Jobs in the United States

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Added 16 mins ago
Project Delivery Manager, Chief of Staff - Director
MUFG Bank, Ltd.
NY
Create executive-ready communications and presentations, translating complex program details into clear, compelling narratives for senior leadership, governance forums, and business…
Added 20 mins ago
Learning & Talent Development Specialist Senior
PNC Bank NA
PA · Dallas, TX · Farmers Branch, TX
Designs, develops and delivers a variety of learning and talent development programs to live audiences both in-person and virtually. May provide stand-up classroom instruction in person…
Added 20 mins ago
Human Resource Business Partner Senior--Customer Care Center
PNC Bank NA
PA · Atlanta, GA · Downers Grove, IL · Birmingham, AL
…the company’s success. As an Human Resource Business Partner Senior within PNC's Human Resource organization, you will be based in Pittsburgh, PA; Cleveland, OH; Downers Grove, IL; Atlanta,…
Added 27 mins ago
Risk and Safety Manager I
OFFICE OF JUVENILE AFFAIRS
United States
The Risk Manager is responsible for overseeing the organization’s comprehensive risk management and safety program, including insurance, safety, workers’ compensation, emergency response,…
Added 28 mins ago
Driver
The Goodman Group and Affiliates
YUMA, AZ
Compliance of all programs with state and federal regulations, including those imposed by the Department of Transportation (DOT).
Added 34 mins ago
Service Management - Analyst, Global Public Sector, Early Talent
Salesforce, Inc.
IN
Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business…
Added 35 mins ago
Global Product Manager - Pediatric Spine Portfolio
SLD Medtronic Sofamor Danek USA
Lafayette, CO · Memphis, TN · San Diego, CA
This highly visible role offers meaningful engagement with key opinion leaders, senior leadership, and strategic growth initiatives within Medtronic’s Cranial and Spine Technologies…
Added 35 mins ago
Senior Product Development Program Manager
MED Medtronic Inc
Brooklyn Center, MN
The Senior Product Development Program Manager leads a diverse set of concurrent energy-component projects for multiple operating units (OUs) as internal customers. The role combines…
Added 35 mins ago
Home Health Medical Social Worker - PRN
Humana
Coeur d'Alene, ID
…service arrangements, legal, information and referral, state/federal financial and medication programs, and…
Added 35 mins ago
DH
Senior Manager, Research Data Operations
Denver Health
Denver, CO
- $109,200 to $174,800 USD / year
The Senior Manager, Research Data Operations provides unified operational leadership over the Research Department's Data Management and Biostatistics functions, ensuring these teams operate…
Added 40 mins ago
CC
Senior Manager, Environmental Sustainability Programs
Carrier Corporation
Remote, United States
- $117,500 to $234,500 USD / year
The Senior Manager, Environmental Sustainability Programs will lead complex cross-functional sustainability initiatives and implementation efforts that support Carrier’s climate strategy,…
Added 43 mins ago
Data, Communications, and Policy Analyst (Remote)
GovCIO
Montpelier, VT
GovCIO is currently hiring for a Data, Communications, and Policy Analyst to support program management, tasking execution, strategic planning, policy review, metrics generation and…
Added 44 mins ago
MC
Part Time Concierge
MSL Community Management LLC
WA
- $17.5 to $18 USD / hour
- Part-time
At MBK Senior Living, we're committed to putting people first – our residents and team members. Exceeding expectations and enriching lives drives our day-to-day. And it's all powered by Yoi…
Added 57 mins ago
Staff Plastics Engineer
Beckman Coulter, Inc.
Chaska, MN
This position reports to the Senior Manager, Plastics Engineering and is part of the Global Hardware Engineering Organization located in Chaska, Minnesota and will be an on-site role.
Added 1 hour ago
Night Operations Department Supervisor
Lowe's Home Centers, LLC
South Burlington, VT
Identifies any associate relations concerns and takes the appropriate action as needed, including elevating concerns to senior management or HR
Added 1 hour ago
Senior Engineering Manager, Autonomy Evaluation Applications
General Motors LLC
Remote, United States
As Senior Manager of Eval Applications, you will lead these four teams through their managers and tech leads, and own the roadmap, execution, and staffing for how we measure driving quality…
Added 1 hour ago
Front End Department Supervisor
Lowe's Home Centers, LLC
Cicero, NY
Identifies any associate relations concerns and takes the appropriate action as needed, including elevating concerns to senior management or HR
Added 1 hour ago
W
Senior manager, lifecycle & audience marketing
WRITER
San Francisco, CA · Chicago, IL · Seattle, WA · New York City, NY · Austin, TX
- $157,000 to $185,000 USD / year
WRITER is looking for a senior lifecycle marketing manager to own how we engage, nurture, and grow our audiences across the customer journey.
Added 1 hour ago
Commissioning Subject Matter Expert – Electrical
IREN
Remote, United States
…input on designs, equipment and commissioning scopes. This is a program-level, senior individual-contributor role that stays with the Director rather than with one project, and it is one of…
Added 1 hour ago
AS
Assistant Vice President for Finance and Controller - Whitman College
Another Source
Walla Walla, WA
- $162,000 to $171,000 USD / year
Partner closely with senior leadership to strengthen processes and financial operations
Added 1 hour ago
Senior Licensing Associate
The University of Central Florida Board of Trustees
Orlando, FL
As part of UCF's Technology Transfer Office, the Senior Licensing Associate position manages the transfer of physical science technologies from university into commercial sectors. Manages…
Added 1 hour ago
NE
Customer Service Associate - Dairy Road
NORTHSTAR ENERGY LLC
Kahului, HI
- $16.5 to $19.5 USD / hour
…can lead to exciting career advancement opportunities like Senior Customer Service Associate and Shift Manager, with rewarding pay increases! Additionally, enjoy the ultimate flexibility of…
Added 1 hour ago
MS
Principal Segment Development Manager
Micron Semiconductor Prds
Folsom, CA · San Jose, CA
- $171,000 to $337,000 USD / year
…family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave.…
Added 1 hour ago
MS
Principal Account Manager, Hyperscaler
Micron Semiconductor Prds
San Jose, CA
- $142,800 to $287,700 USD / year
…family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave.…
Added 1 hour ago
HH
Lead Creative Program Manager
Hinge Health
San Francisco, CA
- $150,000 to $206,800 USD / year
Hinge Health recognizes the importance of brand and creative as a strategic lever. As a Lead Creative Program Manager on the Brand, Creative & Content (BCC) team, you’ll architect and run…

