Jobs in the United States

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Added 1 min ago
TR
Facilities Supervisor - MVP
The Road Home
Sandy, UT
- $20.04 USD / hour
…for tools and equipment. In partnership with the Facilities Manager, the Supervisor helps develop policies and procedures for facility operations and maintenance. This position attends…
Added 1 min ago
Manager, Community and Store Experience
PetSmart
Phoenix, AZ
The Manager, Community and Store Experience is responsible for integrating Customer Experience across the business and enabling successful execution of in-store events, adoption programs,…
Added 1 min ago
YF
Park Store Associate
Yellowstone Forever
YNP, WY
- $16.28 to $18.38 USD / hour
Yellowstone Forever (YF) is the official nonprofit partner of Yellowstone National Park. Our mission is to protect, preserve, and enhance Yellowstone National Park through education and…
Added 1 min ago
Systems Engineering Manager, Requirements & Architecture
Axiom Space
United States
…marketplace. Our mission-driven team is seeking a bold and dynamic Manager, Requirements & Architecture Engineering responsible for leading the department and owning the relevant processes…
Added 1 min ago
Senior Technical Project Manager, Lunar
Vast
Long Beach, CA
Vast is looking for a Senior Technical Project Manager to support our Lunar Program, reporting to the Senior Vice President, Lunar Programs. As a founding program management hire for this…
Added 2 mins ago
Marketing Events Manager
Coloplast A/S
Minneapolis, MN
The Marketing Events Manager serves as an integral part of the marketing team supporting the development and implementation of key marketing event strategy and execution. While partnering…
Added 2 mins ago
Territory Executive | Urology - Pelvic Floor | Boston, MA
Boston Scientific
Boston, MA
Pelvic Floor Territory Manager at Boston Scientific provides minimally invasive treatments for female urinary incontinence and prolapse with our market leading products. Our mission is to…
Added 3 mins ago
Radiation Protection Functional Area Manager
LLNL
Livermore, CA
We have an opening for the Radiation Protection Functional Area Manager (RPFAM). In this role, you will provide day-to-day management and leadership of the organizations, disciplines, and…
Added 3 mins ago
Sales Programs Manager
Wolters Kluwer United States Inc.
Waltham, MA
The Sales Programs Manager will accelerate pipeline growth and seller productivity by designing, launching and scaling strategic sales programs across European markets. Operating at the…
Added 3 mins ago
Director, Digital / Technical Product Manager – Investment Services Company (ISCO) Digital and Design Team
USAA Investment Services Co.
United States
As a dedicated Director, Digital / Technical Product Manager – Investment Services Company (ISCO) Digital and Design Team, you will have accountability for owning and developing the…
Added 3 mins ago
IS
Senior Account Lead & Digital Strategist
Interactive Strategies
Remote, United States
- $90,000 to $120,000 USD / year
…mission-driven organizations making a true impact in the world. You'll partner with some of the largest and most influential nonprofits and associations in the country, organizations…
Added 3 mins ago
WB
Sr Manager, Owned Channels (Email & SMS)
WellBiz Brands, Inc.
Remote, United States
- $85,000 to $90,000 USD / year
Partner with brand directors and Operations on membership journeys so programs are executable at the studio level.
Added 3 mins ago
Senior Manager, ERP & Financial Systems
Apogee Services Inc.
Minneapolis, MN
The Senior Manager, ERP & Financial Systems leads the strategy, delivery, governance, and support of the enterprise ERP and financial application portfolio. In this role, you will focus on…
Added 3 mins ago
SO
Staff & Organizational Development Specialist (SDS II)
State of Kansas
KS
- $56,680 USD / year
…evaluating comprehensive coaching, leadership and staff development programs. Responsibilities include providing direct individual and team coaching, facilitating workshops and team…
Added 3 mins ago
A
Senior Environmental Planner/Project Manager - Energy
AECOM
Orange, CA
- $120,000 to $150,000 USD / year
AECOM has an exciting opportunity for a Senior level Environmental Planner/Project Manager - Energy to join our Environmental Planning and Permitting (EPP) team in Southern California. This…
Added 3 mins ago
A
Senior Environmental Planner/Project Manager - Energy
AECOM
San Diego, CA
- $120,000 to $150,000 USD / year
AECOM has an exciting opportunity for a Senior level Environmental Planner/Project Manager - Energy to join our Environmental Planning and Permitting (EPP) team in Southern California. This…
Added 3 mins ago
A
Senior Environmental Planner/Project Manager - Energy
AECOM
Los Angeles, CA
- $120,000 to $150,000 USD / year
AECOM has an exciting opportunity for a Senior level Environmental Planner/Project Manager - Energy to join our Environmental Planning and Permitting (EPP) team in Southern California. This…
Added 3 mins ago
Logistics Manager, Operations Experience
The Home Depot
Atlanta, GA
…their associates and drive operational excellence. You will partner closely with the field, third-party vendors, THD IT, and internal customers to deliver the best possible solutions for…
Added 3 mins ago
Services Manager Ops Process
The Home Depot
Atlanta, GA
…baseline metrics, and measure post-implementation results. Partner directly with field teams to co-develop practical solutions, structure and lead operational pilots, and scale proven…
Added 3 mins ago
Senior Director, Marketing Intelligence & Measurement
Tinuiti
United States
…high-value recommendations. You’ll serve as the senior analytics partner to client and internal leaders, helping them understand what is happening across channels, why it matters, and what…
Added 4 mins ago
GTM Marketing Manager Google Solution Line
Insight Enterprises, Inc.
AZ
Programmatic Reporting: Track the success of field activations and sales programs, providing detailed proof of performance reporting and activity descriptions to Google to ensure partner…
Added 4 mins ago
UG
Senior Product Analyst - Remote
UnitedHealth Group
Eden Prairie, MN
- $72,800 to $130,000 USD / year
Join a dynamic team supporting the day-to-day operations of Optum’s Hub vendor programs within the Behavioral Health portfolio. In this role, you’ll help drive operational excellence across…
Added 4 mins ago
Sr. Demand Generation Manager
Advisor360°, LLC
Needham, MA · New York, NY
…marketer who sets the strategy and also does the work. You’ll partner with Sales, Product Marketing, RevOps and ABM to reach senior buyers across long, complex sales…
Added 4 mins ago
Assistant Store Manager
Carter's
Rockwall, TX
Added 5 mins ago
Quality Supervisor - 3rd Shift
CONAGRA
Council Bluffs, IA
Reporting to the Quality Manager, you will supervise and provide technical guidance to quality assurance technicians and associates on 3rd shift at our Council Bluffs, Iowa manufacturing…

