Rental Supervisor

Job Summary:

Responsible for providing high-end customer service and supporting overall store operations. The Rental Supervisor directly oversees all aspects of day-to-day operations and the routine work of Rental Associates. This role upholds business standards, exercises sound decision-making authority, and serves as a knowledgeable representative of our brand while driving a positive culture within the rental shop.

Job Specifications:

• Starting Wage: $18.00/hr
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time

Job Responsibilities

• Oversee daily operations of the Rental Shop to ensure smooth, efficient, and guest-focused service
• Support the Manager in opening/closing procedures, staffing assignments, and workflow management
• Ensure equipment inventory (skis, snowboards, boots, helmets, etc.) is organized, maintained, and rotated properly
• Monitor rental flow to reduce wait times and improve guest experience
• Supervise Rental Attendants, Leads, and support staff during assigned shifts
• Provide hands-on coaching, real-time feedback, and support adherence to service standards
• Protect company assets through effective loss prevention techniques and by managing inventory for rental products
• Manage operational budgets and payroll while aligning staffing and spending with operational needs
• Assist with training new employees on equipment handling, sizing, safety protocols, and guest service
• Promote a positive, inclusive, safety-first work environment
• Ensure all staff follow equipment safety guidelines, fitting procedures, and operational SOPs
• Monitor workspace for hazards; take immediate corrective action when needed
• Ensure compliance with rental waivers, age/weight guidelines, and equipment safety checks
• Other duties as assigned

Qualifications

Job Requirements

• High School Diploma or GED Equivalent.
• 1-2 years of experience in rentals, outdoor recreation, retail, or hospitality
• Previous supervisory or team-lead experience strongly preferred
• Experience working in a fast-paced, customer-facing environment
• Ability to work a flexible schedule including nights, holidays, and weekends
• Ability to lift 30-50 lbs regularly (moving equipment)