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Monarch - Company

ACTT Assistant Team Leader

Charlotte, NC, United States

$69,000.00

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Job details

Pay: $69,000.00
Experience: Full time experience working with adults with severe and persistent mental illness | 2 Years | Required
Posting language: English
Posted: Nov 4, 2026

Original job description

Scheduled Weekly Hours:

Schedule:

Monday - Friday (8am-5pm)

Pay Range Minimum:

$69,000.00

Education We're Looking for:

Masters: Human Services (Required)

Certifications We're Looking For:

Drivers License (Valid) - USA, Licensed Clinical Mental Health Counselor - Associate (LCMHC-A) - State Board of Licensed Professional Counselors, Licensed Clinical Social Worker - Associate (LCSW-A) - State Social Work Certification and Licensure Board, Licensed Marriage and Family Therapist - Associate (LMFT-A) - State Marriage and Family Therapy Licensure Board

Experience We're Looking For:

Full time experience working with adults with severe and persistent mental illness | 2 Years | Required Management Experience | Not Required Post Graduate Mental Health Experience | Not Required

Additional Details:

An ACTT Assistant Team Leader must have a Master degree in Human Services and one of the following qualifications:

LCMHC-A
LCSW-A
LMFT-A

Job Description Summary:

The primary responsibilities of the Assertive Community Treatment Team Assistant Team Leader is to assist the Team Leader in managing all clinical and operational aspects of the ACT Team to ensure team goals are met. This position will assist the Team Leader in guiding, directing and evaluating each assigned team member to ensure excellent, courteous, helpful, and respectful service. This position will also directly assist and support individuals who are served in the development of skills, behaviors, responsibilities, and supports needed to live, learn, work and be integrated into the community with the greatest possible degree of self-determination and independence.

What You'll Do:

Assist with providing effective oversight, direction, and administrative and clinical supervision to assigned staff/programs.
Participate in hiring, disciplining, firing, training, and performance appraisals where appropriate/needed. Assist with ensuring that programs are fully staffed with qualified, trained employees as required.
Assume responsibility for day-to-day staff schedules, coverage and reporting information to the team leader.
Assume responsibility for monitoring authorizations, Person Centered Plans and all required paperwork and hold staff accountable for submitting required paperwork.
Schedule and ensure effective 24-hour, 7 day a week, 365 day a year coverage for individuals served as require by program.
Serve as a practicing clinician on assigned Assertive Community Treatment Team and coordinate the activities and services in assigned area.
Lead meetings and disseminate information to other ACTT staff from various sources. Provide support to ACTT staff.
Facilitate training of independent living skills, establish access to community services and agencies, assist individuals in establishing support networks in the community and assess individual needs on a daily basis.
Coordinate services with the program, staff, inpatient facilities, and detoxification facilities and establish linkage to residential programs, self-help programs and community resources.
Act as liaison with the program after hours staff on a daily basis through exchange of participant information; briefly detailing the presenting problem and after hours plans for the individuals being served by the Assertive Community Treatment Team.
Meet regularly with the other Assertive Community Treatment Team members to formulate and disseminate information and be regularly available by telephone and/or pager.
Document participant activities consistent with the service records manual. Write an event note that reflects participant activities, goals, interventions, and outcomes.
Develop service plans and/or person-centered plans as appropriate, and screen referrals in coordination with the other Assertive Community Treatment Team members.
Meet regularly to review the total caseload, problems solve, develop plans, and determine daily duty assignments.
Assist with assessing and monitoring the quality of services of assigned programs including but not limited to conducting audits of charts, participating in the peer review process, and other activities as deemed appropriate by the Agency Quality Improvement Plan.
Assume responsibility for marketing the agency and program by developing appropriate referral sources, and by maintaining positive working relationships within the communities served, including individuals, families, staff, monitoring and licensing agencies, organizations, and funders. Attend and actively participate in community and agency meetings as assigned.
Travel to community locations, various agencies, and other outreach destinations as needed.
Monitor medical records management and activities of the Assertive Community Treatment Team to ensure compliance with agency policies, Medicaid, and other requirements.
Attend and actively participate in meetings and training as required. Maintain certification in all agency, state and federal training requirements.
Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas.
Implement and follow service definition guidelines for services being provided.
Complete all other relevant responsibilities as assigned by the supervisor.
Driving and travel is required.
To assist team lead with administrative and clinical responsibilities for the team as needed.
To complete all team lead responsibilities in the absence of a team lead.

Benefits:

We offer a competitive and flexible total rewards package designed to support the diverse needs of our team members. In addition to base compensation, eligible employees have access to a range of customizable benefits and perks, which may include comprehensive health coverage, retirement plans, professional development support, and more. Specific offerings are tailored to the role, employment type, and location. We look forward to discussing the details of your personalized compensation and benefits package - and what matters most to you - during the interview process.

Make a Difference in Someone’s Life! At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.

You Belong at Monarch Healthcare You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch Healthcare. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch Healthcare will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

Monarch Healthcare is an Equal Opportunity Employer Monarch Healthcare offers opportunities as diverse as the people we support and the communities we serve. Monarch Healthcare is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity.

Monarch Healthcare does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch Healthcare job search or selection process, should contact HR@MonarchNC.org or call (704) 986-1550.

This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch Healthcare.

Department:

BH - Licensed Professional

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