Receptionist

Order#: NY1747925 Receptionist Responsibilities and Duties: Responsible directly to the Assistant Administrator who in turn is responsible to the Administrator. Answer and direct incoming phone calls; schedule appointments for residents as needed. Maintain a clean, organized, professional front desk and work environment. Perform clerical and record-keeping duties for both staff and resident files, ensuring accuracy and compliance. Manage front desk operations, including assisting residents, families, visitors and employment applicants. Serve as a communications liaison between residents, families and staff, ensuring efficient and respectful interactions. Act as a central communication point for Personal Care Department regarding resident care, activities and location. Receive and appropriately route massages and requests from resident's families to nursing staff or appropriate departments. Serve as a communication hub during emergency situations. Accurately record and deliver messages to the residents and staff. Maintain up-to-date resident census, including tracking resident whereabouts (in/out for the day). Keep current records of resident room assignments, contact information and staff/physician phone numbers. Prepare and type routine correspondence and documentation. Assist with inventory tracking, payroll support task and other general office procedures. Ensure adequate supply levels of forms, materials and office equipment. File incidents and accident reports including follow up as directed. Participate in employee orientations, in-service training, fire drills and emergency preparedness procedures. Perform other duties as assigned.