Jobs in the United States

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Team Leader, Sales
Euromarket Designs, Inc.
United States
Experience with Microsoft Office, Google applications, computer systems and tablet devices
Added just now
MODEL BASED SYSTEM ENGINEER LEAD
Quantum Research International Inc
HUNTSVILLE, AL
…Test; 7) Program Management; and (8) Audio/Visual Technology Applications. Quantum's Corporate Office is located in Huntsville, AL, but Quantum actively hires for positions nationwide and…
Added 1 min ago
AC
Library Assistant
Anoka County
Ham Lake, MN
- $20.19 to $26.25 USD / hour
…is optional and cannot be used in place of this application. Applications must be received by the closing deadline of 11:59pm on 11/19/2026 in order to be…
Added 1 min ago
Software Developer, Service Now, FT, Days
Prisma Health
Greenville, SC
Ability to code applications using one or more of the coding tools assigned in the developer's toolkit.
Added 1 min ago
NR
Administrative Assistant - EI/ECSE Site Based - Beaverton Early Childhood Center
Northwest Regional ESD
Hillsboro, OR
- $22.92 to $27.38 USD / hour
4. Proficient in the use of computer and internet-based applications, including but not limited to email, internet software, Google Suite, and word processing (MS Word)
Added 2 mins ago
SP
Service Technician
Suburban Propane
Glen Park, NY
- $25.4 to $31.7 USD / hour
Added 2 mins ago
SP
Customer Relations Specialist
Suburban Propane
Glen Park, NY
- $16.8 to $21 USD / hour
Added 2 mins ago
Dean of University Libraries
University of North Carolina at Greensboro
NC
To apply, please visit HERE to submit a cover letter and CV/resume. Confidential review of applications will begin immediately, and the position remains open until filled.
Added 2 mins ago
VO
Lead Instructor - Canoe/Backpack, Homeplace
Voyageur Outward Bound School
Ely, MN
- $95 to $170 USD / day
Instructors must have extensive prior knowledge of educational, technical, and interpersonal
Added 3 mins ago
Sales Representative - Toledo, OH - Neurosurgical
Stryker
Toledo, OH
Educate surgeons, nurses, and healthcare professionals on product applications, clinical data, and economic value.
Added 3 mins ago
Sales Representative - Knoxville, TN - Interventional Spine (Pain Portfolio)
Stryker
Knoxville, TN
…evaluate technologies designed for spine and pain management applications. This is an opportunity to combine consultative selling, clinical support, and territory management in a fast-paced…
Added 3 mins ago
Sales Representative - Central PA - Neurosurgical
Stryker
Danville, PA · Scranton, PA · Wilkes-Barre, PA
Educate surgeons, nurses, and healthcare professionals on product applications, clinical data, and economic value.
Added 3 mins ago
Sales Representative - Atlanta, GA - Interventional Spine (Pain Portfolio)
Stryker
Atlanta, GA
…evaluate technologies designed for spine and pain management applications. This is an opportunity to combine consultative selling, clinical support, and territory management in a fast-paced…
Added 3 mins ago
Sales Representative - Central PA - Interventional Spine Pain Portfolio
Stryker
Harrisburg, PA · Lancaster, PA · York, PA
…evaluate technologies designed for spine and pain management applications. This is an opportunity to combine consultative selling, clinical support, and territory management in a fast-paced…
Added 3 mins ago
Software Development Engineer - iOS for Keyboard
Apple
Cupertino, CA
Apple accepts applications to this posting on an ongoing basis.
Added 3 mins ago
Product Engineer II, Kids Footwear
Nike
Beaverton, OR
Fundamental Knowledge of materials, materials properties, test methods, and applications with clear understanding how they work together within our product creation process as a system…
Added 3 mins ago
Associate Director, Clinical Development
Revance
Remote, United States
…and regulatory submissions to support expanded therapeutic applications. Responsibilities also include developing clinical and scientific content for publications and presentations,…
Added 3 mins ago
Martech Developer - Manager
PWC US
FL-Tampa, FL · NC-Raleigh, NC · NC-Charlotte, NC · IL-Chicago, IL · OH-Cincinnati, OH · OH-Cleveland, OH · SC-Columbia, SC · OH-Columbus, OH · TX-Dallas, TX · VA-Richmond, VA · NY-Rochester, NY · IL-Rosemont, IL · CA-Sacramento, CA · MA-Boston, MA · MO-St. Louis, MO · UT-Salt Lake City, UT · TX-San Antonio, TX · CA-San Diego, CA · CA-San Francisco, CA · WA-Seattle, WA · NY-Albany, NY · CT-Stamford, CT · GA-Atlanta, GA · OH-Toledo, OH · TX-Austin, TX · OK-Tulsa, OK · DC-Washington, DC · CO-Denver, CO · IA-Des Moines, IA · FL-Boca Raton, FL · MI-Detroit, MI · NY-Buffalo, NY · NJ-Florham Park, NJ · TX-Fort Worth, TX · NC-Greensboro, NC · CT-Hartford, CT · TX-Houston, TX · MI-Grand Rapids, MI · IN-Indianapolis, IN · CA-Irvine, CA · FL-Jacksonville, FL · MO-Kansas City, MO · NV-Las Vegas, NV · AR-Little Rock, AR · CA-Los Angeles, CA · KY-Louisville, KY · AL-Birmingham, AL · AR-Fayetteville, AR · NY-Melville, NY · FL-Miami, FL · WI-Milwaukee, WI · MN-Minneapolis, MN · VT-Montpelier, VT · TN-Nashville, TN · LA-New Orleans, LA · NY-New York, NY · OK-Oklahoma City, OK · FL-Orlando, FL · PA-Philadelphia, PA · AZ-Phoenix, AZ · PA-Pittsburgh, PA · OR-Portland, OR
What You Must Have
Added 4 mins ago
Care Coach
Humana
Remote, United States
Workstyle: Field Position, Must Reside in Indiana (member facing position)
Added 4 mins ago
Field Service Coordinator
Humana
Remote, United States
Must have a separate room with a locked door that can be used as a home office to ensure continuous privacy while you work
Added 4 mins ago
Field Service Coordinator
Humana
Remote, United States
Must have a separate room with a locked door that can be used as a home office to ensure continuous privacy while you work
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Engineer II-Validation
Microchip - USA
TX
Collaborate with Design Engineering, Product Engineering, and Applications Engineering teams to validate new silicon products.
Added 5 mins ago
Associate, Program Management
Royal Caribbean Cruises Ltd
Miami, FL
Added 5 mins ago
TA
Postdoctoral Research Associate
Texas A&M Agrilife Research
College Station, TX
- $55,000 USD / year
Experience with advanced modeling techniques (hierarchical linear modeling, structural equation modeling, or machine learning applications in social sciences).
Added 5 mins ago
Instructor, HVAC (Specially Funded)
Des Moines Area Community College 2
Ankeny Campus, IA
…employment history, and supplemental questions). Incomplete applications and or “See Resume” will not be…

