Business Systems Lead QuotetoCash

13838 At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action-enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies * 10+ years of progressive experience across Quote-to-Cash, Revenue Operations, Business Systems, or CRM platform leadership roles * 5+ years of people management experience leading Business Analysts or functional platform specialists and developing high-performing teams * Deep hands-on expertise with Salesforce as the core platform for Quote-to-Cash processes, including configuration and governance * Proven experience with Conga solutions (CPQ, document generation) and strong understanding of Contract Lifecycle Management in B2B environments * Experience with order management and enterprise integrations spanning ERP, commissions, fulfillment, and billing systems * Demonstrated success delivering complex, cross-functional technology initiatives with measurable business outcomes * Strong UX/UI sensibility with a track record of designing scalable, user-centered workflows that drive adoption and efficiency * Experience leveraging AI capabilities or intelligent automation to improve business processes, with understanding of responsible AI usage, governance, and risk considerations in enterprise environmentsEducation * Bachelor's degree in Business, Information Systems, Engineering, or equivalent experience * MBA or advanced degree preferredResponsibilities Lead the end-to-end strategy, delivery, and optimization of Moody's Salesforce-based Quote-to-Cash ecosystem, driving scalable solutions and operational excellence across the revenue lifecycle. * Lead, mentor, and develop a team of 8-10 professionals while setting priorities and fostering a high-performing, accountable culture * Own the roadmap, delivery execution, and KPI tracking for Quote-to-Cash initiatives from discovery through release * Serve as the primary owner of the Salesforce Q2C platform, overseeing configuration, pricing, approvals, and order workflows * Drive product and pricing strategy, including Conga-based quoting and document generation capabilities * Oversee Contract Lifecycle Management processes, partnering with Legal and Sales Operations to improve efficiency and cycle time * Lead order management and integration strategy across ERP, commissions, fulfillment, billing, and related systems * Champion user-centered design by partnering with UX/UI teams to improve adoption, usability, and overall experience * Identify and implement AI-driven capabilities to enhance efficiency, automation, and insight across the Q2C lifecycleAbout the TeamThe Business Systems team at Moody's plays a critical role in enabling revenue execution through innovative, scalable technology solutions. This team partners closely across Finance, Sales, Product, Legal, ERP, and Fulfillment to deliver a seamless Quote-to-Cash experience. Focused on continuous improvement, strategic alignment, and responsible adoption of emerging technologies like AI, the team is committed to driving