MongoDB

Manager, Customer Success Operations

NY, United States

MongoDB’s base salary range for this role in the U.S. is: $0.01 - $0.01 USD

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Job details

Pay: MongoDB’s base salary range for this role in the U.S. is: $0.01 - $0.01 USD
Posting language: English
Posted: Nov 3, 2026

Original job description

Our CS Operations team, part of our broader Customer Operations team, strives to help our Customer Success organization scale and grow faster. This function will act as a key business partner to the leaders of our Customer Success team. Your responsibilities will range across a variety of strategic initiatives including piloting and scaling up new projects, analyzing data to come up with meaningful business insights, and optimizing processes. We are looking for an experienced professional to help us lead this global team. You will be responsible for learning the ins and outs of MongoDB’s Customer Success function, play a critical role in building relationships with the senior leadership team, and drive forward initiatives that will help us unlock sales revenue. The ideal candidate understands what makes our Customers successful and makes a Field team thrive, has a strong interest in analyzing data to understand the business and drive impact, and thrives in shaping narratives that are conducive to helping our teams grow.

The Opportunity

As a Manager of Customer Success Operations, you will:

Lead a team of analytical and operational business partners that are aligned to the CS organization
Drive the operating rhythm of our business including monthly and quarterly business reviews, forecasting, org deep dives, and ongoing business planning efforts (including contributing to headcount and capacity planning, account and territory assignments, etc.)
Partner with Senior CS and Operations leadership to drive market and segment-specific analyses to uncover insight, influence key decisions, and shape the longer-term vision of the team
Independently run forecasting and business review calls
Derive understanding and insights on emerging trends from our data and present recommendations on how we can drive better outcomes to CS leadership
Influence the data and systems strategy and processes required to scale commercial teams
Become well-versed in our sales KPIs and their implications on performance tracking,compensation and forecasting
Conceptualize and pilot new programs to test the effectiveness of various CS workflows, structures, and decisions
Collaborate with various business units to drive productivity and headcount scenario analyses

Qualifications

Bachelor’s Degree with a quantitative focus (Economics, Finance, Computer Science, Mathematics, etc.)
5+ years of work experience in either CS, Sales, GTM Strategy and/or Operations
1+ years of leadership experience
Comfortable being in a player-coach manager type role
Familiarity with consumption-based software business models
Experience as a business partner to a field organization
Experience with at least one major business intelligence tool (Tableau, Google Data Studio, Looker)

The Ideal Candidate

Thrives in working in a fast-paced working environment
Effective communicator who can break down convoluted technical, financial, or operational concepts into simple business vernacular
Believes that the best way to drive success is by motivating and leveraging their team to deliver results without being hands-off or disconnected from the day to day work
You’re intensely curious. You want to know how things work, and you want to know why, and you’re comfortable getting your hands dirty in data and process to get there
You love analysis and iteration and optimization - you’re never satisfied with how things are, because you can always see ways to make things better.
You are a spreadsheet wizard with the ability to manipulate and analyze data
You can navigate your way around Salesforce with relative ease

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 3273598942

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

MongoDB’s base salary range for this role in the U.S. is: $0.01 - $0.01 USD

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