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Added 11 mins ago
Care Manager, LTSS
Molina Talent Acquisition
Jefferson, WI · Madison, WI
Added 11 mins ago
Care Manager, LTSS - Polk / Dubuque Counties
Molina Talent Acquisition
Des Moines, IA · Dubuque, IA
Added 11 mins ago
Intern
Molina Talent Acquisition
United States
Added 11 mins ago
Intern
Molina Talent Acquisition
MI
Added 11 mins ago
Intern
Molina Talent Acquisition
KY
Added 44 mins ago
Cybersecurity Internship (Remote) – Summer 2027 (Undergraduate)
Molina Talent Acquisition
United States
Added 44 mins ago
Clincal Operations Internship (Remote) – Summer 2027 (Undergraduate)
Molina Talent Acquisition
United States
Added 44 mins ago
Data Analytics Internship (Remote) – Summer 2027 (Undergraduate)
Molina Talent Acquisition
United States
Added 44 mins ago
Government Contracts & Health Policy Internship (Remote) – Summer 2027 (Undergraduate)
Molina Talent Acquisition
WI
Added 44 mins ago
Healthcare Quality & Analytics Internship (Wisconsin Health Plan) – Summer 2027 (Undergraduate)
Molina Talent Acquisition
WI
Added 44 mins ago
Provider Network & Operations Internship – Summer 2027 (Undergraduate)
Molina Talent Acquisition
WI
Added 44 mins ago
Medical Director (Based in MI)
Molina Talent Acquisition
United States
Added 1 hour ago
Specialist, Benefit Sales-Brooklyn, NY
Molina Talent Acquisition
Brooklyn, NY · NY
Added 2 hours ago
Transition of Care Coach - LOCAL TRAVEL REQUIRED
Molina Talent Acquisition
South Tacoma, WA · Tumwater, WA · Tacoma, WA · Olympia, WA · Lacey, WA · Lakewood, WA · Centralia, WA
Added 2 hours ago
Transition of Care Coach - LOCAL TRAVEL REQUIRED
Molina Talent Acquisition
Spokane, WA · Spokane Valley, WA · Cheney, WA · Medical Lake, WA · Mead, WA · Colbert, WA
Added 2 hours ago
Senior Analyst, Professional Medicaid Reimbursement - SQL/QNXT/NetworX - Remote
Molina Talent Acquisition
United States
Added 7 hours ago
Reporting & Analytics Internship (Remote) – Summer 2027 (Undergraduate)
Molina Talent Acquisition
United States
Added 17 hours ago
Field Care Manager, LTSS (LVN) - LOCAL TRAVEL REQUIRED
Molina Talent Acquisition
Arlington, TX · Mansfield, TX · Grand Prairie, TX
Added 17 hours ago
Field Care Manager, LTSS (RN) - Local Travel Required
Molina Talent Acquisition
Arlington, TX · Grand Prairie, TX · Mansfield, TX
Added 17 hours ago
Field Care Manager, LTSS (RN) - LOCAL TRAVEL REQUIRED
Molina Talent Acquisition
El Paso, TX
Added 18 hours ago
Field Care Manager, LTSS (RN) - LOCAL TRAVEL REQUIRED
Molina Talent Acquisition
Lancaster, TX · Duncanville, TX · DeSoto, TX · Red Oak, TX
Added 19 hours ago
Care Manager
Molina Talent Acquisition
Deerfield Beach, FL · Parkland, FL · Coconut Creek, FL · Plantation, FL · Fort Lauderdale, FL · Pembroke Pines, FL
Added 19 hours ago
Care Manager (BH Licensed)
Molina Talent Acquisition
Palm Coast, FL · Bunnell, FL
Added 19 hours ago
Care Manager (BH Licensed)
Molina Talent Acquisition
St Petersburg, FL · Palm Harbor, FL
Added 19 hours ago
Care Manager (BH Licensed)
Molina Talent Acquisition
Tampa, FL · Lakeland, FL

Closed listing

Molina Talent Acquisition

Representative, Support Center

United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: Up to 1 year of customer service, call center and/or sales experience in a fast-paced/high-volume environment, or equivalent combination of relevant education and experience.
Posting language: English
Posted: Oct 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

JOB DESCRIPTION Job Summary

Provides level I support center customer service excellence to meet the needs of Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values. Provides product and service information, and identifies opportunities to improve the member and provider experience.

Essential Job Duties

Provides service support to members and/or providers using one or more support center communication channels serving multiple states and/or products including but not limited to: phone, chat and email, in addition to other administrative off phone duties supporting Medicaid, Medicare and/or Marketplace lines of business.
Conducts various surveys related to health assessments and member/provider satisfaction.
Accurately documents pertinent details related to member or provider inquiries.
Works regularly scheduled shifts within Molina hours of operation, follows protocol related to scheduled lunches and breaks, and accommodates overtime and/or weekends as needed.
Demonstrates ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.
Listens attentively, captures relevant information, and identifies member or provider inquiries and concerns.
Meets or exceeds individual performance goals established for the position in the areas of: call quality, attendance, adherence and other support center objectives.
Proactively engages and collaborates with various internal/external stakeholders.
Demonstrates personal responsibility and accountability by taking ownership of real-time solutioning and timely member and/or provider follow-up.
Supports provider needs related to inquiries and assistance involving member eligibility and covered benefits, provider portal, and status of submitted claims.

Required Qualifications

Up to 1 year of customer service, call center and/or sales experience in a fast-paced/high-volume environment, or equivalent combination of relevant education and experience.
Customer service skills.
Data processing experience.
Attention to detail, organizational and time-management skills, and ability to manage simultaneous tasks to meet business needs.
Ability to maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA).
Ability to establish and maintain positive and effective work relationships with coworkers, members, providers and customers.
Effective verbal and written communication skills.
Basic proficiency in Microsoft Office suite and applicable software programs.

Preferred Qualifications

Systems training/experience for the following : Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity.
Call center experience.
Managed care/health care experience.

#PJCC3

To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

About employer

More about this job

Skills

Customer service
Communication skills
Communicate with customers
Sales
Process data
Attention to detail
Time management
Confidentiality
Microsoft Office
Microsoft Teams
Salesforce

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