MongoDB

Manager, Customer Success Operations

NY, United States

MongoDB’s base salary range for this role in the U.S. is: $0.01 - $0.01 USD

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Job details

Pay: MongoDB’s base salary range for this role in the U.S. is: $0.01 - $0.01 USD
Posting language: English
Posted: Nov 3, 2026

Original job description

Our CS Operations team, part of our broader Customer Operations team, strives to help our Customer Success organization scale and grow faster. This function will act as a key business partner to the leaders of our Customer Success team. Your responsibilities will range across a variety of strategic initiatives including piloting and scaling up new projects, analyzing data to come up with meaningful business insights, and optimizing processes. We are looking for an experienced professional to help us lead this global team. You will be responsible for learning the ins and outs of MongoDB’s Customer Success function, play a critical role in building relationships with the senior leadership team, and drive forward initiatives that will help us unlock sales revenue. The ideal candidate understands what makes our Customers successful and makes a Field team thrive, has a strong interest in analyzing data to understand the business and drive impact, and thrives in shaping narratives that are conducive to helping our teams grow.

The Opportunity

As a Manager of Customer Success Operations, you will:

Lead a team of analytical and operational business partners that are aligned to the CS organization
Drive the operating rhythm of our business including monthly and quarterly business reviews, forecasting, org deep dives, and ongoing business planning efforts (including contributing to headcount and capacity planning, account and territory assignments, etc.)
Partner with Senior CS and Operations leadership to drive market and segment-specific analyses to uncover insight, influence key decisions, and shape the longer-term vision of the team
Independently run forecasting and business review calls
Derive understanding and insights on emerging trends from our data and present recommendations on how we can drive better outcomes to CS leadership
Influence the data and systems strategy and processes required to scale commercial teams
Become well-versed in our sales KPIs and their implications on performance tracking,compensation and forecasting
Conceptualize and pilot new programs to test the effectiveness of various CS workflows, structures, and decisions
Collaborate with various business units to drive productivity and headcount scenario analyses

Qualifications

Bachelor’s Degree with a quantitative focus (Economics, Finance, Computer Science, Mathematics, etc.)
5+ years of work experience in either CS, Sales, GTM Strategy and/or Operations
1+ years of leadership experience
Comfortable being in a player-coach manager type role
Familiarity with consumption-based software business models
Experience as a business partner to a field organization
Experience with at least one major business intelligence tool (Tableau, Google Data Studio, Looker)

The Ideal Candidate

Thrives in working in a fast-paced working environment
Effective communicator who can break down convoluted technical, financial, or operational concepts into simple business vernacular
Believes that the best way to drive success is by motivating and leveraging their team to deliver results without being hands-off or disconnected from the day to day work
You’re intensely curious. You want to know how things work, and you want to know why, and you’re comfortable getting your hands dirty in data and process to get there
You love analysis and iteration and optimization - you’re never satisfied with how things are, because you can always see ways to make things better.
You are a spreadsheet wizard with the ability to manipulate and analyze data
You can navigate your way around Salesforce with relative ease

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 3273598942

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

MongoDB’s base salary range for this role in the U.S. is: $0.01 - $0.01 USD

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