Jobs in the United States

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Database Engineer
Redwood Trust Inc
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We are seeking a Database Engineer to join our Core Data Services team. Reporting to the SVP, Application Development Manager, you will support, maintain, and improve the SQL Server…
Added 2 mins ago
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Applications Engineer
PACIFIC AEROSPACE & ELECTRONICS
Wenatchee, WA
- $85,000 to $100,000 USD / year
Pacific Aerospace & Electronics (PacAero) is seeking an Applications Engineer to join our team. A successful candidate is committed to pushing the boundaries of technology, performance, and…
Added 2 mins ago
Engineer I, Powertrain
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Vehicle Structures Engineer II (Soft Goods)
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Vehicle Fluids Hardware Development Engineer I
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A provisional appointee must participate and be successful in a Civil Service Examination process for this classification and be selected through an open competitive process in order to be…
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Senior Plant Materials Application Engineer
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You will apply materials, coatings, and process expertise to prove that new concepts work and can be put into production. Using test and analysis, you will show whether a concept performs…
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Manufacturing Engineer Turbine Assembly
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The Manufacturing Engineer will be focused on the Turbine Assembly areas to establish internal processes that safely ensures the production of high-quality products that meet compliance and…
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Senior Mechanical Engineer - System Design
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A Senior Engineer in the Mechanical Systems Design, Manufacturing and Inspection Laboratory, GE Vernova Advanced Research Center, will work on the design, development and implementation of…
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Lead Generator Project Engineer-1
GE Gas Turbines (Greenville) L.L.C.
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The Lead Generator Project Engineer provides technical project management, technical direction, and drives coordination of engineering activities and critical issue resolution for…
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Lead Generator Project Engineer-2
GE Gas Turbines (Greenville) L.L.C.
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The Lead Generator Project Engineer provides technical project management, technical direction, and drives coordination of engineering activities and critical issue resolution for…
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Lead I&C System Engineer
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United States
The I&C (Instrumentation & Controls) System Engineer works within the I&C Engineering team of the GE Hitachi (GEH) Engineering organization. The I&C team is responsible for designing and…
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HQ Global Process Engineering Authority - Integrated Automation & Digital Manufacturing Architecture
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The HQ Global Process Engineering Authority (GPEA) for Integrated Automation & Digital Manufacturing Architecture is the enterprise-wide architect for GE Vernova’s automation and digital…
Added 6 mins ago
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Software Engineer, Fintech Platform
Rippling
San Francisco, CA
- $135,000 to $225,000 USD / year
As a Senior Backend Engineer, you will join the Fintech Platform organization and be matched to a team based on your experience and business needs. Teams own foundational capabilities such…
Added 6 mins ago
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Software Engineer, Financial AI Product
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- $135,000 to $225,000 USD / year
As a Senior Software Engineer on this team, you will help define how AI becomes a core part of financial product and infrastructure at Rippling.
Added 7 mins ago
Manufacturing Engineer II
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Mainframe Reliability Engineer 2
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Added 8 mins ago
Software Engineer II
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Added 8 mins ago
Software Engineer II
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1-3 years of Software Engineering experience, including internships, co-op programs, academic projects, or professional experience.
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Materials Engineer, Metals (Starship)
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Monarch Money

IT Support Engineer

Remote, United States

$118,000 to $139,000 USD / year

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Job details

Pay: $118,000 to $139,000 USD / year
Experience: 2+ years of experience in IT support, help desk, or IT operations
Posting language: English
Posted: Nov 10, 2026

Original job description

ABOUT US:

Monarch is a powerful, all-in-one personal finance platform designed to help make the complexity of finances feel simple again. Since launching in 2021, we've become the top-recommended personal finance app by users and experts. Our goal? To take the stress out of finances so our members can focus on what truly matters.

We are a team of do-ers led by experienced entrepreneurs who are passionate about helping our members reach their financial goals. We're hyper focused on building a product people love, and on finding every edge that helps us do that better. AI is core to how we operate: every person on the team uses it as a partner to sharpen judgment, move faster, and expand what's possible. We're not looking for tool mastery, we're looking for fluency and curiosity. What matters is that AI is part of how you work today and that you're actively raising your own bar on how to use it well.

