Jobs in the United States

25+ jobs

Save this search

Added just now
Nurse Manager - Emergency Department - St. Elizabeth Youngstown Hospital
Bon Secours Mercy Health
Youngstown, OH
Manager Nursing – St. Elizabeth Youngstown Hospital
Added just now
Nurse Manager - Richmond Float Team Tier 2
Bon Secours Mercy Health
Richmond, VA
NRP Neonatal Resuscitation Program (preferred)
Added just now
HT
Project Management Officer (Channel Programs)
Healthcare Talent Support
Remote, United States
- $130,000 to $175,000 USD / year
HTS Recruiting is partnering with a high-growth, technology-focused organization to hire a Project Manager for the Program Management Office (PMO). You’ll be embedded within our client’s…
Added 1 min ago
TI
Educator
The Institute for Health and Food Literacy Education
Newark, NJ
- $60,000 to $75,000 USD / year
Work with Program Manager to design and deliver dynamic lessons that integrate food literacy, health education, and environmental sustainability programming for grades 4-8
Added 1 min ago
Registered Cardiac Sonographer - St. Vincent Medical Center
Bon Secours Mercy Health
Toledo, OH
13. Adheres to the standards and policies of the Corporate Responsibility Program, including the duty to comply with applicable laws and regulations, and reporting to designated Manager (or…
Added 1 min ago
Registered Cardiac Sonographer - St. Vincent Medical Center
Bon Secours Mercy Health
Toledo, OH
13. Adheres to the standards and policies of the Corporate Responsibility Program, including the duty to comply with applicable laws and regulations, and reporting to designated Manager (or…
Added 2 mins ago
AU
Security Officer Access Patrol- Overnight
Allied Universal
Sulphur, LA
- $15.5 USD / hour
Have 1+ years of law enforcement experience, 2+ years of security-related supervisor/manager experience, or 3+ years of security-related experience.
Added 2 mins ago
W
(USA) Optical Associate, Non-Certified – Sam’s Club
Walmart
KENNER, LA
- $18 to $26 USD / hour
Added 2 mins ago
W
Auto Care Center Service Manager
Walmart
SLIDELL, LA
- $19 to $32 USD / hour
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…
Added 2 mins ago
Advanced Practice Provider, Remote, Telehealth
ChenMed
Metairie, LA
Works with key contributors to enhance the quality of telehealth practices and systems through the utilization of data demonstrating program effectiveness and success.
Added 2 mins ago
Airside Experience Specialist
Signature Aviation
Lafayette, LA
…reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or…
Added 2 mins ago
Airside Experience Specialist
Signature Aviation
Lafayette, LA
…reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or…
Added 2 mins ago
Massage Therapist, PRN - MTS Townhouse
Ochsner Health
Lafayette, LA
Participates in promotions, new member receptions and special events as directed by the Department Manager.
Added 2 mins ago
W
Auto Care Center Service Manager
Walmart
SHREVEPORT, LA
- $19 to $32 USD / hour
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…
Added 2 mins ago
Data Center Project Manager, Consultant
WSP USA
New Orleans, LA
WSP is currently initiating a search for a Project Manager. As a Project Manager with us, you will lead a diverse group of engineers from project initiation through completion with minimal…
Added 2 mins ago
Electrical Superintendent-Distribution (Bird Electric) Job Details | Black & Veatch Family of Companies
Black & Veatch
New Orleans, LA
Communicates and coordinates assigned subcontractor(s) daily and weekly work plans with other discipline Facilitators and Construction Manager.
Added 2 mins ago
E
Lineworker Helper-Sr
Entergy
New Orleans, LA
- $25.02 to $58.48 USD / hour
Added 2 mins ago
Manager, IT Service Management & Platform Operations
Ochsner Health
New Orleans, LA
Added 2 mins ago
Clinical Laboratory Scientist - Microbiology
Veterans Affairs, Veterans Health Administration
New Orleans, LA
Added 2 mins ago
Sr Product Manager
Ochsner Health
New Orleans, LA
Required – 4 years of experience working as a product manager or other relevant position; significant experience in product lifecycle management and working in agile environment.
Added 2 mins ago
GA
Sr Technical Program Manager
GE Aerospace
New Orleans, LA
- $95,000 to $150,000 USD / year
Working as the Program Manager – Global Mobility & Talent Management Technology, you will be responsible for working in lock-step with application or domain leaders acting as a senior…
Added 2 mins ago
Group Product Manager, Compliance Agent Experience
Coinbase
Baton Rouge, LA
We're hiring a Group Product Manager to lead the Compliance Agent Experience product team within our EAA organization. This team builds the internal tooling and AI-powered investigation…
Added 2 mins ago
Intraday Ops Analyst
ASM Research, An Accenture Federal Services Company
Baton Rouge, LA
…including general project oversight to support the Project/Program Manager. Assist in the writing, updating, and submitting contract deliverables and monthly reports. Monitors various…
Added 2 mins ago
Supervisor, Access and Patient Support
Cardinal Health
Baton Rouge, LA
The Supervisor, Access and Patient Support will oversee program staff performing customer service, enrollment and reimbursement activities, benefit investigations for pharmacy benefit…
Added 2 mins ago
N
Director of Public School Strategy – Scholarship Services
Nelnet
Baton Rouge, LA
- $160,000 to $175,000 USD / year
…engagement strategy for the federal tax credit scholarship program: building relationships with the federal and state policy coalitions, associations, and district-level stakeholders who…

mPower, Inc.

Help Desk Engineering Manager

Bethesda, MD, United States

$125,000 to $145,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $125,000 to $145,000 USD / year
Experience: Minimum of 10 years of relevant experience, including at least 5 years in a specialized IT-related role.
Posting language: English
Posted: Nov 4, 2026

Original job description

mPower, Inc. is seeking an experienced and results-driven Help Desk Engineering Manager to lead and oversee the delivery of comprehensive IT support services for its customer.

