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Lead Principal Technical Program Manager
Oracle
Nashville, TN · Seattle, WA · San Francisco, CA
- $116,600 to $264,100 USD / year
…laboratory automation. We are seeking a Lead Principal Technical Program Manager to lead integrated technical execution across scientific computing, genomics and pathogens workflows,…
Added just now
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Principal Program Manager
Oracle
Nashville, TN
- $91,000 to $209,500 USD / year
…ensures ownership for each item and regular follow up through to program closure while ensuring resolution of risk and issues, escalating, as…
Added 2 mins ago
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Safety Program Professional
ACCO Engineered Systems
Pasadena, CA
- $90,000 to $150,000 USD / year
The Safety Program Professional is responsible for developing, implementing, maintaining, and continuously improving enterprise safety programs across the business. This role serves as the…
Added 2 mins ago
Sr. Mgr, Client/Partner Success and Operations
Strategic Education, Inc.
Remote, United States
This is a builder's role. The Sr. Manager, Partner Operations will define how these teams work together, set standards for client-facing excellence, and build the operational infrastructure…
Added 4 mins ago
Nurse Supervisor - Nightshift 7pm - 7am - PERMIAN BASIN BEHAVIORAL HEALTH CENTER - MIDLAND, TEXAS
Signet Health Corporation
Midland, TX
The Nurse Supervisor provides operational, clinical, and administrative leadership for designated inpatient behavioral health units in a DNV-certified Texas hospital. This role ensures…
Added 4 mins ago
Network Analyst II
Texas A&M University - Texarkana
Texarkana, TX
Maintains accurate network configurations, inventories, topology diagrams, IP address information, and operational documentation.
Added 7 mins ago
Director, Risk Advisory - Global Payment Network
Capital One
Houston, TX · McLean, VA · Richmond, VA · Chicago, IL · Riverwoods, IL
Certified Business Continuity Professional (CBCP/MBCP)Certified in Risk and Information Systems Control (CRISC)Certified Information Security Manager (CISM)Other operational risk or…
Added 9 mins ago
Education Program Coordinator, Program Analyst 1 (Wilsonville)
Department of Corrections
United States
You will oversee educational program coordination, including scheduling, classroom space, resource allocation, and program expenses. Research best practices, assess program needs, recommend…
Added 10 mins ago
MI
Senior Spacecraft Propulsion Engineer
Moog Inc
Arvada, CO
- $115,000 to $170,000 USD / year
…team environment. You will report to the Systems Engineering Manager and will have a 9/80 hybrid work schedule, which provides every other Friday…
Added 13 mins ago
Senior Manager, Project/Portfolio Management
VSP
Remote, United States
…manage changing business needs, resource capacity constraints, risk exposure, and interdependencies. Provide strategic direction and management in the areas associated with maintaining a…
Added 15 mins ago
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Part Sales Manager – Full Time
AutoZone
New Orleans, LA
- Full-time
…executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…
Added 15 mins ago
A
Part Sales Manager – Part Time
AutoZone
New Orleans, LA
- Part-time
…executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…
Added 15 mins ago
A
Part Sales Manager – Full Time
AutoZone
Palm Springs, FL
- Full-time
…executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…
Added 15 mins ago
A
Part Sales Manager – Part Time
AutoZone
Branford, CT
- Part-time
…executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…
Added 15 mins ago
A
Part Sales Manager – Full Time
AutoZone
Highland, IN
- Full-time
…executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…
Added 16 mins ago
A
Part Sales Manager – Full Time
AutoZone
Many, LA
- Full-time
…executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…
Added 16 mins ago
A
Part Sales Manager – Full Time
AutoZone
Harvey, IL
- Full-time
…executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…
Added 16 mins ago
A
Part Sales Manager – Full Time
AutoZone
Johnson Creek, WI
- Full-time
…executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…
Added 16 mins ago
A
Part Sales Manager – Full Time
AutoZone
Hammond, IN
- Full-time
…executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…
Added 16 mins ago
A
Part Sales Manager – Full Time
AutoZone
Hammond, IN
- Full-time
…executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…
Added 16 mins ago
A
Part Sales Manager – Full Time
AutoZone
Hammond, IN
- Full-time
…executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…
Added 16 mins ago
A
Part Sales Manager – Full Time
AutoZone
Niagara Falls, NY
- Full-time
…executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…
Added 16 mins ago
A
Part Sales Manager – Part Time
AutoZone
Asheville, NC
- Part-time
…executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…
Added 16 mins ago
A
Part Sales Manager – Full Time
AutoZone
Flint, MI
- Full-time
…executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…
Added 16 mins ago
A
Part Sales Manager – Full Time
AutoZone
Carthage, TX · Longview, TX
- Full-time
…executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…

