Open jobs in the United States

Save this search

Added 19 hours ago
MV
Registered Nurse - ICU - Full Time - Nights
Mohawk Valley Health System
UTICA, NY
- $40 to $56 USD / hour
- Full-time
Added 22 hours ago
Orthopedic Surgeon
Mohawk Valley Health System
UTICA, NY
Added 22 hours ago
Inpatient Psychiatrist
Mohawk Valley Health System
UTICA, NY
Added 22 hours ago
MV
LPN - Barneveld
Mohawk Valley Health System
BARNEVELD, NY
- $22 to $32 USD / hour
Added 22 hours ago
MV
Daytime Polysomnographic Technician & Scorer
Mohawk Valley Health System
UTICA, NY
- $24 to $41 USD / hour
Added 22 hours ago
MV
Patient Registration Clerk - Barneveld
Mohawk Valley Health System
BARNEVELD, NY
- $17 to $23 USD / hour
Added 22 hours ago
MV
Per Diem LPN Podiatry
Mohawk Valley Health System
UTICA, NY
- $22 to $34 USD / hour
Added 23 hours ago
MV
Licensed Practical Nurse (LPN)
Mohawk Valley Health System
UTICA, NY
- $22 to $34 USD / hour
Added 23 hours ago
MV
Medical Assistant (MA)
Mohawk Valley Health System
UTICA, NY
- $18 to $24 USD / hour
Added 1 day ago
Admin Assistant III - Medical Staff Office and Provider Recruitment
Mohawk Valley Health System
UTICA, NY
Added 1 day ago
MV
DEPT AIDE - CT SCAN- 7 on 7 off Nights
Mohawk Valley Health System
UTICA, NY
- $18 to $22 USD / hour
Added 1 day ago
Medical Group Coding Supervisor
Mohawk Valley Health System
UTICA, NY
Added 1 day ago
MV
Communications Specialist
Mohawk Valley Health System
UTICA, NY
- $56,000 to $80,000 USD / year
Added 2 days ago
Hospital Pharmacist
Mohawk Valley Health System
UTICA, NY
Added 2 days ago
MV
Dean of Faculty & Student Development - SECON - Full Time - Variable
Mohawk Valley Health System
UTICA, NY
- Full-time
Added 2 days ago
Director, Ambulatory Nursing
Mohawk Valley Health System
UTICA, NY
Added 2 days ago
MV
Social Worker - Full Time - Days
Mohawk Valley Health System
UTICA, NY
- $27 to $45 USD / hour
- Full-time
Added 2 days ago
MV
Inpatient Social Work Supervisor - Full Time - Variable
Mohawk Valley Health System
UTICA, NY
- $35 to $61 USD / hour
- Full-time
Added 2 days ago
MV
Occupational Therapist - Per Diem - Days
Mohawk Valley Health System
UTICA, NY
- $55 USD / hour
Added 5 days ago
Specialty RN II - Urology
Mohawk Valley Health System
UTICA, NY
Added 6 days ago
MV
Maintenance Mechanic I - RNC
Mohawk Valley Health System
UTICA, NY
- $21 to $24 USD / hour
Added 6 days ago
MV
Adjunct Nursing Instructor - Per Diem - Variable
Mohawk Valley Health System
UTICA, NY
- $47 to $63 USD / hour
Added 6 days ago
MV
Patient Escort - Days Regular Part-time e/o wknd
Mohawk Valley Health System
UTICA, NY
- $18 to $22 USD / hour
- Part-time
Added 6 days ago
MV
Central Service Tech
Mohawk Valley Health System
UTICA, NY
- $18 to $23 USD / hour
Added 6 days ago
MV
Radiologic Technologist
Mohawk Valley Health System
UTICA, NY
- $33 to $48 USD / hour

Mohawk Valley Health System

Client Support Rep

UTICA, NY, United States

$18 to $24 USD / hour

Apply About employer

Applications open in a new tab.

Job details

Pay: $18 to $24 USD / hour
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Summary

The Client Support Representative is responsible for providing high-quality service to hospital clients, physicians and staff in a high-stress environment. Coordinates responsibilities for the hospital laboratory customer service unit. Works cooperatively with a wide variety of customers, vendors, and internal staff, including patients, laboratory technicians, phlebotomy and billing staff, as well as other section supervisors within the laboratory department. Provides oversight, training and work assignments for call center and specimen transport employees. Under the direction of the Director of Laboratory Services and Laboratory Administration.

Core Job Responsibilities

Acts as a laboratory receptionist. Greets patients and visitors, answers telephone, places calls, relays messages, and give pre-test information to patients.
Ensures the availability of adequate supplies for office printers and arranges service or maintenance as needed.
Answers a high volume of calls promptly with minimal transfers. Handles dispatch for courier services.
Performs registration and test ordering by obtaining patient demographics and insurance information. Schedules phlebotomist(s) to do draws on a daily basis.
Collaborates with the Outreach Supervisor and Outreach Manager when new business is added to ensure that all keys for lockboxes are added to the key sets for laboratory fleet vehicles. Ensures that MVHS/SEMC Lockboxes have appropriate labeling (logo stickers and biohazard stickers). Maintains open communication with the new business site and outreach supervisor/manager.
Assigns and prioritizes courier routes and logs information as appropriate for the location. Ensures that all documentation from dispatch log and pickup slips is complete and filled out accurately by couriers.
Responds promptly to urgent/STAT requests. Applies knowledge of specimen and test requirements when answering customer inquiries.
The client support representative is expected to have adequate knowledge on test/specimen requirements to better understand turnaround times and STAT pickup urgency requests and knowledge of testing equipment/collection supplies to know what items offices are requesting with asking for supplies or have questions regarding supplies when they are received.
Monitors accurate result report routing by utilizing LIS monitoring function. Submits necessary IT tickets to make provider record changes as necessary.
Monitor and resolve Epic work queues for their location. Obtains any required information in a timely manner.
Performs related duties as assigned.

Education/Experience Requirements

REQUIRED:

High school diploma or equivalent.
Customer service experience.
Knowledge of MS Word, Excel and email.

PREFERRED:

Prior experience in a clinical laboratory.

Licensure/Certification Requirements

REQUIRED:

Valid and current NYS driver’s license.

Disclaimer

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Job Details

Req Id 99132

Department CLINICAL LABORATORY

Shift Days

Shift Hours Worked 8.50

FTE 1

Work Schedule HRLY NON-UNION-8 HR

Employee Status A1 - Full-Time

Union Non-Union

Pay Range $18 - $24 per hour

Apply About employer

More about this job

Skills

Customer service
Phlebotomy
Communication skills
Documentation
LIS
Microsoft Word
Microsoft Excel

Report this job