Modern Aviation, Inc

Airlines and Aviation · United States

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Added 3 hours ago
MA
Technician, Line Service (APA SNL)
Modern Aviation, Inc
Englewood, CO
- $21 to $23 USD / hour
Must have open availability as work schedules vary, including evenings and weekends
Added 7 hours ago
MA
Technician, Line Service (APA SNL)
MODERN AVIATION INC
Englewood, CO
- $21 to $23 USD / hour
Must have open availability as work schedules vary, including evenings and weekends
Added 2 days ago
MA
Representative, Customer Service (APA FT)
Modern Aviation, Inc
Englewood, CO
- $21 to $23 USD / hour
Must have open availability as work hours may vary, including evenings, weekends, and holidays
Added 3 days ago
MA
Representative, Customer Service (APA FT)
MODERN AVIATION INC
Englewood, CO
- $21 to $23 USD / hour
Must have open availability as work hours may vary, including evenings, weekends, and holidays
Added 4 days ago
MA
Specialist, Accounting & Payroll (CORP)
MODERN AVIATION INC
Amarillo, TX
- $23 to $27.5 USD / hour
Added 4 days ago
MA
Technician, Line Service (GON FT)
MODERN AVIATION INC
Groton, CT
- $19 to $21 USD / hour
Must have open availability as work schedules vary, including evenings and weekends
Added 6 days ago
Manager, Customer Service (APA)
Modern Aviation, Inc
Englewood, CO
Added 9 days ago
MA
Representative, Customer Service (DSM PT)
MODERN AVIATION INC
Des Moines, IA
- $17 to $18 USD / hour
Added 11 days ago
MA
Representative, Customer Service 2nd Shift (2pm - 10pm)
MODERN AVIATION INC
Charlotte, NC
- $21 to $23 USD / hour
Must have open availability as work hours may vary, including evenings, weekends, and holidays
Added 11 days ago
MA
Ground Handler (BFI VAR)
MODERN AVIATION INC
Seattle, WA
- $22 to $24 USD / hour
Added 13 days ago
MA
Technician, Line Service (APA FT)
Modern Aviation, Inc
Englewood, CO
- $21 to $23 USD / hour
Must have open availability as work schedules vary, including evenings and weekends
Added 15 days ago
MA
General Manager (DSM)
MODERN AVIATION INC
Des Moines, IA
- $110,000 to $125,000 USD / year
Added 16 days ago
MA
Technician, Line Service (BFI)
MODERN AVIATION INC
Seattle, WA
- $22.5 to $24.5 USD / hour
Must have open availability as work schedules vary, including evenings and weekends
Added 17 days ago
MA
Coordinator, Base Safety (FRG)
MODERN AVIATION INC
Farmingdale, NY
- $23 to $25 USD / hour
Added 17 days ago
MA
Technician, Line Service (DSM FT)
MODERN AVIATION INC
Des Moines, IA
- $17 to $20 USD / hour
Must have open availability as work schedules vary, including evenings and weekends
Added 18 days ago
MA
Technician, Line Service (ILM FT)
MODERN AVIATION INC
Wilmington, NC
- $17.5 to $19 USD / hour
Must have open availability as work schedules vary, including evenings and weekends
Added 27 days ago
MA
Representative, Customer Service (APA FT)
Modern Aviation, Inc
Englewood, CO
- $23 to $26 USD / hour
Must have open availability as work hours may vary, including evenings, weekends, and holidays
Added 27 days ago
MA
Supervisor, Line Service (APA)
Modern Aviation, Inc
Englewood, CO
- $24 to $26 USD / hour
Added 28 days ago
MA
Ground Handler (CLT VAR)
MODERN AVIATION INC
Charlotte, NC
- $18 to $20 USD / hour
Must possess good communication skills including written, verbal and radio communications · Must have customer service and/or line service experience
Added 29 days ago
MA
Representative, Customer Service (LGA FT)
MODERN AVIATION INC
Flushing, NY
- $25 to $27 USD / hour
Added 29 days ago
MA
Technician, Line Service (RUT FT)
MODERN AVIATION INC
North Clarendon, VT
- $19 to $21 USD / hour
Must have open availability as work schedules vary
Added 29 days ago
MA
Manager, Customer Service (ILM)
MODERN AVIATION INC
Wilmington, NC
- $70,000 to $80,000 USD / year
Added 29 days ago
MA
Technician, Line Service 3rd Shift - 10pm to 6am
MODERN AVIATION INC
Charlotte, NC
- $21 to $23 USD / hour
Must have open availability as work schedules vary, including evenings and weekends
Added 29 days ago
MA
Representative, Customer Service (MHR)
MODERN AVIATION INC
Mather, CA
- $20 to $22 USD / hour
Must have open availability as work hours may vary, including evenings, weekends, and holidays
Added 29 days ago
MA
Technician, Line Service (APA FT)
MODERN AVIATION INC
Englewood, CO
- $21 to $23 USD / hour
Must have open availability as work schedules vary, including evenings and weekends

