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GSOC Dispatch Specialist-On Call
GardaWorld
Richmond, VA
- $27 USD / hour
GardaWorld Security Services is Now Hiring a GSOC On Call Dispatch Officer!
Added 5 hours ago
CDL A Delivery Driver - SYGMA - Belleville, IL
Sysco
BELLEVILLE, IL
While performing the duties of this job, the associate is regularly required to sit, talk and hear. The associate is frequently required to lift, push, or move product that weighs up to up…
Added 5 hours ago
Multifunction Services Associate Supervisor
University of Michigan
Ann Arbor, MI
The Multifunction Services Associate Supervisor serves as an entry-level leadership development role within Environmental Services (EVS). This position supports department operations by…
Added 21 hours ago
Membership Coordinator- Blue Door Academy
Boys & Girls Clubs of Southeastern North Carolina
Winnabow, NC
…safe, and organized Club environment by delivering exceptional customer service, managing member records accurately and confidentially, and supporting site leadership with day-to-day…
Added 1 day ago
IT Support Technician II
Atlantic Health System
Morristown, NJ
…secure and efficient IT environment while delivering excellent customer service to clinical and administrative end users. This may include diagnosis and troubleshooting of all…
Added 1 day ago
Emergency Communications Supervisor
County of Montgomery
Norristown, PA
…personnel engaged in emergency and non-emergency call-taking and dispatch operations within the Montgomery County Emergency Communications Center. This position provides leadership and…
Added 1 day ago
Equipment Service Technician
Hill & Markes, LLC (BradyPLUS)
HAGAMAN, NY
We are in search of a Service Technician to join our growing team. This role will be responsible for maintaining equipment repairs at the Brady Service Repair Center or on site at…
Added 1 day ago
Carrier Procurement Representative
Rich Products Corporation
BUFFALO, NY
Job DescriptionROAR Logistics, Inc. is a global transportation service provider (3PL) and U.S. Customhouse Brokerage, offering an extensive portfolio ofRail,Ocean,Air, andRoad services to…
Added 1 day ago
Service Technician
Hill & Markes, LLC (BradyPLUS)
ALBANY, NY
We are in search of a Service Technician to join our growing team. This role will be responsible for maintaining equipment repairs at the Brady Service Repair Center or on site at…
Added 1 day ago
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Senior Manager, Business Analysis and Insights - Asset Monitoring
Walmart
BENTONVILLE, AR
- $80,000 to $155,000 USD / year
…replacement strategies, and partners with Asset Management, Field Service, Technology, Engineering, and Operations to optimize dispatch decisions and asset performance. The role expands…
Added 1 day ago
CDL A Delivery Driver - SYGMA - Indianapolis, IN
Sysco
INDIANAPOLIS, IN
While performing the duties of this job, the associate is regularly required to sit, talk, and hear. The associate is frequently required to lift, push, or move product that weighs up to 50…
Added 1 day ago
Assoc Gas Controller
Consumers Energy
JACKSON, MI
The Associate Gas Controller has operational authority to dispatch supply and make the necessary operational decisions to maintain safe and excellent operations to Consumers Energy Natural…
Added 1 day ago
FS
School Bus Driver
First Student
Northbrook, IL
- $27 USD / hour
Previous experience as a teacher, CDL driver, social worker, classroom assistant, hospitality worker, or customer service or retail associate.
Added 1 day ago
FS
School Bus Driver
FIRST STUDENT MANAGEMENT LLC
NORTHBROOK, IL
- $27 USD / hour
Previous experience as a teacher, CDL driver, social worker, classroom assistant, hospitality worker, or customer service or retail associate.
Added 1 day ago
Inbound Supervisor
CENTRAL TRANSPORT LLC
CT-FLINT, MI
Desire to surround customer with excellence in service
Added 1 day ago
FS
School Bus Driver - Orthodox St.
First Student
Philadelphia, PA
- $20 to $34 USD / hour
Previous experience as a teacher, CDL driver, social worker, classroom assistant, hospitality worker, or customer service or retail associate.
Added 1 day ago
CG
SERVICE TECHNICIAN (FULL TIME)
Compass Group
Rochester, MN
- $22 to $25 USD / hour
- Full-time
…growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our…
Added 1 day ago
CG
MECHANIC II (FULL TIME)
Compass Group
Tigard, OR
- $24 to $25 USD / hour
- Full-time
…growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our…
Added 1 day ago
Service Operations Specialist
Zones LLC.
San Jose, NJ
…critical role in ensuring product quality, inventory accuracy, service readiness, and customer satisfaction throughout the service…
Added 1 day ago
Service Operations Coordinator
Morrison Millwork
Harrisburg, NC
The Service Operations Coordinator supports the Service Department by managing daily scheduling, customer communication, documentation, parts coordination, and administrative processes.…
Added 1 day ago
CDL A Delivery Driver - SYGMA - Belleville, IL
Sygma Illinois (The Sygma Network, Inc)
United States
At SYGMA we value our people and take pride in offering our customers the best service in the industry. We place an emphasis on teamwork and are known for developing our top internal…
Added 1 day ago
Call Center Supervisor (Maintenance Dispatch) - Fort Bliss
PCSI
Fort Bliss, TX
Coordinate onboarding and refresher training covering GFEBS and ArMA, dispatch procedures, service priorities, shift turnovers, customer service, and emergency response.
Added 1 day ago
Scheduler - Evening Shift
SINGLE SOURCE SECURITY LLC
Roanoke, VA
Coordinate, schedule, and dispatch law enforcement and security personnel to client sites across the United States, ensuring coverage aligns with contractual requirements and service…
Added 1 day ago
Truck Driver - CDL Class A Hiring Event 11/18 - Penske Logistics
Penske
Salt Lake City, UT
But it’s more than that. It’s about incredible customer service and building relationships with your accounts. When you drive for Penske, you’re representing Penske, but you’re also…
Added 1 day ago
MB
School Bus Driver - Orthodox St.
MAT Bus Corp (PA)
PHILADELPHIA, PA
- $20 to $34 USD / hour
Previous experience as a teacher, CDL driver, social worker, classroom assistant, hospitality worker, or customer service or retail associate.

