Host Home Program Manager

Empowering Lives: Mosaic at Home Manager

Location: Hybrid - Delaware

Status: Monday-Friday day hours, some hours outside of business hours (evenings/weekends due to recruitment and on call responsibilities to support Coordinators.

Compensation: starting wage: $66,123.00 (commensurate with experience)

Are you a natural connector, coach, and community builder who believes everyone deserves a vibrant, meaningful life? At Mosaic, we don't just provide support - we relentlessly pursue opportunities that empower people to share their desires, advocate for their rights, and thrive in a caring community. We are looking for an energetic, people-first Mosaic@Home (Host Home) Manager in Delaware to lead our host home and shared living operations with heart, strategy, and plenty of grit.

This leadership role blends relationship-building, team coaching, and operational excellence. You will supervise and inspire our Mosaic@Home Coordinator while ensuring our Home Providers and direct care workers deliver safe, high-quality, person-centered services.

What You'll Be Doing (The Fun & Meaningful Stuff)

• Coach & Inspire Your Team: Supervise, train, coach, and support your Mosaic@Home Coordinators to build strong, authentic relationships with Home Providers, direct care workers, people supported, families, and guardians.

• Play Matchmaker for Meaningful Lives: Lead recruitment and matching activities to grow our network of Home Providers, giving the people we support a wide array of service choices while championing long-term retention.

• Champion Exceptional Experiences: Keep service quality front and center by fostering an extraordinary customer experience for people supported, providers, and community stakeholders alike.

• Oversee Shared Living & Direct Care Operations: Monitor overall compliance, contract delivery, medical and programmatic supports, day services, and health and safety across Mosaic@Home/Shared Living and contracted intermittent direct care services (where applicable).

• Keep Things Running Smoothly Behind the Scenes: Review Individual Support Plans (ISPs), assessments, and program plans to ensure compliance with regulatory and accreditation requirements, and verify billing documents for accuracy.

• Fuel Smart Growth: Help expand our impact across Delaware by assisting with responses to referrals, and new service opportunities in a fiscally responsible way.

• Be a Steady Lifeline: Provide on-call assistance to Home Providers and Mosaic@Home Coordinators whenever guidance is needed.

Why Mosaic?

As One Mosaic, we act as dedicated stewards of our human and financial resources so that both the people we support and the teammates who make it happen can flourish. If you're ready to combine operational know-how with genuine human connection to create real possibilities in Delaware, we would love to meet you!

Commitment to Mosaic Values:

At Mosaic, we believe in creating a workplace where everyone has the chance to contribute and succeed. This commitment is not just a policy, it's the way we work. It's good for the workforce, it's good for Mosaic, and it's the right thing to do.

What You Bring to the Table

• Education & Experience: A Bachelor's degree in Psychology, Special Education, or a related field (or equivalent experience in lieu of education), paired with at least three years of related work experience - including one year in a supervisory or management role. Previous experience supporting people with developmental disabilities is strongly preferred.

• Values in Action: A genuine commitment to living out Mosaic's core values of belonging, connection, faithfulness, and grit alongside our 7 Essential Practices of Leadership.

• Program & Regulatory Savvy: Solid knowledge of behavior management, program development, regulatory standards, and independent contractor regulations.

• Super-Organizer Energy: Strong skills in budget management, maintaining accurate records, prioritizing multiple moving parts, and working smoothly with computers and database applications.

• People-First Leadership: The ability to communicate warmly and professionally, make independent decisions, protect confidentiality, and collaborate in a "One Mosaic" team environment.

• Ready to Roll: The ability to drive, along with CPR and First Aid certification (or willingness to obtain if required).

Why You’ll Love Working at Mosaic:

• Real Impact, Daily: You get to work for a mission-driven organization that is actively creating inclusive communities. No boring desk-jockeying here.
• An Awesome Work Family: Join a compassionate, collaborative team that genuinely values your ideas and contributions.
• Room to Grow: We love to see our people shine. We offer great opportunities for training and career advancement.
• Values Worth Living: We don't just put them on a poster. We live our values of belonging, connection, faithfulness, and grit every day.
• Perks & Benefits (The Extra Sweeteners):
• Comprehensive benefits package after 60 days CHOICE Arrangement (Custom Health Option and Individual Care Expense Arrangement). A tax free allowance benefit program in which you select the medical plan that best fits your needs. Additional benefits include life insurance, dental and vision insurance packages.
• TAX-FREE Tuition assistance to keep your brain growing.
• 403(b) retirement plan to prepare for your future.
• PTO that starts accruing on Day 1 (and yes, you can use it immediately!).
• DAILY PAY! Want your money at the end of the day? You got it. Prefer the traditional bi-weekly setup? That works too.

Ready to make a move that matters? Apply today and let’s start empowering lives together!