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Added 1 min ago
Revenue Cycle Learning Specialist
Ann & Robert H. Lurie Children's Hospital of Chicago
Streeterville, IL
…continuous improvement of the Revenue Cycle Learning & Development program. Reporting to the Revenue Cycle Learning Manager, this role partners with Revenue Cycle leadership and…
Added 1 min ago
Mgr, Ops Accounting Transformation
Tractor Supply Company
Brentwood, TN
The Manager, AP Transformation & Analysis leads the Accounts Payable (AP) transformation, analytics, and continuous improvement agenda while providing leadership over assigned AP…
Added 1 min ago
Assistant Store Leader (Assistant Manager)
7-Eleven
Smyrna, TN
Competency in cash handling, fuel transactions, and promoting our loyalty program.
Added 2 mins ago
Senior Software Engineer Content Management System
Hilton
Memphis, TN
…culture. On the Software Engineering Team reporting to the Senior Manager Software Engineering Content, you will support projects including Hilton.com and several customer-facing…
Added 2 mins ago
Cyber - Google Cloud Security - Senior Manager
Deloitte
Hermitage, TN · Memphis, TN · Nashville, TN
Deloitte is seeking a Senior Manager to lead how clients secure their Google Cloud Platform (GCP) cloud and artificial intelligence (AI) estates across large-scale transformation…
Added 2 mins ago
Staff Software Engineer - IAM
General Motors
Nashville, TN
Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
Added 2 mins ago
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Agentic Commerce Senior Manager | Industrial
Accenture
Nashville, TN
- $132,500 to $338,300 USD / year
We are seeking a Senior Manager to lead the design and delivery of agentic commerce transformation programs for industrial clients. This role will help manufacturers, equipment OEMs,…
Added 2 mins ago
RS
Senior Customer Success Manager - Mobius
Rocket Software
Nashville, TN
- $83,000 to $112,050 USD / year
The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee…
Added 2 mins ago
Government and Infrastructure - People Consulting - Manager - New Orleans
EY
Nashville, TN
Added 2 mins ago
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Manager Site Reliability Engineering
Akamai Technologies, Inc.
Nashville, TN
- $151,800 to $273,200 USD / year
As a Manager Site Reliability Engineering, you will be responsible for:
Added 2 mins ago
Product Marketing Manager
Cengage Group
Nashville, TN
The Cengage School CTE Product Marketing Manager supports product strategy and market launch preparedness by translating market insights and customer needs into clear, consistent messaging…
Added 2 mins ago
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Agentic Commerce Senior Manager | GEO & Search
Accenture
Nashville, TN
- $132,500 to $338,300 USD / year
We are seeking a Senior Manager to help lead the design and delivery of generative engine optimization and digital ecosystem transformation programs. This role sits directly below the…
Added 2 mins ago
Principal Product Manager
Indeed
Nashville, TN
We’re looking for a Principal Product Manager to set the strategic direction and lead the cohesive evolution of Job Seeker Discovery across the Home Page, Search Results Page, and Job…
Added 2 mins ago
O
Cost Analyst - Senior Data Center Facilities Development Manager
Oracle
Nashville, TN
- $91,400 to $187,000 USD / year
…discipline and analytical insight to a complex construction program. Your work will help project leaders understand cost performance, evaluate proposed changes, and make informed decisions…
Added 2 mins ago
Care Transition Case Manager- Nashville, TN
BlueCross BlueShield of Tennessee
Chattanooga, TN · Nashville, TN
We are hiring a Care Transition Case Manager on the BlueCare Population Health Management Team at BCBST!
Added 2 mins ago
Integrations Program Manager
Meta
Nashville, TN
Meta is seeking an Integrations Program Manager to lead complex, cross-functional integration programs that connect Meta's products, platforms, and operations at scale. In this role, you…
Added 2 mins ago
Senior Cybersecurity Architect (Cloud)
Amentum
Nashville, TN
Provide practical design and engineering guidance to cloud platform owners, application teams, IT, and connected program sites, including options and tradeoffs when requirements compete.
Added 2 mins ago
Cybersecurity Engineer (Cloud)
Amentum
Nashville, TN
Work with Identity, Network Security, Data Security, Detection and Incident Response, IT, connected program sites, and application teams to implement controls within their areas of…
Added 2 mins ago
Supervisory General Engineer
Indian Health Service
Nashville, TN
…of the Office of Environmental Health and Engineering (OEHE) program. This position is under the Nashville Area Indian Health Service, located at the Nashville Area Office in Nashville, TN.…
Added 3 mins ago
ZI
Senior Accounting Manager
ZERO IMPACT ENERGY
Santa Ana, CA
- $100,000 to $120,000 USD / year
…entities, project and job-cost accounting, manufacturing, incentive-program compliance and an owned asset…
Added 3 mins ago
ZI
Senior Accounting Manager
ZERO IMPACT ENERGY
Newport Beach, CA
- $100,000 to $120,000 USD / year
…entities, project and job-cost accounting, manufacturing, incentive-program compliance and an owned asset…
Added 3 mins ago
ZI
Senior Accounting Manager
ZERO IMPACT ENERGY
Irvine, CA
- $100,000 to $120,000 USD / year
…entities, project and job-cost accounting, manufacturing, incentive-program compliance and an owned asset…
Added 3 mins ago
ZI
Senior Accounting Manager
ZERO IMPACT ENERGY
Fountain Valley, CA
- $100,000 to $120,000 USD / year
…entities, project and job-cost accounting, manufacturing, incentive-program compliance and an owned asset…
Added 3 mins ago
ZI
Senior Accounting Manager
ZERO IMPACT ENERGY
Costa Mesa, CA
- $100,000 to $120,000 USD / year
…entities, project and job-cost accounting, manufacturing, incentive-program compliance and an owned asset…
Added 4 mins ago
Assistant Store Manager
Carter's Retail Inc.
Rockwall, TX
As an Assistant Store Manager, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce them to our new baby essentials,…

