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VOIP/CUCM Engineer
TEKsystems
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- $55 to $72.12 USD / hour
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ModernaTX, Inc.

Engineer, IT Lab Support

Norwood, MA, United States

The salary range for this role is $109,200.00 - $174,600.00.

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Job details

Pay: The salary range for this role is $109,200.00 - $174,600.00.
Posting language: English
Posted: Nov 9, 2026

Original job description

The Role Joining Moderna means advancing mRNA science to transform medicine. Work with exceptional global teams on a broad pipeline and build a career that makes a real difference for patients.

Moderna is strengthening its presence in Norwood, Massachusetts, a cornerstone of our manufacturing and operational excellence. Our Norwood campus translates mRNA science into scalable impact, supporting the global delivery of our medicines. We welcome talent ready to drive innovation and make a meaningful difference for patients worldwide.

This individual-contributor role will provide technical ownership for the computer hardware ecosystem supporting Moderna’s Research and Technical Development laboratories, spanning standalone laboratory systems, instrument controllers, printers, associated client hardware, and enterprise platforms. You will combine strong engineering discipline, laboratory domain knowledge, and systems thinking to drive lifecycle management, reliability, cybersecurity, compliance, scalability, interoperability, and continuous improvement across a diverse, technology-agnostic laboratory environment.

Working at the intersection of laboratory science and digital engineering, you will translate scientific workflows and business requirements into secure, scalable solutions while managing technical trade-offs, risks, and constraints. You will also have opportunities to work closely with Moderna’s evolving digital capabilities, including Generative AI enabled tools, to explore new ways of improving troubleshooting, knowledge management, engineering workflows, and the laboratory user experience.

Here’s What You’ll Do

Serve as a technical owner for computer hardware and printers used in laboratory systems across multiple platforms within Research and Technical Development.
Manage the complete lifecycle of laboratory computer hardware and operating systems, including configuration, upgrades, patching, hardware refresh, and retirement.
Manage the lifecycle of laboratory instrument controller systems and associated client hardware, including operating system upgrades, vendor coordination, hardware refresh activities, and cybersecurity hardening.
Ensure laboratory systems consistently meet defined performance, availability, security, compliance, scalability, and interoperability requirements.
Support and maintain backup, disaster recovery, and business continuity strategies for laboratory systems to strengthen operational resilience and system recoverability.
Track incidents and service requests and develop and maintain high-quality knowledge-base documentation that enables consistent support and organizational learning.
Provide advanced technical support for complex laboratory technology issues and lead structured root-cause analysis to identify underlying technical causes and prevent recurrence.
Support Change Management activities in alignment with Moderna IT governance standards, ensuring changes to laboratory systems are appropriately assessed, controlled, documented, and implemented.
Support data integrity, traceability, and secure data flows across laboratory systems and platforms.
Support data governance initiatives and master data harmonization efforts to improve consistency and reliability across the laboratory technology ecosystem.
Identify opportunities to streamline laboratory workflows, reduce technical friction, and enhance the experience of scientists and other laboratory users.
Contribute technical expertise to digital laboratory strategy and roadmap development, helping shape scalable approaches to laboratory technology across Research and Technical Development.
Serve as a trusted technical advisor to laboratory and digital stakeholders, translating scientific workflows and business requirements into scalable engineering solutions while clearly articulating technical trade-offs, risks, constraints, and recommended approaches.
Partner closely with laboratory scientists, lab administrators, IT infrastructure teams, cybersecurity teams, and external vendors to deliver secure, compliant, reliable, and supportable laboratory systems.
Partner with Cybersecurity to implement secure architectures for laboratory networks and technology deployments, including appropriate cybersecurity hardening of laboratory computing environments.
Remain technology-agnostic and solution-oriented when evaluating platforms, hardware, architectures, and engineering approaches, selecting solutions according to scientific and operational requirements rather than individual technologies.
Apply systems thinking across standalone laboratory systems and enterprise platforms to improve reliability, interoperability, maintainability, and long-term scalability.
Mentor junior engineers and provide technical guidance, sharing engineering practices and laboratory technology expertise while remaining an individual contributor.
Explore appropriate applications of Generative AI and adjacent digital tools to enhance areas such as technical knowledge discovery, incident investigation, documentation, workflow optimization, and engineering productivity while operating within Moderna’s governance and security requirements.

The key Moderna Mindsets you’ll need to succeed in the role:

“We behave like owners. The solutions we’re building go beyond any job description.”
“We digitize everywhere possible using the power of code to maximize our impact on patients.”

Here’s What You’ll Bring to the Table (Preferred Qualifications)

Experience supporting hybrid laboratory environments spanning instrument-connected on- premises systems (including virtualized infrastructure such as VMware) and cloud -based platforms (e.g., AWS).
Familiarity with GxP-regulated laboratory environments and computer system validation (CSV) practices.
Experience working directly with laboratory instrument vendors to evaluate compatibility, coordinate upgrades, and resolve integration constraints.
Familiarity with research data lifecycle management, including raw data management, data capture, metadata standards, traceability, and reproducibility considerations.

Our Working Model

As we build our company, we have always believed that an in-person culture is critical to our success.

This role is 100% onsite, reflecting the importance of being physically present to support the work, collaborate closely with colleagues, and contribute to our site-based operations. Working onsite enables real-time collaboration, strong team connections, direct mentorship, and the hands-on partnership needed to deliver our mission. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact.

Moderna is a smoke-free, alcohol-free, and drug-free work environment.

Pay & Benefits At Moderna, we believe that when you feel your best, you can do your best work. That’s why our benefits and well-being resources are designed to support you - at work, at home, and everywhere in between.

Competitive healthcare, plus voluntary benefit programs to support your unique needs
A holistic approach to well-being, with access to fitness, mindfulness, and mental health support
Family planning benefits, including fertility, adoption, and surrogacy support
Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
Savings and investments to help you plan for the future
Location-specific perks and extras

The salary range for this role is $109,200.00 - $174,600.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An individual’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, performance, and business or organizational needs.

The successful candidate may be eligible for an annual discretionary bonus, other incentive compensation, or equity award, subject to company plan eligibility criteria and individual performance. About Moderna Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities.

Equal Opportunities Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!

Moderna is an E-Verify Employer in the United States. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Accommodations We’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best.

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at leavesandaccommodations@modernatx.com.

Export Control Notice This position may involve access to technology or data that is subject to U.S. export control laws, including the Export Administration Regulations (EAR). As such, employment is contingent upon the applicant’s ability to access export-controlled information in accordance with U.S. law. Due to the nature of the work and regulatory requirements, only individuals who qualify as U.S. persons (citizens, permanent residents, asylees, or refugees) are eligible for this position. For this role Moderna is unable to sponsor non-U.S. persons to apply for an export control license. -

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More about this job

Skills

Research
Systems thinking
Cybersecurity
Regulatory compliance
Process improvement
Troubleshooting
Implement ICT recovery system
Organisational resilience
Documentation
Technical support
Root cause analysis
Change management
VMware
AWS
Data management

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