Jobs in the United States

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Maintenance Technician
Zinpro
North Branch, MN
- $29 to $44 USD / hour
Assists Maintenance Supervisor in the project planning and installation of equipment/systems using the plant CMMS and communicates with production employees and management regarding…
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Partner Intake Form (PIF)/Supplier Development Fund (SDF) Manager- Remote opportunity
Serco
Jefferson City, MO
+ Experience supporting the development of project or investment portfolios, including project planning, prioritization, governance, schedules, risk management, and execution oversight.
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Senior Project Manager, Commercial Transformation
Vertex Pharmaceuticals Inc (US)
Boston, MA
Hybrid: work remotely up to two days per week; or select · On-Site: work five days per week on-site with ad hoc flexibility
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Director, Commercial Transformation
Vertex Pharmaceuticals Inc (US)
Boston, MA
Hybrid: work remotely up to two days per week; or select · On-Site: work five days per week on-site with ad hoc flexibility
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Associate Director, GMP QA - Analytical Biologics
Vertex Pharmaceuticals Inc (US)
Boston, MA
Prior experience in inspection support roles/Knowledge of audit process/Project Management
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Senior Master Data Anlyst
Galderma Laboratories, LP
United States
The Senior Master Data Analyst will lead the establishment, execution, and continuous improvement of regional master data governance frameworks for product and customer data across the U.S.…
Added 1 min ago
Sr. Manager, People Experience
Fortra, LLC
Remote, United States
Strong program and project management skills with the ability to lead multiple priorities and complex initiatives.
Added 1 min ago
Project Manager - Implementations
PROTRANS INTERNATIONAL LLC
Duncan, SC
Lead customer launches and applicable Change Management initiatives through the full project lifecycle by driving cross-functional execution, managing project governance, mitigating risks,…
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Residential Remodeling Carpenter
Pat Scales Remodeling
Delaware, OH
- $30 to $40 USD / hour
Work alongside Lead Carpenters, Project Managers, and trade partners to keep projects moving.
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Lead Carpenter – Residential Remodeling
Pat Scales Remodeling
Delaware, OH
- $30 to $40 USD / hour
You don't need to have held the title of Lead Carpenter. If you're an experienced carpenter who naturally takes initiative, helps others succeed, and knows how to keep a project moving, we…
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Sr Analyst- Business Intelligence
Ally Bank
Lewisville, TX
Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager
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Clinical Research Coordinator II - Radiology Clinical Research Core
The Children's Hospital of Philadelphia
United States
- $58,300 to $72,900 USD / year
Program Manager, the Clinical Research Coordinator will oversee a portfolio of NIH and privately funded prospective studies within the Radiology Clinical Research Core. Responsibilities…
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Commercial HVAC Service Manager
ENFRA LLC
Louisville, KY
Conduct project kick-off meetings to coordinate small jobs with Management.
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Senior Accountant - Operating Assets
Geronimo Power, LLC
Bloomington, MN
Geronimo Power is seeking a Senior Accountant - Operating Assets to lead accounting and financial reporting activities for the company's operating renewable energy assets. This role owns…
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Procurement Category Manager - BESS/Inverters
Geronimo Power, LLC
Bloomington, MN
The Procurement Category Manager leads category strategy, strategic sourcing, and commercial supplier management for battery energy storage systems (BESS) and inverter equipment across…
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General Manager II - Store 7818 - Santa Rosa Beach, FL
Advance Auto Parts
Santa Rosa Beach, FL
Must have a valid driver's license
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Principal Engineer - Design
Microchip - USA
Hauppauge, NY
Must have a strong background in technical disciplines relating to ASIC design with emphasis on several of the following:
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Grant Project Manager RHTP
Lakewood Health Center
BAUDETTE, MN
To be successful in this role, you will lead/manage projects timely, clearly and concisely. Develop and maintain a detailed project plan, including timelines, milestones, budgets, and…
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The Conservation & Sustainability Ambassador
Texas A&M Agrilife Research
Lubbock, TX
The Program Coordinator I will, under general supervision, recruit participants for the project by promotion at field days, Texas A&M AgriLife Extension meetings, and other stakeholder…
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Safety Manager
INSIGHT ENVIRONMENTAL
Mandan, ND
- $60,000 to $80,000 USD / year
…and overseeing key aspects of Insight Environmental's Safety program. This role requires a proactive, self-motivated individual with the ability to lead safety initiatives and collaborate…
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Safety Manager
INSIGHT ENVIRONMENTAL
Rosemount, MN
- $60,000 to $80,000 USD / year
…and overseeing key aspects of Insight Environmental's Safety program. This role requires a proactive, self-motivated individual with the ability to lead safety initiatives and collaborate…
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Safety Manager
INSIGHT ENVIRONMENTAL
Spring, TX
- $60,000 to $80,000 USD / year
…and overseeing key aspects of Insight Environmental's Safety program. This role requires a proactive, self-motivated individual with the ability to lead safety initiatives and collaborate…
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Senior Business Analyst
Global Data Consultants
Harrisburg, PA
…Transportation (PennDOT) Driver and Vehicle Services (DVS) program. This position will work closely with business stakeholders, development teams, project management, and vendors to support…
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Senior/Principal Forward Deployed Engineer, AI Products
Workday, Inc.
CA · GA · CO
Partner closely with your product's program manager and the Workday Services lead on each customer project
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Assistant Professor of Teaching
WorkforUM
Memphis, TN
Program: Help develop the Engineering Management Systems Engineering concentration and the MS degree program in Industrial and Systems Engineering