MoeGo

Customer Support Manager

Remote, United States

$100,000 to $115,000 USD / year

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Job details

Pay: $100,000 to $115,000 USD / year
Posting language: English
Posted: Oct 26, 2026

Original job description

Location: Remote (US or CAN)

Department: Client Success

Reports to: Director of Client Success

About MoeGo 🐾

MoeGo is on a mission to transform the future of pet care business, from small-business groomers to franchise doggie hotels. The dedicated entrepreneurs behind these businesses keep our beloved pets happy and healthy - the majority of them are first-time business owners, and more than 80% are women. They deserve comprehensive technology solutions that keep their businesses operating smoothly end-to-end, so they can focus on healthy pets and happy pet parents.

Join us to help these “pet-repreneurs” build and grow thriving businesses - every conversation with a customer and every feature goes toward this larger purpose. From automated booking to payments and communication tools, MoeGo eliminates the administrative stress of running a pet care business. If you’re looking for a career that combines innovation with heart, MoeGo is the place where technology meets tail wags. Join us in shaping the future of pet care, one happy groomer, one joyful pet, and one loving owner at a time.

About the Role

We're looking for a hands-on Customer Support Manager to lead MoeGo's frontline support team day to day, managing two Support Leads and the specialist team behind them. You'll run a 24/7 global operation that handles tens of thousands of customer conversations each quarter, with AI resolving a large share of simpler volume and the team focused on more complex issues.

You'll own staffing, coverage, quality, and team performance, and keep improving the systems behind them: workforce forecasting, capacity planning, AI automation, and QA. You'll partner closely with Implementation, Customer Success, Product, and Engineering to resolve escalations quickly and reduce repeat issues at the source.

Key Responsibilities:

Team Leadership

Directly manage two Support Leads, and through them the specialist team across shifts and time zones
Develop the Support Leads into stronger operators, delegating day-to-day queue and shift management while building their ownership of forecasting, QA, and automation
Set clear performance expectations, run 1:1s, and partner with leads on hiring, onboarding, and performance issues
Own escalation paths so leads and specialists know when and how to escalate

Operations and Workforce Management

Own demand forecasting, scheduling, and shift coverage to maintain 24/7 response targets
Monitor queue health in real time and adjust staffing as volume shifts, including seasonal peaks
Build headcount and capacity plans based on volume trends and AI deflection

Quality and Customer Experience

Run the QA program, including scoring rubrics, calibration, and coaching loops
Own CSAT, first response time, resolution time, and backlog metrics, and act on trends
Maintain support macros, workflows, and knowledge base content

AI and Automation

Partner on AI resolution performance, identifying gaps and tuning content and workflows
Find opportunities to automate repetitive work and reduce manual handling

Cross-functional Partnership

Manage bug and incident escalations with Engineering, including prioritization and customer communication
Surface product feedback and top contact drivers to Product with supporting data
Coordinate with Implementation and CS on customer handoffs and at-risk accounts

Reporting

Deliver weekly and monthly reporting on volume, performance, quality, and staffing
Flag operational risks early with a recommended plan

Minimum Qualifications:

4+ years in customer support, with 2+ years leading a frontline team
Experience with forecasting, scheduling, and coverage planning for a multi-shift team
Experience running or improving a QA program
Comfortable working with support data to diagnose problems and make staffing decisions
Strong written communication and ability to work with technical and non-technical partners

Preferred Qualifications:

Experience leading 24/7 or globally distributed support teams
Experience with AI-assisted support tools
Experience in SaaS, especially SMB or vertical SaaS
Familiarity with Intercom, Salesforce, or similar tools
Experience managing through high-growth periods or seasonal volume spikes

MoeGo offers a competitive compensation package (base salary, performance bonus, and benefits). This includes flexible benefit plans for employees and their family members at no cost to employees, as well as 401(k) matching.

MoeGo is committed to creating a diverse and inclusive work environment, and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Skills

Customer service
Forecasting
Team leadership
Scheduling
Communication skills
Salesforce

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