Jobs in the United States

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Added 2 mins ago
Manager, AI Runtime Security
The Vanguard Group, Inc.
Detroit, MI
…and product security capabilities across multiple systems, applications, or product families throughout the product…
Added 3 mins ago
Sr Network Test Engineer
Lumen Technologies
DENVER, CO
Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure,…
Added 3 mins ago
Vice President – Full Java Stack Engineer
ewminds consulting Services
Pittsburgh, PA
…developing, and maintaining scalable, resilient cloud-native…
Added 3 mins ago
Product Design Lead
ewminds consulting Services
New York, NY
Willingness to work onsite four days per week in New York, NY, or Pittsburgh, PA
Added 3 mins ago
Senior Pre-Sales Infrastructure/Network Design Engineer
ewminds consulting Services
New York, NY
Willingness to work onsite four days per week in New York, NY, or Pittsburgh, PA
Added 3 mins ago
Senior Infrastructure Solutions Engineering (AI & Automation)
ewminds consulting Services
Frazer Township, PA
Drive API-first architecture, integration standards, and governance across internal platforms and enterprise applications.
Added 3 mins ago
Lead Java Full Stack Developer
Inabia Software & Consulting Inc.
Lansing, MI
We are looking for an experienced Senior Java Full Stack Technical Lead Developer to lead the design, development, and implementation of enterprise applications. The candidate should have…
Added 3 mins ago
I
Data Engineer
IDEXX
Portland, ME
- From $130,000 USD / year
You'll build lightweight internal data applications and tools in Streamlit for analysts and business stakeholders.
Added 4 mins ago
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Analyst, FP&A
BWXT
Lynchburg, VA
- $70,000 to $103,000 USD / year
…North America and microreactors for various defense and space applications. For more information, visit www.bwxt.com. Follow us on LinkedIn, X, Facebook and…
Added 4 mins ago
Principal Solution Architect, Platform Engineering
FIS Management Services LLC
United States
…Management, Front End, Site Reliability Engineering (SRE), Developer Experience & Quality, and Customer Identity & Access…
Added 4 mins ago
Commercial Account Executive
Commvault
NY
The candidate must have a history of success in selling complex software platforms (vs · **Must live in the New York Metro area to be considered for this position**
Added 5 mins ago
Solution Sales Specialist - Bluebeam
Graitec
Atlanta, GA · Denver, CO
Added 5 mins ago
Sales Rep III
Forum Energy Technologies
Odessa, TX
As part of our hiring process, we may use technology, including AI-enabled tools, to help review and assess applications based on job-related criteria. All hiring decisions are made by our…
Added 6 mins ago
Principal EDT Enterprise Architect (Remote)
Stryker
Remote, United States
Develop and maintain end-to-end current-state and target-state architecture designs, including applications, platforms, data flows, integrations, dependencies, and technology roadmaps.
Added 6 mins ago
Senior Machine Learning Engineer: Creator Tools & Automation
Roblox
San Mateo, CA
…and platforms that empower Roblox to support and scale its developer community. Partnering closely with Creator Relations teams, you will develop agentic systems, data pipelines, and…
Added 7 mins ago
Martech Developer - Manager
PWC US
FL-Tampa, FL · NC-Raleigh, NC · NC-Charlotte, NC · IL-Chicago, IL · OH-Cincinnati, OH · OH-Cleveland, OH · SC-Columbia, SC · OH-Columbus, OH · TX-Dallas, TX · VA-Richmond, VA · NY-Rochester, NY · IL-Rosemont, IL · CA-Sacramento, CA · MA-Boston, MA · MO-St. Louis, MO · UT-Salt Lake City, UT · TX-San Antonio, TX · CA-San Diego, CA · CA-San Francisco, CA · WA-Seattle, WA · NY-Albany, NY · CT-Stamford, CT · GA-Atlanta, GA · OH-Toledo, OH · TX-Austin, TX · OK-Tulsa, OK · DC-Washington, DC · CO-Denver, CO · IA-Des Moines, IA · FL-Boca Raton, FL · MI-Detroit, MI · NY-Buffalo, NY · NJ-Florham Park, NJ · TX-Fort Worth, TX · NC-Greensboro, NC · CT-Hartford, CT · TX-Houston, TX · MI-Grand Rapids, MI · IN-Indianapolis, IN · CA-Irvine, CA · FL-Jacksonville, FL · MO-Kansas City, MO · NV-Las Vegas, NV · AR-Little Rock, AR · CA-Los Angeles, CA · KY-Louisville, KY · AL-Birmingham, AL · AR-Fayetteville, AR · NY-Melville, NY · FL-Miami, FL · WI-Milwaukee, WI · MN-Minneapolis, MN · VT-Montpelier, VT · TN-Nashville, TN · LA-New Orleans, LA · NY-New York, NY · OK-Oklahoma City, OK · FL-Orlando, FL · PA-Philadelphia, PA · AZ-Phoenix, AZ · PA-Pittsburgh, PA · OR-Portland, OR
What You Must Have
Added 8 mins ago
TA
Postdoctoral Research Associate
Texas A&M Agrilife Research
College Station, TX
- $55,000 USD / year
Experience with advanced modeling techniques (hierarchical linear modeling, structural equation modeling, or machine learning applications in social sciences).
Added 9 mins ago
Enterprise Modernization Manager (IT Manager 1)
State of Ohio
United States
Must provide own transportation or, in order to operate a state vehicle, you must have a valid drivers license
Added 9 mins ago
Software Engineer, Golang
RVO Health
Remote, United States
2+ years experience in software development, with a focus on large-scale applications.
Added 9 mins ago
Spray Dryer Operator
Micronutrients, USA LLC
Indianapolis, IN
Hours Available: C Shift Weekend Day Shift, 6:00 AM to 6:00 PM; Week 1 Mon/Tue/Wed, Week 2 Mon/Tue/Wed/Thurs · Ability to work a rotating night shift schedule
Added 10 mins ago
Senior Principal Software Engineer, Core Infrastructure
Oracle
Nashville, TN
Added 10 mins ago
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Mechanical Engineer
Actalent
Baltimore, MD
- $60 to $80 USD / hour
Knowledge of coding, particularly using key sharp for breadboard applications.
Added 10 mins ago
A
Hardware Design Engineer
Actalent
Annapolis Junction, MD
- $150,000 to $215,000 USD / year
Added 10 mins ago
A
Production & Operations Manager
Actalent
Columbia, MD
- $120,000 to $140,000 USD / year
including sourcing, screening, and evaluating candidates. AI helps assess applications
Added 10 mins ago
A
Environmental Project Manager
Actalent
Pensacola, FL
- $75,000 to $95,000 USD / year
including sourcing, screening, and evaluating candidates. AI helps assess applications

