Systems / Applications Administrator

Salary Range: \$55,000.00 To \$70,000.00 Annually Position: Systems / Applications Administrator Reports to: SVP & Chief Technology Officer Grade: 106 Location: MountainOne Financial Headquarters (for all MountainOne Affiliates) The starting salary range for this position is \$55,000 - \$70,000 dependent upon qualifications and experience. Key Accountabilities: - Provide technical assistance and problem resolution support to staff for Microsoft windows based computers, peripherals, and systems. - Responsible for problem resolution, escalating exceptions, and suspicious activity. - First point of contact for end user support. - Responsible for Active Directory administration . - Maintain system integrity through ensuring all workstations are updated with required software and patches. - Participates in various Bank projects. - Maintain and support all Information Security policies, Technology Acceptable use, Mobile Device and Password policies. Educate and provide training for bank staff on all IT related policies Specific Duties: - On a daily basis resolve software/hardware, server, and telephone issues ensuring employees ability to perform, escalating to internal senior staff or vendor support as needed. - Administrative functions such as resetting passwords, establishing and maintaining users, unlocking users, granting rights, in accordance with policies. - Anti-virus updates and remediation as necessary. - Oversee real-time scanning of workstations and following up on vulnerabilities, missing patches. - Ensure workstations are updated with Windows and third party software in accordance with Bank policy. - Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities. - Maintain current inventory listing of all hardware and software of MountainOne and assist with maintaining documentation to ensure compliance with software copyright / licensing. - Repair and recover from hardware or software failures. - Build and/or Rebuild PC\'s, set up workstations, install and configure printers as needed. - Use of personal mobile phone for MFA, email, and escalations Qualifications: - 2+ years\' experience in an end user help desk support role - Working knowledge of Windows 11. - Ability to install, configure and maintain computers in a windows domain. - General understanding of networking for troubleshooting purposes. - Ability to troubleshoot and resolve computer related issues in an efficient and timely manner. - Strong motivational, organizational, and training skills. - Strong verbal and written communications skills. - Ability to communicate technical information to non-technical personnel. - Ability to work as part of a team while calmly assessing and prioritize issues as they arise. - Office 365 experience a plus. - Ability to manage multiple tasks simultaneously and adapt to rapidly changing situations. - Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service. - Possess a valid driver\'s license, vehicle registration and personal liability auto insurance. - Ability to lift forty pounds. - Ability to exhibit a professional behavior, and adhere to all Bank policies. - Ability to effectively communicate information and respond to questions in person and in group settings with customers, vendors, and employees.