Senior Customer Service Representative

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/7622956 \ \ \ Tempe, AZ, USA\ Full time\ R26_0000033041\ \ SUMMARY:\ \ Under limited supervision, the Senior Customer Service Representative responds to\ \ customer inquires and places customer orders to ensure customer expectations are\ \ accurately determined and met. This role has in-depth knowledge of the company\'s\ \ products and services. The Senior Customer Service Representative develops and\ \ broadens relationships with customers to fully understand needs and wants. This role\ \ provides guidance and advice to less experienced Customer Service Representatives.\ \ JOB DUTIES\ - Responds to complex customer inquires regarding products, provides quotes, and handles order entry. - Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). - Influences Motion Industries\' gross profit through negotiating the sale price and purchase price, within certain parameters. - May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. - Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. - Orders items to ensure appropriate inventory levels are maintained for customers. - May place orders without approval for orders up to \$5,000 per line and \$10,000 per purchase order. - Expedites backorders. May pull inventory and prepare order for shipment to customer. - Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. - Determines the most cost effective shipping method for customer orders. - May handle customer returns. - May be assigned to one customer. - Provides coaching, guidance, and direction to less experienced Customer Service Representatives. - Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems. - May be responsible for quality and/or safety in the branch. - Performs other duties as assigned. \ \ EDUCATION & EXPERIENCE\ - Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination. \ \ KNOWLEDGE, SKILLS, ABILITIES\ - Reliability, organization, and attention to detail required. - Excellent communication skills including written, verbal, and listening. - Ability to multi-task and time management skills required. - Excellent computer skills. - Excellent negotiation skills. - Strong product knowledge. \ \ PHYSICAL DEMANDS:\ \ LICENSES & CERTIFICATIONS: Excellent driving record preferred. All company vehicles\ \ are subject to continuous video monitoring.\ \ SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility\ \ BUDGET RESPONSIBILITY: No\ \ COMPANY INFORMATION:\ \ Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.\ \ Not the right fit? Let us know you\'re interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!\ \ GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregn\ \ \ \ Equal employment opportunity, including veterans and individuals with disabilities.\ \ PI287606965