Morrison Millwork

Service Operations Coordinator

Harrisburg, NC, United States

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Job details

Experience: 2+ years of experience in operations coordination, scheduling, customer service coordination, construction administration, or a related field.
Posting language: English

Original job description

Reports To:

Director of Operations

Supervises: N/A

Position Summary

The Service Operations Coordinator supports the Service Department by managing daily scheduling, customer communication, documentation, parts coordination, and administrative processes. This role supports the Service Manager by ensuring service requests and work orders are organized, communicated, ad tracked from initial request through completion.

Key Responsibilities

Customer Intake & Communication

Receive and log service requests from homeowners without assigned representatives through phone, email, web forms, and internal handoff.
Manage and track requests in Smartsheet/BisTrack with complete job details.
Acknowledge receipt within 48 hours and provide estimated scheduling windows.
Send appointment reminders and confirmations, draft follow-up communications including surveys and completion notices.

Scheduling and Dispatch

Maintain the master Service Schedule in Smartsheet.
Assign technicians based on skill, location, and workload.
Communicate daily schedules to service technicians and track job completion status.
Reschedule jobs as needed due to delays or access issues.
Ensure Parts, Materials, and Job Readiness.
Track incoming parts and replacement orders in the parts log.
Notify technicians when materials are ready for pickup and update job records upon receipt.
Communicate delays to technicians, Service Manager, Operations Director and customers.

Documentation & Reporting

Maintain digital job folders including photos, invoices, and signed completion forms.
Review and organize daily field reports and ensure required documentation is complete.
Update customer and job records promptly following service appointments.
Maintain weekly service KPI reporting, including response time, completion rate, repeat service calls, and backlog.
Prepare and distribute weekly Service Performance Reports.
Identify missing or incomplete documentation and follow up with the appropriate team member.

Warranty & Billing Support

Verify warranty coverage and document applicable warranty information.
Prepare internal service quotes for non-warranty work.
Submit manufacturer warranty claims through applicable vendor portals.
Track warranty claims through resolution and maintain accurate documentation.
Track warranty reimbursements and communicate outstanding claims or reimbursement issues to the Service Manager.
Prepare and process service invoices accurately and in a timely manner based on completed service work.

Continuous Improvement Support

Maintain current service process documentation, including SOPs, checklists, and workflow processes.
Track trends in service types and recurring issues to support the Service Manager in identifying opportunities for improvement.
Collect improvement ideas from technicians and support Kaizen-style review sessions.
Assist with process improvement initiatives designed to improve service efficiency, communication, and customer satisfaction.

Core Competencies

Strong organizational and project coordination skills.
Excellent communication and cross-functional collaboration.
Strong attention to detail and accuracy.
Effective problem-solving and critical thinking.
Ability to prioritize multiple responsibilities in a fast-paced environment.
Strong customer service orientation.
Ability to analyze information and prepare accurate reports.
Proficiency with scheduling, workflow, and operational software.
Strong follow-through and accountability
Adaptability and sound decision-making in a changing environment.
Continuous improvement mindset with a focus on operational efficiency.
Demonstrates Morrison Millwork’s core values of Excellence, Collaboration, Honorable, Compassion, and Accountability in daily decisions, interactions and execution of responsibilities.

Qualifications

Required

High School diploma or equivalent.
2+ years of experience in operations coordination, scheduling, customer service coordination, construction administration, or a related field.
Strong organizational and time-management skills with the ability to manage multiple projects and changing priorities.
Strong written and verbal communication skills.
Proficiency with Microsoft Office Suite or similar business software
Experience coordinating schedules, work orders, materials, or field personnel
Ability to learn and effectively utilize Jobber, Smartsheet, BisTrack, and other operational systems
Strong attention to detail and accuracy in documentation and data entry.
Ability to work effectively in a fast-paced construction or field-based environment.

Preferred

Associate’s or bachelor’s degree in Business, Operations, Construction Management, or a related field.
Experience in residential construction, building materials, windows and doors, or service operations.
Experience with Smartsheet and/or BisTrack
Experience with warranty administration or manufacturer claim processes

KPI’s Measurables

Timeliness of customer communications and scheduling.
Accuracy of documentation and reporting.
Efficiency in parts/materials coordination.
Contribution to continuous improvement initiatives.

Work Environment & Physical Requirements

Primarily office-based with regular interaction with field technicians, vendors, and customers.
May occasionally visit jobsites, warehouses, or other operational locations.
Ability to occasionally lift, carry, or move materials weighing up to 25 pounds.

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More about this job

Skills

Scheduling
Communication skills
Documentation
Smartsheet
Reporting
Process improvement
Workflow
Customer service
Collaboration
Attention to detail
Problem solving
Critical thinking
Adaptability
Decision making
Time management
Microsoft Office
Data entry
Construction management

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