Manager III, Grade M3

About the Position

Please note: The salary range above represents this position’s earning potential. The anticipated hiring range for this position will be $101,474 to $164,148, based on the candidate’s qualifications and experience.

Manager Behavioral Health and Crisis Services – Diversion Center

WHO WE ARE

Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses.

The Department of Health and Human Services (HHS) is responsible for the delivery of the County’s public health and human services that meet the needs of our community’s most vulnerable children, adults, and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department.

As a department, we believe the health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community.

WHO WE ARE LOOKING FOR

Behavioral Health and Crisis Services is recruiting for an experienced and collaborative Manager III, to lead our developing two-site Diversion Center/Behavioral Health Crisis Stabilization Center (BHCSC) and Residential Crisis Services (RCS) programs. We're seeking a professional who excels in crisis services, interagency coordination, and program development, and who is driven to help divert individuals in crisis from emergency rooms and the criminal justice system. This role oversees high-quality daily operations, strengthens community partnerships, and manages the contracts that sustain these essential services. If you're motivated by service, skilled in both leadership and administration, and ready to make a meaningful impact, please apply! What You'll Be Doing This position is critical to advancing Behavioral Health & Crisis Services' mission of promoting mental wellness, preventing substance misuse and suicide, and providing timely, culturally responsive crisis care. Core responsibilities include:

• Manage and provide oversight of BHCSC and RCS operations, ensuring these services function as a licensed alternative to emergency departments and support individuals experiencing mental health or substance use crises.
• Ensure 24/7 operational readiness, safety, and compliance with federal, state, and County regulations, consistent with requirements for BHCSC and RCS programs.
• Develop and implement policies, procedures, and clinical protocols aligned with COMAR standards for crisis triage, assessment, stabilization, medication management, and short-term residential care.
• Oversee procurement, contracting, and operational management of contracted services
• Coordinate with hospitals, emergency departments, law enforcement, and public safety partners, the Department of Corrections, Nexus Montgomery, 911, and 988 to ensure integrated crisis response and continuity of care.
• Oversee multidisciplinary staff, including psychiatric providers, nurses, therapists, peer specialists, and behavioral health technicians, ensuring credentialing and appropriate staffing levels consistent with COMAR staffing expectations for BHCSC and RCS programs.
• Lead strategic planning, quality improvement, reporting, and provide budget input to support sustainable, high-quality crisis services that meet community needs and align with crisis system goals.
• Perform other job-related duties as assigned.

ADDITIONAL INFORMATION:

• Essential Position: This position is considered essential personnel for the Department of Health and Human Services during county emergencies.
• Evening and Weekend Hours: This position requires the ability to work some evenings and weekends.
• Background Statement: A background investigation will be conducted into the selected candidate prior to appointment, and it will be a significant factor in the hiring decision.
• Financial Disclosure Requirement: The selected candidate will be required to complete and submit a Financial Disclosure Statement.

Minimum Qualifications Experience: Five (5) years of progressively responsible professional experience in grant management and contract management in a local government, public health, and/or behavioral health services setting. Education: Graduation from an accredited college or university with a Bachelor’s Degree. Equivalency: An equivalent combination of education and experience may be substituted. License: Possession of a valid Class "C" (or equivalent) driver’s license from the applicant's state of residencewhen required for job-related duties. Preferred Criteria, Interview Preferences

Preferred Criteria:

The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevance of training, and experience in the following areas:

• Master's Degree in a behavioral health field (e.g., Social Work, Counseling, Psychology)
• Licensed in the state of Maryland as a behavioral health professional (e.g., LCSW-C, LCPC, LMSW, LGPC)
• Experience providing crisis intervention, intake assessment, or trauma-informed services in a behavioral health setting
• Experience working within a government, public agency, or community-based behavioral health system
• Supervisory experience leading multi-disciplinary teams

Interview Criteria:

Interview preference criteria will be used pertaining to:

• Experience supervising multidisciplinary behavioral health teams.
• Experience developing policies, clinical protocols, or crisis operational procedures.
• Experience coordinating with public safety agencies or hospitals.
• Experience ensuring compliance with COMAR, CARF, HIPAA, and 42 CFR Part 2.
• Experience contributing to budget planning or contract oversight.

Benefits

Leave Benefits

Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.

Retirement Benefits

All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.

Tuition Assistance & Student Loan Forgiveness

Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.

Free Mass Transit Benefit

County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.

Reduced Child and Health Care Costs

Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.

Employee Wellbeing

We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being.

Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits

IMPORTANT INFORMATION

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.

Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.

This will establish an Eligible List that may be used to fill both current and future vacancies.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.