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Merchandising Part Time Days
Lowes
Port Arthur, TX
- Part-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added 2 mins ago
Assistant Store Manager - Specialty
HOME DEPOT U.S.A., INC.
United States
50% Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer…
Added 2 mins ago
Senior Analyst, Marketing Technology
HOME DEPOT MANAGEMENT COMPANY, LLC
United States
Position Purpose:Serves as a member of the Marketing Technology Operations team and plays an integral role in enabling marketing projects, processes, and driving operational efficiencies…
Added 3 mins ago
Food Service FOL
SSA Group
Cincinnati, OH
Reports to: Food Service Supervisor (if applicable) and/or Food Service Operations Manager(s)
Added 4 mins ago
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Information Associate – St. Peter's Hospital - Labor and Delivery - Full Time - 12 hour Nights
Trinity Health
Albany, NY
- Full-time
Preceptor for new IA’s as assigned by Sr. IA or Operations Manager
Added 5 mins ago
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CAFE AND WINE BAR ASSOCIATE (FULL TIME) - SARASOTA
CITY HOME
Sarasota, FL
- Full-time
Showroom Director/Sr. Showroom Manager Sales/ Retail Operations
Added 6 mins ago
UO
Jackson College of Graduate Studies - Operations Manager
University of Central Oklahoma
Edmond, OK
- $58,656 USD / year
Manage the daily operations of all areas of a department or unit, including accounting, controlling resources, creating finance reports, marketing/communications, project management, and…
Added 8 mins ago
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Pharmacy Customer Service Associate
Walgreens
RICHMOND, VA
- $16 to $20 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 8 mins ago
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Pharmacy Customer Service Associate
Walgreens
CYPRESS, TX
- $16 to $20 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 8 mins ago
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Pharmacy Customer Service Associate
Walgreens
NEW BRAUNFELS, TX
- $16 to $20 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 8 mins ago
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Pharmacy Customer Service Associate
Walgreens
SIOUX FALLS, SD
- $16 to $20 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 8 mins ago
IT Operations Coordinator
TBA Credit Union
Traverse City, MI
…technology requests. Working under the direction of the IT Manager, the Coordinator manages recurring operational activities related to technology purchasing, asset tracking, vendor and…
Added 8 mins ago
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Pharmacy Customer Service Associate
Walgreens
REXBURG, ID
- $16 to $20 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 8 mins ago
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Pharmacy Customer Service Associate
Walgreens
CUMMING, GA
- $16 to $20 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 8 mins ago
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Pharmacy Customer Service Associate
Walgreens
JACKSONVILLE, FL
- $16 to $20 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 8 mins ago
W
Pharmacy Customer Service Associate
Walgreens
PACE, FL
- $16 to $20 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 8 mins ago
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Pharmacy Customer Service Associate
Walgreens
VALRICO, FL
- $16 to $20 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 8 mins ago
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Pharmacy Customer Service Associate
Walgreens
BRADENTON, FL
- $16 to $20 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 9 mins ago
Home Health Clinical Manager
Humana
Lubbock, TX
As a Clinical Manager at CenterWell Home Health, reporting to the Branch Director, you will lead and support a team of dedicated clinicians who deliver compassionate, high‑quality care in…
Added 10 mins ago
WC
General Manager - Maynard School Nutrition
Whitsons Culinary Group
Maynard, MA
- $1,575 to $1,800 USD / week
Are you a food service leader who’s passionate about people, operations, and purpose? Join our school nutrition team as a Food Service General Manager and take the lead in a mission-driven…
Added 10 mins ago
MC
Care Manager (CNA Part-time: all shifts available)
Monarch Communities
Southbury, CT
- $19 to $22 USD / hour
- Part-time
While performing the duties of this job, the associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch,…
Added 10 mins ago
MC
Care Manager (CNA: Per-Diem)
Monarch Communities
Southbury, CT
- $20 to $22 USD / hour
While performing the duties of this job, the associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch,…
Added 11 mins ago
IG
Construction Integration Manager 5
Insight Global
Goodyear, AZ
- From $87 USD / hour
High school diploma or GED required. Associate's degree in business or related field preferred.
Added 12 mins ago
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Assistant Manager (Merchandising) - Nights
Serv-U-Success
Austintown, OH
- $19 to $21 USD / hour
…exceptional store experiences? We're looking for an Assistant Store Manager to support daily store operations, lead teams, and ensure every project is completed with excellence. In this…
Added 13 mins ago
Lead Retail Associate
Goodwill Greater Milwaukee & Chicago
Woodridge, IL
Provides daily direction on the achievement of store goals. Supports planning of associate work assignments. Understand and abides by policies, procedures, and programs. Typically works on…

mPower, Inc.

Help Desk Engineering Manager

Bethesda, MD, United States

$125,000 to $145,000 USD / year

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Job details

Pay: $125,000 to $145,000 USD / year
Experience: Minimum of 10 years of relevant experience, including at least 5 years in a specialized IT-related role.
Posting language: English
Posted: Nov 4, 2026

Original job description

mPower, Inc. is seeking an experienced and results-driven Help Desk Engineering Manager to lead and oversee the delivery of comprehensive IT support services for its customer.

