Service Advisor

We are seeking a skilled, personable, knowledgeable, and customer-focused Service Advisor to add to our team! The Service Advisor will act as a primary point of contact between customers and our service technicians, ensuring clear communication and distinguished service throughout the repair process while ensuring a smooth experience from appointment scheduling through payment.

We are a small business that is family owned and operated and people come first.

Key Responsibilities

· Greet customers

· Schedule service appointments and obtain customer and vehicle data prior to or at time of arrival.

· Clearly and accurately states customer's concerns on Repair Order.

· Inspect vehicle on arrival and note any problems accordingly.

· Refers to service history of vehicle, contact customers as needed.

· Explains recommended services, repairs, and products available to customer.

· Recommends additional services needed.

· Provides a complete and accurate written cost estimate for labor and parts.

· Checks progress of repair throughout the day and inform customer on any changes or problems.

· Maintains accurate customer information and service records.

· Explain the cost and time requirements in detail and get proper authorization before any additional repairs are performed.

· Implements a quality control process to eliminate comebacks

· Work with vendors to order parts, process returns and warranty claims.

· Receive parts and enter invoices into the shop management system.

· Keep service procedures, predetermined services, and pricing up to date in the system.

· Handles telephone inquiries regarding scheduling, customer questions, and work in progress.

· Follow company procedures and contribute to a positive, professional service environment.

**Qualifications & Skills **

· Two-year related experience and/or training in automotive service, sales, customer service or customer relations.

· Strong knowledge of light to medium-duty diesel systems and components, including Internal combustion engines; electrical, suspension, and brake systems; and transmissions.

· Proven track record of providing exceptional customer service.

· Ability to work with and learn computer-based programs.

· Ability to work in a fast-paced environment while managing multiple customer needs.

· Strong problem-solving and conflict-resolution abilities.

· Clean driving record

· Abil ity to pass drug tests

On-the-job training will be provided for company procedures, products, services, and day-to-day operations.