Guest Specialist

Guest Specialist

REPORTS TO:General Manager/MOD (Manager on Duty)

REQUIRED TRAINING/EDUCATION/EXPERIENCE:Retail or restaurant experience preferred

MINIMUM QUALIFICATIONS:Able to stand for 9 hours Able to lift at least 25 pounds Good hearing and good listening skills Command of the English language Basic computer/POS usage skills Basic math skills Must be focused on GUEST’s needs

The Guest Specialist plays a critical role in achieving OUR MISSION:

To deliver the best burger and fry experience ever and have fun doing it.

Responsibilities/Duties

• Punch in, sign in, and report to the General Manager/Assistant Manager on time & in full uniform for each shift. Obtain Manager’s approval prior to punching out.
• Must be focused on delivering our standards and providing the MOOYAH service experience.
• Have a thorough knowledge of all of the MOOYAH food and beverage offerings.
• Educate GUESTS about what MOOYAH is and how the concept and food originated.
• Perform opening set up, running side work and closing duties.
• Be able to establish relationships with GUESTS and promote loyalty.
• Serve GUESTS according to established procedures and our unique style of service.
• Always conduct yourself professionally and have fun while providing outstanding MOOYAH service.
• Enter GUEST orders accurately, operate the POS system, & efficiently process payments.
• Accurately execute the cash handling and check out procedures.
• Maintain safety & sanitation.
• Attend all employee meetings and bring suggestions for improvement.
• Avoid leaving work area during peak periods.
• Keep a clean and professional appearance at all times.
• Perform other related duties as assigned by the General Manager/Assistant Manager.
• Willing to have fun, while smiling and making positive, friendly eye contact with the GUESTS. Has a good understanding and plays and active role in Guest Obsession.