As a fully remote company (even before COVID!), we welcome applicants from almost anywhere. Our team collaborates synchronously mostly from 9 AM – 2 PM PT and embraces asynchronous work to stay connected across time zones.

Join us on our mission to transform lives by simplifying money, together.

The Role:

Monarch is seeking an IT Support Engineer to join our IT team during a period of rapid growth. Reporting directly to the IT Manager, you’ll be a primary point of contact for employee IT support and help keep our fully remote, Mac-based environment running smoothly, while building the documentation and automations that make IT faster and more scalable as we grow.

What You’ll Do:

Serve as a primary point of contact for employee IT issues in Serval, our ticketing platform, resolving them with clear communication, strong follow-through, and a high bar for quality
Handle routine SaaS administration across Okta, Google Workspace, Slack, Notion, and Zoom, and help manage access requests and reviews through ConductorOne
Support our Mac fleet in Iru (formerly Kandji), and assist with provisioning, asset tracking, onboarding, and offboarding
Reduce repeat work by writing and maintaining IT documentation and help articles, and by building smaller automations in Serval and similar platforms with guidance from the team
Contribute to IT projects in partnership with People, Security, Engineering, and other teams, and look for practical ways to use AI to improve support and IT operations

What You’ll Bring:

2+ years of experience in IT support, help desk, or IT operations
Hands-on experience supporting macOS users in a cloud-first or remote environment
Experience with Google Workspace, Slack, and at least one of Okta or Iru/Kandji (or similar IdP/MDM tools)
Foundational understanding of IAM concepts and SSO, with interest in going deeper on SCIM and provisioning
Some hands-on exposure to IT automation or workflow tools, and an eagerness to build more
Strong written and verbal communication skills, with the ability to explain technical issues clearly to non-technical teammates
A customer-service mindset, strong problem-solving skills, and the ability to balance support requests with project work across shifting priorities
Experience in a high-growth startup environment, ideally in B2C or SaaS
Demonstrated AI fluency: you use AI regularly in your work, have a clear point of view on where it helps and where it doesn’t, and are continuously raising your own bar

Nice to Haves:

Experience with Serval, ConductorOne, 1Password, Cloudflare, CrowdStrike, Linear, Notion, or Zoom
Experience supporting onboarding and offboarding workflows alongside People Ops or Business Ops
Experience writing clear, user-facing documentation or help articles
Familiarity with lightweight scripting (Bash, Python, etc.) or exposure to APIs and integrations

Typical Process (May vary depending on role):

Recruiter Video Call
Hiring Manager Video Call
Stakeholder Video Call
Take Home Assignment
Reference Checks
Offer!

BENEFITS :

Work wherever you want! As a fully remote company with no central office, we want you to work wherever you are happiest and most productive. Whether that’s out of your home, a co-working space, or elsewhere.
Competitive cash and equity compensation in a hyper growth, early stage company 🚀.
Stipend to set-up your ideal working environment.
Competitive Benefit Plans for employees based on your location (e.g. in the US we offer: Medical, dental and vision benefits and the ability to contribute to a 401k plan).
Unlimited PTO.
3 day weekend every month! We take off the “First Friday” every month to focus on rest, recuperation, or just having fun!

EQUAL OPPORTUNITY & NON-DISCRIMINATION

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy and gender identity), sexual orientation, age, marital status, veteran status, disability status, or genetic information.

APPLICANT NOTICES

California & San Francisco: Pursuant to the California Fair Chance Act and the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for employment. We comply with all applicable fair chance hiring laws.

Apply on jobs.ashbyhq.com About employer

More about this job

Skills

Documentation
Communication skills
Google Workspace
Slack
Notion
Zoom
Technical support
Apple macOS
Mobile device management
Identity and access management
Workflow
Customer service
Problem solving
Onboarding
Bash
Python

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Work requirements

Jobs in the United States