Lead Network Field Engineer

Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview The U.S. Federal Government Markets Division (USFGMD) is dedicated to being the premier, compliant supplier of world-class communications solutions to the U.S. Federal Government by delivering highest-quality products, systems, and services. USFGMD achieves this through a professional, well-trained, and diverse workforce that fosters positive, profitable customer relationships resulting in Total Customer Satisfaction and business growth. The Federal Region Field Technical Services Department within USFGMD supports a charter implementing and integrating complex systems deployed worldwide. As a USFGMD Federal Field Engineer, you will be exposed to a wide variety of communications requirements across both Pre-Sale and Post-Sale project phases. Job Description - System Operations & Performance Optimization: Program, configure, optimize, test, and document complex communications systems and software applications to ensure peak operational performance. - Advanced Technical Troubleshooting: Deliver expert troubleshooting for software-driven electronics, antenna networks, transmitters, receivers, packet switching techniques, and system/application faults. Support RF and broadband architectures across digital P25, data infrastructure, and legacy analog systems. - Infrastructure & Network Provisioning: Provision communication system infrastructure and maintain server hardware, operating systems, and network components-including local area networks (LAN), wide area networks (WAN), routers, switches, firewalls, bridges, and structured cabling. - Specialized System & Product Support: Utilize Motorola Radio Service Software (RSS/CPS) to program subscriber and infrastructure hardware. Apply in-depth operational knowledge of infrastructure technologies, including Motorola Astro 25 cores, MCC console lines, and third-party networking equipment. - Preventative Maintenance & System Reliability: Execute routine preventative maintenance procedures with an emphasis on trend analysis and meticulous documentation to guarantee continuous system availability. - Federal Client Engagement & Training: Provide technical support, system repair, and customer training on Motorola Land Mobile Radio products directly to customer personnel. Effectively communicate technical concepts, strategic recommendations, and design updates within the service organization and directly to government stakeholders. - Cross-Functional Collaboration: Partner with engineering, project management, sales teams, and external subcontractors (MSS) to deploy solutions that satisfy federal customer specifications. - Reporting & Documentation: Prepare and submit comprehensive weekly progress reports detailing activities, accomplishments, and system operational health. Required Qualifications & Skills Certifications: Current holder of, or actively sitting for, the CompTIA Security+ certification. Networking & Systems Administration: Robust network administration knowledge, including an understanding of Information Assurance (IA) systems and group policies. Demonstrated expertise in wired and wireless communications installation, configuration, and maintenance (cabling, routers, switches, firewalls, and bridges). Technical Proficiencies: Ha