MongoDB

IT Support Lead

NY, United States

$70,000 - $138,000 USD

Apply on mongodb.com About employer

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Job details

Pay: $70,000 - $138,000 USD
Posting language: English
Posted: Nov 10, 2026

Original job description

What You'll Do

Strategic IT leadership & stakeholder alignment. Partner with business leaders, Executive Assistants (EAs), Workplace/Facilities, and Audio/Visual (AV) teams to translate organizational needs into seamless IT solutions. Manage regional IT budgets, optimize cloud costs (FinOps), negotiate vendor contracts, and drive multi-site hybrid work
People leadership & operational rigor. Hire, mentor, and direct a hybrid team of ~15-20 L2/L3 IT support leads and specialists across multiple Americas offices (NYC HQ, Austin, SF, Palo Alto). Establish systems of record and operational workflows using Jira and the ITSM ticketing system to streamline ticketing, project tracking, and lifecycle management. Requires up to 5-10% travel and availability for after-hours escalation management during major operational incidents or critical office deployments
Incident management & service standards. Serve as the primary escalation point for major operational outages. Enforce quantifiable KPIs, including Customer Satisfaction (CSAT), Mean Time to Resolution (MTTR), and First Time Fix Rate (FTTR), through trend analysis and Root Cause Analysis (RCA).
Practical automation & operational reporting. Integrate standard workflow automation tools and practical AI capabilities into daily IT service delivery. Use ticketing data and operational metrics to make data-driven decisions on capacity planning, service scaling, and office tech deployments
Baseline risk management & asset governance. Ensure corporate infrastructure adheres to baseline compliance, hardware lifecycle standards, and access management best practices, delivering secure and productive environments for all employees

What We're Looking For

6+ years in corporate IT support, networking, or infrastructure operations, with 2+ years leading distributed, multi-site teams (~10-20 direct reports and team members) across Americas headquarters and regional locations
Proven ability to partner directly with Executive Assistants, Workplace/Facilities, AV engineers, and senior executives to support high-priority events, office deployments, and daily operations
Demonstrated success coaching and mentoring L2/L3 support personnel across both local HQ and remote/hybrid team settings
Calm, empathetic, and decisive leadership during major network/system outages and high-pressure event execution
Hands-on experience with enterprise ticketing and task systems (Jira, Zendesk), wireless/switching infrastructure (Meraki, Aruba), and managing cloud identity and SaaS tool environments
Strong track record of using support metrics, CSAT surveys, MTTR/FTTR targets, and SLA tracking to raise support quality
Experience implementing practical automation and system integration that reduces repetitive work for the team and improves ticketing efficiency

Things We Love (Preferred Qualifications)

Previous experience managing infrastructure in enterprise SaaS, developer tools, or cloud database companies
Familiarity with End-User IT technologies (GAM/IAM tooling/MDM) or Agile/Project Management practices
Strong learning agility and a passion for continuous education in emerging tech (AI, IoT, edge computing)
Proven track record in IT vendor management and driving hands-on operational improvements

First 6-12 Month Outcomes

Regional Service Reliability: Standardize L2/L3 support workflows across NYC HQ, Austin, SF, and Palo Alto to achieve a >95% CSAT and reduce Mean Time to Resolution (MTTR) by 20%
Practical Automation: Identify and automate top repetitive manual onboarding and ticketing tasks, eliminating manual overhead for support specialists
Team Leadership & SLA Tracking: Establish clear operational KPIs, coaching direct reports to maintain seamless cross-functional alignment with Executive Assistants and Workplace teams

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 4273612973

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

MongoDB’s base salary range for this role in the U.S. is:

$70,000 - $138,000 USD

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Jobs in the United States