Project Manager

About Mood Mood Media is the world’s leading experiential media company, optimizing on-premise retail customer experience and driving significant value for businesses and brands worldwide. With the most comprehensive suite of fully integrated solutions, Mood leverages advanced digital technology, curated and original creative content, and design expertise to make every shopping and guest experience more personal and engaging. Serving more than 500,000 customer locations in over 140 countries, Mood reaches 165 million+ consumers each day.

Remote Opportunity

The Service Delivery Project Manager (PM) is responsible for managing the Mood Client Installation experience for In-store Media Solutions to help enhance our brand image that are client assignment or complexity of installation. The PM acts as a primary liaison between our clients and the Service Delivery department to ensure client satisfaction and performance. The PM will assist in training and support for Project Coordinators.

CORE RESPONSIBILITIES

• Coordinate the successful installation of our renowned more complex sound systems, music platforms, visual platforms and sensory branding equipment.
• Constantly communicate with construction contractors and/or on site contacts to ensure on-time installations.
• Be familiar with different stages of the construction process for multiple jobs occurring simultaneously.
• Negotiate labor rates with our field operations network and coordinate the delivery of equipment to arrive in advance of an on-time system installation.
• Act as liaison between Mood Media and a globally recognized name brand client base and specific assigned clients, ensuring newly built or remodeled locations are installed according to customer expectations and engineering designs.
• Interact and utilize our engineering and Field Operations department resources to maintain systems integrity and customer’s expectations.
• Maintain multiple client account databases, which are shared company-wide, so accuracy is imperative.
• Support Project Coordinators in training and installation questions as needed
• Other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES

• 3+ yrs. experience in project management
• Familiarity with construction and engineering terminology and/or process is highly beneficial
• Strong communication, negotiation skills and customer satisfaction are imperative
• Ability to facilitate scheduled deadlines and manage multiple projects
• Ability to solve problems quickly and effectively
• Ability to utilize creative skills effectively
• Superior organizational skills
• Bachelor’s degree is preferred, but not required

For further information about Mood Media, please visit www.moodmedia.com. Mood Media is an Equal Opportunity Employer. All qualified applicants will be considered for employment based on objective work-related criteria, without discrimination based on age, disability, ethnic origin, gender, marital status, race, religion, responsibility for dependents, sexual orientation, gender identity, or other characteristics protected by applicable governing laws.