous improvement within the team.
Foster a collaborative, customer-focused environment that emphasizes responsiveness, professionalism, and high-quality service delivery.
Address personnel and performance concerns promptly and effectively.

Performance Monitoring and Continuous Improvement

Develop, monitor, and report key performance indicators (KPIs), including ticket volume, response and resolution times, SLA compliance, customer satisfaction, and service trends.
Prepare accurate and timely weekly and monthly status reports, management briefings, and other required program deliverables.
Analyze service delivery metrics to identify trends, recurring challenges, and opportunities to improve efficiency and customer experience.
Develop, maintain, and improve Standard Operating Procedures (SOPs), escalation processes, and knowledge management practices.
Implement process improvements and corrective actions to strengthen operational performance and service quality.
Ensure compliance with applicable federal policies, information security requirements, and established IT operational procedures.

Required Qualifications:

Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or another related discipline, or a substitute combination of verifiable experience.
Minimum of 10 years of relevant experience, including at least 5 years in a specialized IT-related role.
Demonstrated experience in the development and management of complex IT programs or projects, from inception through deployment.
Experience managing personnel, technical resources, budgets, and operational activities across complex organizational environments.
Experience supporting or managing multiple contracts and/or subcontracts of varying size and complexity.
Progressive experience in information systems design, management, and IT service delivery.
Strong understanding of IT service management principles, Help Desk operations, incident management, escalation procedures, and service performance metrics.
Demonstrated ability to manage competing priorities, resolve operational challenges, and deliver results in a customer-focused environment.
Excellent leadership, interpersonal, organizational, problem-solving, and written and verbal communication skills.
Ability to work effectively with Government stakeholders, technical personnel, and organizational leadership.
Project Management Professional (PMP) certification or the ability to obtain in 90 days
Ability to obtain a Public Trust

Preferred Qualifications:

ITIL Version 3 Foundation certification or current equivalent.
HDI Help Desk Institute certification, such as:
HDI Help Desk Manager
HDI Desktop Support Manager
HDI Support Center Manager
One or more of the following technical certifications:
Microsoft Technology Associate (MTA)
Microsoft Certified Solutions Associate (MCSA)
Microsoft Certified Solutions Expert (MCSE)
Apple Certified Support Professional
ITIL Intermediate Certification or higher
Previous experience managing IT support services within NIH, HHS, or another federal agency.
Experience with ServiceNow or similar ITSM platforms.
Familiarity with federal IT security requirements, IT asset management, and enterprise technology environments.
Demonstrated success improving SLA performance, customer satisfaction, and operational efficiency across large IT support programs.

mPower, Inc. is an Equal Opportunity/Affirmative Action employer. Qualified applicants or employees will receive consideration for employment without regard to race, color, religion, ethnic or national origin, ancestry, age, sex, sexual orientation, gender identity, pregnancy (including childbirth or related condition), citizenship, familial status, mental or physical disability status, veteran status, genetic information, other non-disqualifying disability, or any other characteristic protected by law.

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