Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
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Residential Manager
SUMMARY
The Residential Manager is responsible for overseeing the day to day operations of the Residences. This includes but is not limited to owner communications, budget management, owner services and the general care of the residences, grounds and all aspects of the property. The function of this position must be in accordance with the management agreement and must fulfill all obligations set forth in the governing HOA documents. This position focuses on delivering flawless service to all owners and their guest by supporting the Residential Liaison team.
ESSENTIAL FUNCTIONS
- Upholds all hotel operational standards that align with the brand business strategy and execution
- Works collaboratively to adhere to work processes and systems in place to support the execution of the residential onsite operation
- Serves as a liaison to Association shared services Directors (ie Housekeeping, engineering, security, human resources and accounting)
- Supports the facilities and all departments working within the building/campus, including physical plant with attention to protection of the investment and plans to increase its value through superior care
- Educates all hotel associates on property about Residences through regular communication and training and supports the Residences recognition program
- Provides input and planning on an ongoing basis to address business needs and maintains operational service standards
- Responsible for the day to day operation of the Owner’s Lounge; forecasting of F&B needs, ordering snacks, and maintaining the overall appearance and delivery of service to owners
- Ensures all privacy and security matters are fulfilled for the homeowner including following protocol for contractors on property and inside the residence.
- Educates owners on services provided (ie basic and ala carte such as preventative maintenance, cleaning services, etc)
- Supports the onboarding of new owners and move-in process
- Executes the quarterly Residences newsletter: At Home
- Manages all onsite outreach related to owner communications and special events
- Develops relationships and recognizes preferences for each owner based on needs and desires of that owner
- Implements the highest standards for all aspects of life safety, loss prevention, unit owner identity, and privacy protection
- Maintains complete knowledge of and complies with all hotel and residence policies and procedures
- Training and support of the Residential Liaison Team
- Maintains complete inventory of: Resident owners’ information, parking and storage spaces, quarterly Association common dues, Owners’ quarterly newsletter, resort features, services, and restaurant food concepts and information as well as other concierge related items
- Services residential owner’s requests; pre-arrival, in-residence needs and assists with reservations at other hotels in the portfolio
- Processes invoices and reviews financial management reports
- Works closely with outside vendors, contractors and Montage engineering during owner renovations or maintenance work and builds trust and relationships to ensure a smooth process
- Assists with executing preventative maintenance plans and ongoing status communications to the residents
- Assists with preparing residences for inspections and closings
- Works on house account billing, RMA billing and ala carte services
- Reviews with Director of Residences the financial reporting and provides input in identifying budget variances and addresses accordingly
- Implements invoice processing, coding and approvals for residential billing
- Helps drive the annual budget process as a key deliverable ready to present to board and to gain approval.
- Key stakeholder relationships include: residential owners, HOA board of directors, development/hotel ownership groups, local government agencies, residential sales/marketing team
QUALIFICATIONS
- College Degree
- Property Management License/Certification preferred
- Previous managerial experience with luxury residential or luxury hotel industry preferred
- Familiarization with rental management programs as it relates to SEC regulations preferred
- Past experience managing a variety of outside vendors such as contractors and interior designers preferred
PHYSICAL REQUIREMENTS
Must be able to sit at a desk for at least 5 hours per day. Walking and standing are required the rest of the working day. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.