Quality Control Specialist - OE Section

ROLE OVERVIEW

The OE Quality Control Specialist is responsible for monitoring and managing quality issues reported by assigned OEM customers and for coordinating overall process and customer quality activities for outsourced ICCU and HPCU production. The Specialist monitors OEM customer quality trends and outsourced manufacturing process performance, coordinates investigations of customer and production concerns, and works with outsourcing partners and relevant internal sections and departments to identify root causes and develop effective containment, corrective, and preventive actions. The Specialist communicates investigation results and corrective action plans to OEM customers and follows up on implemented improvements to prevent recurrence and additional customer issues.

KEY RESPONSIBILITIES (To perform within this position successfully, the incumbent must be able to perform each essential duty satisfactorily. Other duties may be assigned.)

• Manage quality issues and concerns reported by assigned OEM customers.
• Manage overall process quality activities for outsourced ICCU and HPCU production, including process performance, defect trends, change points, containment, corrective actions, and follow-up with outsourcing partners.
• Monitor and analyze OEM customer quality issues, defect trends, claims, and quality performance.
• Coordinate immediate containment activities when customer quality concerns are reported.
• Investigate customer-reported defects and concerns to determine the affected scope and potential causes.
• Lead and coordinate root cause analysis with relevant internal sections and cross-functional departments.
• Coordinate the development and implementation of corrective and preventive actions for OEM customer quality issues.
• Prepare and provide investigation results, containment actions, root cause findings, and corrective action plans to OEM customers.
• Follow up on corrective actions and verify effectiveness to prevent recurrence and additional customer concerns.
• Maintain effective and professional communication with OEM customers regarding open quality issues and corrective action status.
• Communicate directly with outsourcing partners and OEM customers regarding ICCU and HPCU process quality issues, investigation results, corrective action plans, action status, and effectiveness verification.
• Maintain accurate records of customer complaints, investigations, corrective actions, and follow-up activities.
• Prepare and consolidate daily, weekly, and monthly OEM customer quality reports.
• Issue and manage applicable NCRs, Quality Alerts, customer quality reports, and other quality-related documentation.
• Analyze customer quality data and recurring issues to identify improvement opportunities.
• Support OEM customer meetings, quality reviews, investigations, audits, and other customer quality activities as required.
• Comply with and promote workplace safety requirements.
• Perform other related duties as assigned.

Required Knowledge, Skills & Abilities:

• Ability and willingness to learn manufacturing and quality control principles.
• Ability to use basic reasoning and problem-solving skills with guidance and training.
• Ability to learn how to identify, investigate, and document quality issues.
• Ability to read, follow, and document work instructions, quality standards, and inspection criteria.
• Basic computer skills, including Microsoft Excel, PowerPoint, and other business applications.
• Effective written and verbal communication skills.
• Ability to collaborate effectively with internal cross-functional departments.
• Strong attention to detail and ability to maintain accurate quality records.
• Proficiency with Microsoft Excel, PowerPoint, Outlook, Word, and other business applications.

AUTHORITY & SCOPE

Supervisory Responsibilities:

None. This position does not have direct supervisory responsibility.

QUALIFICATIONS

(The requirements listed below are representative of the knowledge, skills, and/or ability required and preferred for this position.)

Required Education & Experience:

• HS Diploma or GED Equivalent.
• Familiarity with Microsoft Excel, PowerPoint, Outlook, Word, and other business applications.
• Familiarity with occupational hazards and safety precautions.
• Experience working on projects or tasks requiring attention to detail.
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Certificates, Licenses, and Registrations:

• N/A

Preferred Education, Experience, and Certified / Licenses:

• Associate's Degree or higher in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Manufacturing Engineering, Quality Engineering, or a related field preferred, but not required.
• Previous experience in automotive manufacturing, quality, or OEM customer quality preferred, but not required.
• Experience with quality problem-solving tools such as 5 Why, Fishbone Diagram, 8D, or other root cause analysis methods preferred.
• Familiarity with IATF 16949, ISO 9001, PFMEA, Control Plan, SPC, MSA, or other automotive quality tools preferred.
• Experience preparing customer quality reports, corrective action reports, or using quality systems preferred.
• Relevant quality certifications are preferred but not required.

Physical Working Conditions:

• Combination of office, OEM Customer Site, and manufacturing floor environments, including routine walking and standing within and between production areas and buildings.
• Business travel to OEM Customer locations may be required.
• Must comply with all site safety rules and required personal protective equipment requirements while in manufacturing areas.
• Availability to work extra hours to meet deadlines as required.
• Ability to move across level and uneven surfaces and to sit, stand, stoop, kneel, grasp, push, pull, crawl, climb, and walk.