Customer Service Technician

POSITION SUMMARY The Customer Service Technician is responsible for troubleshooting, maintenance, repair, and optimization of plastic resin handling equipment at customer facilities. This position serves as the primary technical interface between the company and its customers, ensuring equipment is operating safely, efficiently, and in accordance with design specifications. The technician delivers exceptional customer support while maintaining a high level of technical expertise in plastics processing auxiliary equipment. May input or review information in Enterprise Resource Planning (ERP systems) and Customer Relationship Management (CRM System). KEY RESPONSIBILITIES - Diagnose and repair electrical, mechanical, pneumatic, vacuum, and control system issues. - Troubleshoot PLC, HMI, sensor, and communications-related problems. - Perform preventive maintenance inspections and service. - Analyze equipment performance and implement corrective actions. - Document service activities and provide detailed service reports. - Support customers by phone, email, and remote diagnostics when appropriate. - Train customer personnel on equipment operation and maintenance. - Follow all safety protocols. REQUIRED QUALIFICATIONS - High school diploma or technical certification. - Valid driver's license. - 2 to 3 years working with similar equipment. PREFERRED QUALIFICATIONS - Experience with plastic resin handling systems. (vacuum conveying, drying, dosing& mixing) - 3 to 5 years working with similar equipment. COMPETENCIES & SKILLS - Proficiency in reading electrical schematics. - Troubleshooting electrical and pneumatical issues. - Active listening to understand customers' needs. - Clear Verbal & Written Communication - Customer Relationship Building WORK ENVIRONMENT & PHYSICAL REQUIREMENTS - Regular standing, walking, bending, lifting. - Ability to lift 50 lbs. regularly. - Modern office space if not traveling - Domestic travel ~30% (no weekends) - Great Benefits Package - Bonus program HOW TO APPLY Submit your application via: • e-mail: motanusa@motan.com • in-person