Closed listing

MODERN AVIATION INC

Manager, Customer Service (APA)

Englewood, CO, United States

$70,000 to $90,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $90,000 USD / year
Posting language: English
Posted: Sep 17, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Customer Service Manager is responsible for the day to day leadership, safety, service quality, and operational effectiveness of the FBO Customer Service Team. This role works closely with the General Manager and Line Service leadership to ensure a seamless customer experience while maintaining high standards for safety, professionalism, and customer satisfaction.

Customer Service Operations & Service Delivery

Lead daily customer service activities to ensure consistent, professional, and timely service delivery
Serve as an active, visible leader during operations, including handling service recovery when necessary
Conduct shift briefings to align CSRs and supervisors on daily priorities, safety topics, and service expectations
Meet, greet, and assist customers with hotel accommodations, ground transportation, catering, and special service requests
Ensure adherence to company standards related to customer service, safety, and security
Support efforts to improve external customer satisfaction scores, including third party surveys and feedback tools

Team Leadership, Staffing & Development

Directly supervise Customer Service Representatives (CSRs) and Customer Service Supervisors
Recruit, interview, and support the hiring of new Customer Service team members
Ensure initial and recurrent training is completed and properly documented
Develop and manage CSR schedules; recommend staffing levels based on operational demand
Conduct performance reviews; provide coaching, feedback, and corrective action as needed
Promote employee engagement and accountability to support customer loyalty and retention

Safety, Compliance & Quality

Reinforce a strong safety culture through daily observations, audits, and routine communication
Ensure consistent use of the Baldwin Safety Management System (SMS)
Participate in monthly service and safety meetings and support required training initiatives
Ensure customer service procedures are understood, followed, and updated as needed
Partner with leadership to support compliance with airport, company, and regulatory requirements

Customer Relations & Business Support

Build and maintain positive relationships with customers, tenants, and business partners
Seek customer feedback through surveys and direct interaction, promoting continuous improvement
Support customer retention and new business development by identifying service opportunities
Perform additional duties as assigned by the General Manager

Qualifications

Bachelor’s degree from a four year college or university OR five (5) years of related experience/training, or an equivalent combination of education and experience
People leadership or supervisory experience
Experience in the aviation industry; FBO preferred
Proficiency with Microsoft Office and standard business systems; X1 preferred
Strong verbal, written, and interpersonal communication skills
Valid driver’s license

Preferred:

Demonstrated organizational and people leadership skills
Strong customer service and relationship management experience
General understanding of business operations

Working conditions and physical demands for this role

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and printers.

Physically able to perform frequent walking, sitting, stooping, stretching, bending, reaching, and grasping actions. While performing the duties of this job, the employee may be exposed to moving mechanical parts. The employee may be exposed to wet and/or humid conditions including extreme heat and cold. The noise level in the work environment is occasionally loud. May be required to work nights and weekends and holidays.

Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties, and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Predictive Index Assessment

Please click on the link below to complete a behavioral assessment. This step is required.

https://assessment.predictiveindex.com/bo/804D/CustomerServiceManager_Aug2025_19150

Modern Aviation’s Pay Range

$70,000 - $90,000 + bonus + benefits.

The Modern Aviation pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, or other laws.

Modern Aviation offers a comprehensive benefits package for eligible employees, including medical, dental, and vision insurance; company-paid life and disability coverage; 401(k) with company match; paid time off and holidays; and additional voluntary benefit options.

Equal Employment Opportunity

Modern Aviation is committed to providing equal employment opportunities to all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local laws. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the role.

Applicants must be legally authorized to work in the United States for any employer. Modern Aviation is unable to sponsor or assume sponsorship of an employment visa.

If you require accommodations during the interview process or have questions, please contact careers@modern-aviation.com.

About employer

More about this job

Skills

Customer service
Leadership
Team leadership
Manage customer service
Corporate social responsibility
Coaching
Communication skills
Regulatory compliance
Process improvement
Sales
Microsoft Office
Valid driver's licence
Office equipment

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