Operations Support Specialist

Minimum Education Required

High School Diploma

Compensation

$17.88 - $22.31 / yearly

Hours Per Week

40

Number Of Positions

1

Job Description

About the Job:

Montana State Fund (MSF) is seeking an Operations Support Specialist who plays a critical role in ensuring both operational efficiency and an exceptional customer experience. In this position, you will support the timely and accurate intake of First Reports of Injury (FROI), provide dependable administrative support to the operations team, and serve as a welcoming, professional first point of contact for visitors and callers.

Key responsibilities include:

-Claim Intake & Data Management: Accurately enter FROI information into the Claim Center system, gather missing details from customers, and maintain clear documentation for downstream claim review and investigation.

-Claim Analysis & Routing: Verify policy coverage, apply correct claim coding, determine appropriate claim routing, and follow special handling instructions when required.

-Front Desk Customer Support: Provide professional, friendly first‑point‑of‑contact service; maintain consistent reception coverage; and uphold building security protocols while supporting visitors and callers.

-Operations & Administrative Support: Coordinate travel arrangements, manage purchasing and supply inventory, assist with departmental education and certification tracking, schedule meetings, and support internal and external events.

About You:

To find success and satisfaction in this role, candidates will possess the following traits:

-Enjoys being part of a supportive, customer‑centered team and takes satisfaction in creating organized, reliable processes.

-Approaches information gathering and data entry with accuracy, thoroughness, and curiosity, seeking clarity when details are incomplete or ambiguous.

-Communicates clearly and professionally with policyholders, injured employees, colleagues, and visitors, ensuring interactions are helpful and respectful.

-Stays composed when juggling multiple requests, adapting to shifting priorities while maintaining attention to detail.

-Brings good judgment, discretion, and professionalism to front‑desk responsibilities, customer interactions, and operational processes.

-Is dependable, collaborative, and motivated by helping employees and customers navigate their needs with confidence and ease.

At Montana State Fund, how we do our jobs matters to us as much as what we do. To support our customer-centered workplace, successful candidates are team players who possess:

Customer and growth mindset

Empathy

Accountability

Adaptability

Resiliency

Communication skills

Minimum Qualifications:

Minimum Qualifications

Required:

-High school diploma or GED plus 2 years related experience, OR

-Associate’s degree

Preferred:

-Bachelor’s Degree

About Montana State Fund

Montana State Fund is more than just an insurance company. We are a team of dedicated professionals committed to making a positive impact. Our mission is to partner with employers and their employees to care for those injured on the job and champion a culture of workplace safety for our fellow Montanans.

Six values guide us in our day-to-day work:

Do what’s right

Deliver with heart

Focus on what matters

Succeed together

Find a better way

Take the long view

Job location:

This position requires on-site presence in the Helena, MT office.

Compensation and Benefits:

Starting salary for this non-exempt position begins at $37,200 – $46,400 per year ($17.88 - $22.31/ hour)

Montana State Fund offers excellent benefits, paid time off, and a competitive compensation program, including:

Comprehensive health insurance with dental, vision, life, long-term disability and more, with optional dependent coverage.

Flexible spending accounts for dependent care and medical expenses.

Public employees’ retirement plan tax-deferred contributions with a generous employer match.

Optional 457(b) deferred compensation to further increase retirement savings.

Higher education reimbursement and other training and development programs.

Robust personal leave, paid holidays, and extended leave.

This posting is scheduled to close on November 15, 2026. If a sufficient number of qualified applications are received, this posting may close early. Apply today!

Is this a registered apprenticeship?

False

Place of Work

On-site

Requisition ID

119

Job Type

Full Time