MongoDB

IT Support Lead

NY, United States

$70,000 - $138,000 USD

Apply on mongodb.com About employer

Applications open in a new tab.

Job details

Pay: $70,000 - $138,000 USD
Posting language: English
Posted: Nov 10, 2026

Original job description

What You'll Do

Strategic IT leadership & stakeholder alignment. Partner with business leaders, Executive Assistants (EAs), Workplace/Facilities, and Audio/Visual (AV) teams to translate organizational needs into seamless IT solutions. Manage regional IT budgets, optimize cloud costs (FinOps), negotiate vendor contracts, and drive multi-site hybrid work
People leadership & operational rigor. Hire, mentor, and direct a hybrid team of ~15-20 L2/L3 IT support leads and specialists across multiple Americas offices (NYC HQ, Austin, SF, Palo Alto). Establish systems of record and operational workflows using Jira and the ITSM ticketing system to streamline ticketing, project tracking, and lifecycle management. Requires up to 5-10% travel and availability for after-hours escalation management during major operational incidents or critical office deployments
Incident management & service standards. Serve as the primary escalation point for major operational outages. Enforce quantifiable KPIs, including Customer Satisfaction (CSAT), Mean Time to Resolution (MTTR), and First Time Fix Rate (FTTR), through trend analysis and Root Cause Analysis (RCA).
Practical automation & operational reporting. Integrate standard workflow automation tools and practical AI capabilities into daily IT service delivery. Use ticketing data and operational metrics to make data-driven decisions on capacity planning, service scaling, and office tech deployments
Baseline risk management & asset governance. Ensure corporate infrastructure adheres to baseline compliance, hardware lifecycle standards, and access management best practices, delivering secure and productive environments for all employees

What We're Looking For

6+ years in corporate IT support, networking, or infrastructure operations, with 2+ years leading distributed, multi-site teams (~10-20 direct reports and team members) across Americas headquarters and regional locations
Proven ability to partner directly with Executive Assistants, Workplace/Facilities, AV engineers, and senior executives to support high-priority events, office deployments, and daily operations
Demonstrated success coaching and mentoring L2/L3 support personnel across both local HQ and remote/hybrid team settings
Calm, empathetic, and decisive leadership during major network/system outages and high-pressure event execution
Hands-on experience with enterprise ticketing and task systems (Jira, Zendesk), wireless/switching infrastructure (Meraki, Aruba), and managing cloud identity and SaaS tool environments
Strong track record of using support metrics, CSAT surveys, MTTR/FTTR targets, and SLA tracking to raise support quality
Experience implementing practical automation and system integration that reduces repetitive work for the team and improves ticketing efficiency

Things We Love (Preferred Qualifications)

Previous experience managing infrastructure in enterprise SaaS, developer tools, or cloud database companies
Familiarity with End-User IT technologies (GAM/IAM tooling/MDM) or Agile/Project Management practices
Strong learning agility and a passion for continuous education in emerging tech (AI, IoT, edge computing)
Proven track record in IT vendor management and driving hands-on operational improvements

First 6-12 Month Outcomes

Regional Service Reliability: Standardize L2/L3 support workflows across NYC HQ, Austin, SF, and Palo Alto to achieve a >95% CSAT and reduce Mean Time to Resolution (MTTR) by 20%
Practical Automation: Identify and automate top repetitive manual onboarding and ticketing tasks, eliminating manual overhead for support specialists
Team Leadership & SLA Tracking: Establish clear operational KPIs, coaching direct reports to maintain seamless cross-functional alignment with Executive Assistants and Workplace teams

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 4273612973

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

MongoDB’s base salary range for this role in the U.S. is:

$70,000 - $138,000 USD

Apply on mongodb.com About employer

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Jobs in the United States