MoeGo

Customer Support Manager

Remote, United States

$100,000 to $115,000 USD / year

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Job details

Pay: $100,000 to $115,000 USD / year
Posting language: English
Posted: Oct 26, 2026

Original job description

Location: Remote (US or CAN)

Department: Client Success

Reports to: Director of Client Success

About MoeGo 🐾

MoeGo is on a mission to transform the future of pet care business, from small-business groomers to franchise doggie hotels. The dedicated entrepreneurs behind these businesses keep our beloved pets happy and healthy - the majority of them are first-time business owners, and more than 80% are women. They deserve comprehensive technology solutions that keep their businesses operating smoothly end-to-end, so they can focus on healthy pets and happy pet parents.

Join us to help these “pet-repreneurs” build and grow thriving businesses - every conversation with a customer and every feature goes toward this larger purpose. From automated booking to payments and communication tools, MoeGo eliminates the administrative stress of running a pet care business. If you’re looking for a career that combines innovation with heart, MoeGo is the place where technology meets tail wags. Join us in shaping the future of pet care, one happy groomer, one joyful pet, and one loving owner at a time.

About the Role

We're looking for a hands-on Customer Support Manager to lead MoeGo's frontline support team day to day, managing two Support Leads and the specialist team behind them. You'll run a 24/7 global operation that handles tens of thousands of customer conversations each quarter, with AI resolving a large share of simpler volume and the team focused on more complex issues.

You'll own staffing, coverage, quality, and team performance, and keep improving the systems behind them: workforce forecasting, capacity planning, AI automation, and QA. You'll partner closely with Implementation, Customer Success, Product, and Engineering to resolve escalations quickly and reduce repeat issues at the source.

Key Responsibilities:

Team Leadership

Directly manage two Support Leads, and through them the specialist team across shifts and time zones
Develop the Support Leads into stronger operators, delegating day-to-day queue and shift management while building their ownership of forecasting, QA, and automation
Set clear performance expectations, run 1:1s, and partner with leads on hiring, onboarding, and performance issues
Own escalation paths so leads and specialists know when and how to escalate

Operations and Workforce Management

Own demand forecasting, scheduling, and shift coverage to maintain 24/7 response targets
Monitor queue health in real time and adjust staffing as volume shifts, including seasonal peaks
Build headcount and capacity plans based on volume trends and AI deflection

Quality and Customer Experience

Run the QA program, including scoring rubrics, calibration, and coaching loops
Own CSAT, first response time, resolution time, and backlog metrics, and act on trends
Maintain support macros, workflows, and knowledge base content

AI and Automation

Partner on AI resolution performance, identifying gaps and tuning content and workflows
Find opportunities to automate repetitive work and reduce manual handling

Cross-functional Partnership

Manage bug and incident escalations with Engineering, including prioritization and customer communication
Surface product feedback and top contact drivers to Product with supporting data
Coordinate with Implementation and CS on customer handoffs and at-risk accounts

Reporting

Deliver weekly and monthly reporting on volume, performance, quality, and staffing
Flag operational risks early with a recommended plan

Minimum Qualifications:

4+ years in customer support, with 2+ years leading a frontline team
Experience with forecasting, scheduling, and coverage planning for a multi-shift team
Experience running or improving a QA program
Comfortable working with support data to diagnose problems and make staffing decisions
Strong written communication and ability to work with technical and non-technical partners

Preferred Qualifications:

Experience leading 24/7 or globally distributed support teams
Experience with AI-assisted support tools
Experience in SaaS, especially SMB or vertical SaaS
Familiarity with Intercom, Salesforce, or similar tools
Experience managing through high-growth periods or seasonal volume spikes

MoeGo offers a competitive compensation package (base salary, performance bonus, and benefits). This includes flexible benefit plans for employees and their family members at no cost to employees, as well as 401(k) matching.

MoeGo is committed to creating a diverse and inclusive work environment, and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Skills

Customer service
Forecasting
Team leadership
Scheduling
Communication skills
Salesforce

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