Retail Sales Associate - Customer Service

Retail Sales Associate

Customer Service & Store Operations

Everett, WA

$22.10 - $27.88/Hourly

We are hiring a Retail Sales Associate to support customer service, retail sales, point-of-sale (POS) transactions, visual merchandising, and daily store operations. This role supports merchandise processing, inventory management, stockroom organization, cash-control procedures, and sales floor presentation while helping achieve store sales goals and maintain a safe, organized shopping environment.

Responsibilities:

• Assist customers with purchases, returns, product inquiries, and POS transactions to deliver a positive retail shopping experience.
• Process incoming freight, merchandise shipments, markdowns, and inter-store transfers accurately and efficiently.
• Execute visual merchandising standards, promotional displays, marketing initiatives, and floor sets to maintain effective product presentation.
• Partner with the Store Manager to implement action plans that support or exceed retail sales goals.
• Monitor and replenish merchandise to maintain appropriate stock levels based on sales volume and customer demand.
• Support daily store operations, including cash-control procedures, inventory preparation, stockroom organization, and merchandise handling.
• Maintain clean, safe, and organized sales floor and back-of-house areas.
• Follow company policies, operational procedures, and safety standards; report housekeeping, maintenance, and safety concerns to store leadership.
• Build positive customer relationships and coordinate with store leadership and business partners to support operational priorities.
• Prioritize daily assignments, meet operational deadlines, and adapt to changing store needs.

Qualifications:

• US Citizenship Required
• High school diploma or GED, or an equivalent combination of education and relevant experience, including vocational school or an associate degree.
• 1+ years of experience in retail sales, customer service, or retail store operations.
• Experience operating Point-of-Sale (POS) systems and processing retail transactions.
• Ability to safely lift and handle boxes weighing up to 40 pounds.
• Ability to stand and move for extended periods with short breaks, including reaching, bending, and stooping to handle merchandise.
• Ability to work a flexible retail schedule, including early mornings, late evenings, weekends, holidays, and occasional overnight shifts as needed.

Preferred Qualifications:

• 2+ years of retail store experience.
• Experience using Counterpoint POS software.
• Proficiency with Microsoft Office Suite, including Word, Outlook, PowerPoint, and Excel.

Moseley Technical Services, Inc. is an AA/EEO/Veterans/Disabled Employer.