MongoDB

IT Support Lead

NY, United States

$70,000 - $138,000 USD

Apply on mongodb.com About employer

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Job details

Pay: $70,000 - $138,000 USD
Posting language: English
Posted: Nov 10, 2026

Original job description

What You'll Do

Strategic IT leadership & stakeholder alignment. Partner with business leaders, Executive Assistants (EAs), Workplace/Facilities, and Audio/Visual (AV) teams to translate organizational needs into seamless IT solutions. Manage regional IT budgets, optimize cloud costs (FinOps), negotiate vendor contracts, and drive multi-site hybrid work
People leadership & operational rigor. Hire, mentor, and direct a hybrid team of ~15-20 L2/L3 IT support leads and specialists across multiple Americas offices (NYC HQ, Austin, SF, Palo Alto). Establish systems of record and operational workflows using Jira and the ITSM ticketing system to streamline ticketing, project tracking, and lifecycle management. Requires up to 5-10% travel and availability for after-hours escalation management during major operational incidents or critical office deployments
Incident management & service standards. Serve as the primary escalation point for major operational outages. Enforce quantifiable KPIs, including Customer Satisfaction (CSAT), Mean Time to Resolution (MTTR), and First Time Fix Rate (FTTR), through trend analysis and Root Cause Analysis (RCA).
Practical automation & operational reporting. Integrate standard workflow automation tools and practical AI capabilities into daily IT service delivery. Use ticketing data and operational metrics to make data-driven decisions on capacity planning, service scaling, and office tech deployments
Baseline risk management & asset governance. Ensure corporate infrastructure adheres to baseline compliance, hardware lifecycle standards, and access management best practices, delivering secure and productive environments for all employees

What We're Looking For

6+ years in corporate IT support, networking, or infrastructure operations, with 2+ years leading distributed, multi-site teams (~10-20 direct reports and team members) across Americas headquarters and regional locations
Proven ability to partner directly with Executive Assistants, Workplace/Facilities, AV engineers, and senior executives to support high-priority events, office deployments, and daily operations
Demonstrated success coaching and mentoring L2/L3 support personnel across both local HQ and remote/hybrid team settings
Calm, empathetic, and decisive leadership during major network/system outages and high-pressure event execution
Hands-on experience with enterprise ticketing and task systems (Jira, Zendesk), wireless/switching infrastructure (Meraki, Aruba), and managing cloud identity and SaaS tool environments
Strong track record of using support metrics, CSAT surveys, MTTR/FTTR targets, and SLA tracking to raise support quality
Experience implementing practical automation and system integration that reduces repetitive work for the team and improves ticketing efficiency

Things We Love (Preferred Qualifications)

Previous experience managing infrastructure in enterprise SaaS, developer tools, or cloud database companies
Familiarity with End-User IT technologies (GAM/IAM tooling/MDM) or Agile/Project Management practices
Strong learning agility and a passion for continuous education in emerging tech (AI, IoT, edge computing)
Proven track record in IT vendor management and driving hands-on operational improvements

First 6-12 Month Outcomes

Regional Service Reliability: Standardize L2/L3 support workflows across NYC HQ, Austin, SF, and Palo Alto to achieve a >95% CSAT and reduce Mean Time to Resolution (MTTR) by 20%
Practical Automation: Identify and automate top repetitive manual onboarding and ticketing tasks, eliminating manual overhead for support specialists
Team Leadership & SLA Tracking: Establish clear operational KPIs, coaching direct reports to maintain seamless cross-functional alignment with Executive Assistants and Workplace teams

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 4273612973

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

MongoDB’s base salary range for this role in the U.S. is:

$70,000 - $138,000 USD

Apply on mongodb.com About employer

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Jobs in the United States