Admissions Representative

Position Details

Position Information

Working Title Admissions Representative

Brief Position Overview The Admissions Representative serves as a key point of contact for prospective students, providing guidance and support throughout the admissions and enrollment process. This outreach-focused role builds relationships with future students through in-person and virtual engagement, assists with admissions communications and student records, and collaborates with academic and student service departments to promote student success. The position also supports recruitment efforts by planning and participating in on-campus and community events that showcase the college’s programs and services.

Position Number

Department Admissions & New Student Services

Division Student Services

Appointment Type

Contract Term

Semester

If other, specify From date

If other, specify End date

FLSA

Union Affiliation FOCUS-MFPE

FTE 1.0

Benefits Eligible Yes

Compensation

Hourly

Salary Salary range of $ 20 to $ 22 hourly, commensurate with experience, education, and qualifications

Contract Type Classified Hourly

If other, please specify

Recruitment Type External

Position Details

General Statement The Admissions Representative I at Great Falls College MSU is a public-facing, outreach-oriented position responsible for developing relationships with inquiring students, assisting them through the application process, and guiding them through enrollment. As a member of the Admissions team, this position works collaboratively with other admissions staff as well as academic and student service departments. The admissions representative communicates with prospective student audiences through face-to-face and virtual visits, phone, and various written communication, as well as assists front line staff with walk-in traffic, phone calls, scheduling, and student record maintenance. In addition, this position is responsible for promoting academic programs and student services by assisting with and planning on-campus and off-campus events and programs.

Duties and Responsibilities

1. Represent Great Falls College at on-campus and off-campus events and programs including but not limited to college and career fairs, CTSO events, informational meetings, community meetings, group and individual campus visits and other functions.
2. Recruit and cultivate various target populations of prospective students, including traditional-age high school students, graduates, and adult learners. Provide process-related information regarding admissions, enrollment steps, academic programs, and student services to help students make informed decisions.
3. Provide front-line customer service to prospective students, current students, faculty and staff, and the public across phone, electronic, and walk-in channels.
4. Assist with data entry and basic admissions/records processes utilizing Banner and the Customer Relationship Management (CRM) system. Input and track student records, touchpoints, and contact management workflows within the CRM database to support recruitment operations, as well as provide data analytics to support recruitment strategies.
5. Work collaboratively with internal partners (faculty, program chairs, division directors, and student service staff) and external stakeholders (high school counselors, Department of Labor/Job Services, and statewide admissions groups like MPSEOC, PNACAC, and MACRAO).

Required Qualifications – Experience, Education, Knowledge & Skills

1. Associate’s degree or higher combined with relevant professional experience
2. Demonstrated experience in a professional customer service role
3. Demonstrated ability to multi-task, prioritize, and work with frequent interruptions
4. Proficiency with word processing, spreadsheet applications, presentation software, email and basic office machinery
5. Must possess a valid drivers’ license

Preferred Qualifications – Experience, Education, Knowledge & Skills

1. Experience working within a higher education setting, specifically two-year campuses
2. Experience with college admissions or enrollment services
3. Experience with customer relationship management (CRM) software and student information systems (SIS)
4. Experience with digital content creation including developing digital strategy, creating communication plans and events, tracking communication flows, creating instructional videos and monitoring and reporting
5. Experience organizing events, including scheduling, content design, marketing, facilitating groups of people.

The Successful Candidate Will

Special Requirements This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands Position requires active involvement in a busy high-traffic, noisy, customer-service oriented multi-office environment with multi-line phones.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

This position has supervisory duties? No

Posting Detail Information

Announcement Number

STAFF - VA - 2700009P

Number of Vacancies 1

Desired Start Date 01/04/2027

Position End Date (if temporary)

Open Date 11/13/2026

Close Date 11/29/2026

Open until filled

Special Instructions Summary

Quick Link for Internal Postings https://jobs.gfcmsu.edu/postings/2602

Notices Great Falls College Montana State University is committed to providing a working and learning environment free from discrimination. As such, the College does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of race, color, religion, national origin, ethnicity, creed, service in the uniformed services (as defined in state and federal law), veteran status, gender, age, political beliefs, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation or preference. In support of the College’s mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged.

Great Falls College Montana State University makes accommodation for any known disability that may interfere with an applicant’s ability to compete in the hiring process or an employee’s ability to perform the duties of the job. In compliance with the Montana Veteran’s Employment Preference Act, GFC MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference or request accommodation, contact the Human Resources Office, Great Falls College Montana State University, 2100 16th Ave S, Great Falls, MT 59405; 406-268-3701; jobs@gfcmsu.edu.

GFC MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the GFC MSU Website:http://www.gfcmsu.edu/about/policies/400policies.html

Great Falls College MSU is a tobacco-free campus. Smoking and the use of any tobacco products is not permitted on any College property.