The Help Desk Engineering Manager will provide strategic and operational leadership for a multidisciplinary team responsible for IT service delivery, Help Desk operations, desktop and systems support, asset management, and information security support. This individual will serve as the primary liaison between mPower and Government stakeholders, ensuring contract performance, service quality, customer satisfaction, and compliance with established requirements.

The ideal candidate is a proactive, hands-on leader with a strong background in IT operations, federal contract management, and IT service management. This position requires someone who can effectively manage personnel, drive operational improvements, resolve complex challenges, and maintain strong relationships with customers and stakeholders.

Job Responsibilities:

Program and Contract Management

Serve as the primary point of contact between mPower and Government stakeholders, including the Contracting Officer (CO), Contracting Officer's Representative (COR), and other designated personnel.
Provide overall leadership, management, and oversight of contract operations, ensuring successful execution of all contractual requirements, deliverables, and performance standards.
Manage program resources, personnel assignments, schedules, budgets, and operational priorities to ensure efficient and effective service delivery.
Develop and maintain project management plans, operational procedures, performance reports, and other required contract documentation.
Conduct regular meetings with Government stakeholders to review program performance, staffing, project progress, and operational challenges.
Identify and proactively address performance concerns, operational risks, resource constraints, and opportunities for improvement.
Support contract transitions, workforce planning, and continuity of operations as required.

IT Service Management and Operations

Oversee daily IT service delivery operations, including Help Desk support, incident management, service requests, desktop support, and technical escalation processes.
Ensure adherence to established Service Level Agreements (SLAs), performance metrics, and customer service standards.
Monitor and evaluate ITSM performance using ticketing systems, reporting dashboards, customer feedback, and operational metrics.
Oversee the effective use of IT service management platforms, including ServiceNow or comparable systems, to ensure accurate ticket tracking, prioritization, escalation, and resolution.
Coordinate IT projects and initiatives, including technology deployments, hardware refreshes, system upgrades, and service improvements.
Collaborate with technical teams and Government stakeholders to identify recurring issues, implement corrective actions, and improve operational efficiency.
Support oversight of IT asset management, including hardware and software inventories, lifecycle management, and compliance reporting.

Team Leadership and Personnel Management

Supervise and provide leadership to contractor personnel supporting IT operations and technical services.
Establish clear performance expectations, assign responsibilities, monitor productivity, and ensure accountability for assigned work.
Identify staffing needs, support recruitment and onboarding activities, and ensure appropriate personnel coverage across supported locations.
Promote professional development, technical training, knowledge sharing, and continuous improvement within the team.
Foster a collaborative, customer-focused environment that emphasizes responsiveness, professionalism, and high-quality service delivery.
Address personnel and performance concerns promptly and effectively.

Performance Monitoring and Continuous Improvement

Develop, monitor, and report key performance indicators (KPIs), including ticket volume, response and resolution times, SLA compliance, customer satisfaction, and service trends.
Prepare accurate and timely weekly and monthly status reports, management briefings, and other required program deliverables.
Analyze service delivery metrics to identify trends, recurring challenges, and opportunities to improve efficiency and customer experience.
Develop, maintain, and improve Standard Operating Procedures (SOPs), escalation processes, and knowledge management practices.
Implement process improvements and corrective actions to strengthen operational performance and service quality.
Ensure compliance with applicable federal policies, information security requirements, and established IT operational procedures.

Required Qualifications:

Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or another related discipline, or a substitute combination of verifiable experience.
Minimum of 10 years of relevant experience, including at least 5 years in a specialized IT-related role.
Demonstrated experience in the development and management of complex IT programs or projects, from inception through deployment.
Experience managing personnel, technical resources, budgets, and operational activities across complex organizational environments.
Experience supporting or managing multiple contracts and/or subcontracts of varying size and complexity.
Progressive experience in information systems design, management, and IT service delivery.
Strong understanding of IT service management principles, Help Desk operations, incident management, escalation procedures, and service performance metrics.
Demonstrated ability to manage competing priorities, resolve operational challenges, and deliver results in a customer-focused environment.
Excellent leadership, interpersonal, organizational, problem-solving, and written and verbal communication skills.
Ability to work effectively with Government stakeholders, technical personnel, and organizational leadership.
Project Management Professional (PMP) certification or the ability to obtain in 90 days
Ability to obtain a Public Trust

Preferred Qualifications:

ITIL Version 3 Foundation certification or current equivalent.
HDI Help Desk Institute certification, such as:
HDI Help Desk Manager
HDI Desktop Support Manager
HDI Support Center Manager
One or more of the following technical certifications:
Microsoft Technology Associate (MTA)
Microsoft Certified Solutions Associate (MCSA)
Microsoft Certified Solutions Expert (MCSE)
Apple Certified Support Professional
ITIL Intermediate Certification or higher
Previous experience managing IT support services within NIH, HHS, or another federal agency.
Experience with ServiceNow or similar ITSM platforms.
Familiarity with federal IT security requirements, IT asset management, and enterprise technology environments.
Demonstrated success improving SLA performance, customer satisfaction, and operational efficiency across large IT support programs.

mPower, Inc. is an Equal Opportunity/Affirmative Action employer. Qualified applicants or employees will receive consideration for employment without regard to race, color, religion, ethnic or national origin, ancestry, age, sex, sexual orientation, gender identity, pregnancy (including childbirth or related condition), citizenship, familial status, mental or physical disability status, veteran status, genetic information, other non-disqualifying disability, or any other characteristic protected by law.

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