The Help Desk Engineering Manager will provide strategic and operational leadership for a multidisciplinary team responsible for IT service delivery, Help Desk operations, desktop and systems support, asset management, and information security support. This individual will serve as the primary liaison between mPower and Government stakeholders, ensuring contract performance, service quality, customer satisfaction, and compliance with established requirements.

The ideal candidate is a proactive, hands-on leader with a strong background in IT operations, federal contract management, and IT service management. This position requires someone who can effectively manage personnel, drive operational improvements, resolve complex challenges, and maintain strong relationships with customers and stakeholders.

Job Responsibilities:

Program and Contract Management

Serve as the primary point of contact between mPower and Government stakeholders, including the Contracting Officer (CO), Contracting Officer's Representative (COR), and other designated personnel.
Provide overall leadership, management, and oversight of contract operations, ensuring successful execution of all contractual requirements, deliverables, and performance standards.
Manage program resources, personnel assignments, schedules, budgets, and operational priorities to ensure efficient and effective service delivery.
Develop and maintain project management plans, operational procedures, performance reports, and other required contract documentation.
Conduct regular meetings with Government stakeholders to review program performance, staffing, project progress, and operational challenges.
Identify and proactively address performance concerns, operational risks, resource constraints, and opportunities for improvement.
Support contract transitions, workforce planning, and continuity of operations as required.

IT Service Management and Operations

Oversee daily IT service delivery operations, including Help Desk support, incident management, service requests, desktop support, and technical escalation processes.
Ensure adherence to established Service Level Agreements (SLAs), performance metrics, and customer service standards.
Monitor and evaluate ITSM performance using ticketing systems, reporting dashboards, customer feedback, and operational metrics.
Oversee the effective use of IT service management platforms, including ServiceNow or comparable systems, to ensure accurate ticket tracking, prioritization, escalation, and resolution.
Coordinate IT projects and initiatives, including technology deployments, hardware refreshes, system upgrades, and service improvements.
Collaborate with technical teams and Government stakeholders to identify recurring issues, implement corrective actions, and improve operational efficiency.
Support oversight of IT asset management, including hardware and software inventories, lifecycle management, and compliance reporting.

Team Leadership and Personnel Management

Supervise and provide leadership to contractor personnel supporting IT operations and technical services.
Establish clear performance expectations, assign responsibilities, monitor productivity, and ensure accountability for assigned work.
Identify staffing needs, support recruitment and onboarding activities, and ensure appropriate personnel coverage across supported locations.
Promote professional development, technical training, knowledge sharing, and continuous improvement within the team.
Foster a collaborative, customer-focused environment that emphasizes responsiveness, professionalism, and high-quality service delivery.
Address personnel and performance concerns promptly and effectively.

Performance Monitoring and Continuous Improvement

Develop, monitor, and report key performance indicators (KPIs), including ticket volume, response and resolution times, SLA compliance, customer satisfaction, and service trends.
Prepare accurate and timely weekly and monthly status reports, management briefings, and other required program deliverables.
Analyze service delivery metrics to identify trends, recurring challenges, and opportunities to improve efficiency and customer experience.
Develop, maintain, and improve Standard Operating Procedures (SOPs), escalation processes, and knowledge management practices.
Implement process improvements and corrective actions to strengthen operational performance and service quality.
Ensure compliance with applicable federal policies, information security requirements, and established IT operational procedures.

Required Qualifications:

Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or another related discipline, or a substitute combination of verifiable experience.
Minimum of 10 years of relevant experience, including at least 5 years in a specialized IT-related role.
Demonstrated experience in the development and management of complex IT programs or projects, from inception through deployment.
Experience managing personnel, technical resources, budgets, and operational activities across complex organizational environments.
Experience supporting or managing multiple contracts and/or subcontracts of varying size and complexity.
Progressive experience in information systems design, management, and IT service delivery.
Strong understanding of IT service management principles, Help Desk operations, incident management, escalation procedures, and service performance metrics.
Demonstrated ability to manage competing priorities, resolve operational challenges, and deliver results in a customer-focused environment.
Excellent leadership, interpersonal, organizational, problem-solving, and written and verbal communication skills.
Ability to work effectively with Government stakeholders, technical personnel, and organizational leadership.
Project Management Professional (PMP) certification or the ability to obtain in 90 days
Ability to obtain a Public Trust

Preferred Qualifications:

ITIL Version 3 Foundation certification or current equivalent.
HDI Help Desk Institute certification, such as:
HDI Help Desk Manager
HDI Desktop Support Manager
HDI Support Center Manager
One or more of the following technical certifications:
Microsoft Technology Associate (MTA)
Microsoft Certified Solutions Associate (MCSA)
Microsoft Certified Solutions Expert (MCSE)
Apple Certified Support Professional
ITIL Intermediate Certification or higher
Previous experience managing IT support services within NIH, HHS, or another federal agency.
Experience with ServiceNow or similar ITSM platforms.
Familiarity with federal IT security requirements, IT asset management, and enterprise technology environments.
Demonstrated success improving SLA performance, customer satisfaction, and operational efficiency across large IT support programs.

mPower, Inc. is an Equal Opportunity/Affirmative Action employer. Qualified applicants or employees will receive consideration for employment without regard to race, color, religion, ethnic or national origin, ancestry, age, sex, sexual orientation, gender identity, pregnancy (including childbirth or related condition), citizenship, familial status, mental or physical disability status, veteran status, genetic information, other non-disqualifying disability, or any other characteristic protected by law.

Apply About employer

Report this job