This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/7622956 \ \ \ Tempe, AZ, USA\ Full time\ R26_0000033041\ \ SUMMARY:\ \ Under limited supervision, the Senior Customer Service Representative responds to\ \ customer inquires and places customer orders to ensure customer expectations are\ \ accurately determined and met. This role has in-depth knowledge of the company\'s\ \ products and services. The Senior Customer Service Representative develops and\ \ broadens relationships with customers to fully understand needs and wants. This role\ \ provides guidance and advice to less experienced Customer Service Representatives.\ \
JOB DUTIES\
- Responds to complex customer inquires regarding products, provides quotes, and handles order entry.
- Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
- Influences Motion Industries\' gross profit through negotiating the sale price and purchase price, within certain parameters.
- May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
- Orders items to ensure appropriate inventory levels are maintained for customers.
- May place orders without approval for orders up to \$5,000 per line and \$10,000 per purchase order.
- Expedites backorders. May pull inventory and prepare order for shipment to customer.
- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
- Determines the most cost effective shipping method for customer orders.
- May handle customer returns.
- May be assigned to one customer.
- Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
- Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
- May be responsible for quality and/or safety in the branch.
- Performs other duties as assigned.
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EDUCATION & EXPERIENCE\
- Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.
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KNOWLEDGE, SKILLS, ABILITIES\
- Reliability, organization, and attention to detail required.
- Excellent communication skills including written, verbal, and listening.
- Ability to multi-task and time management skills required.
- Excellent computer skills.
- Excellent negotiation skills.
- Strong product knowledge.
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PHYSICAL DEMANDS:\
\ LICENSES & CERTIFICATIONS: Excellent driving record preferred. All company vehicles\ \ are subject to continuous video monitoring.\ \ SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility\ \ BUDGET RESPONSIBILITY: No\ \
COMPANY INFORMATION:\
\ Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.\ \ Not the right fit? Let us know you\'re interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!\ \ GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregn\ \ \ \ Equal employment opportunity, including veterans and individuals with disabilities.\ \
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