Quality Control Assistant Manager (OE Section)

ROLE OVERVIEW

The OE Quality Control Assistant Manager supports the Quality Control HOS by supervising assigned Quality Control Specialists and coordinating customer quality activities for assigned OEM customers, including overall process and customer quality management for outsourced ICCU and HPCU production. The position provides work direction, reviews investigations and reports, coordinates containment and corrective actions with outsourcing partners and internal sections and departments, communicates quality status to customers and leadership, and verifies action effectiveness to prevent recurrence.

Key Responsibilities: (To perform within this position successfully, the incumbent must be able to perform each essential duty satisfactorily. Other duties may be assigned.)

• Supervise, guide, and support assigned Quality Control Specialists in daily customer quality activities and priority management.
• Assign work, monitor progress, and review the completeness and effectiveness of quality investigations, reports, containment actions, and corrective actions.
• Coordinate overall quality management activities for assigned OEM customers and products.
• Oversee overall process quality management for outsourced ICCU and HPCU production, including process performance, defect trends, change points, audits, containment, corrective actions, and follow-up with outsourcing partners.
• Lead investigations of customer-reported and internal process defects, including affected-scope determination, containment, root cause analysis, corrective action, and effectiveness verification.
• Monitor OEM customer quality issues, defect trends, claims, and quality performance, and escalate significant risks to the Quality Control HOS.
• Review and consolidate daily, weekly, and monthly customer quality reports and communicate major risks, trends, and action status to the Quality Control HOS.
• Coordinate immediate containment and cross-functional response activities when customer quality concerns are reported.
• Collaborate with Production, Engineering, Logistics, Supplier Quality, MIP Quality, and other relevant teams to resolve quality issues and prevent recurrence.
• Review investigation results, root cause findings, corrective action plans, and customer submissions for accuracy, completeness, and timely closure.
• Coordinate professional communication with OEM customers regarding open issues, investigation results, corrective actions, and follow-up status.
• Provide coaching and job-related training to Quality Control Specialists and promote consistent execution of quality procedures and best practices.
• Support customer meetings, quality reviews, audits, investigations, and escalation activities as required.
• Ensure customer complaints, NCRs, Quality Alerts, corrective actions, and supporting records are maintained accurately.
• Comply with and promote workplace safety requirements.
• Perform other related duties as assigned.

Required Knowledge, Skills, and Abilities:

• Demonstrated ability to supervise, guide, and develop team members while managing multiple priorities.
• Strong problem-solving and analytical skills, including root cause analysis and corrective action management.
• Ability to review technical information, quality data, investigation results, and reports for accuracy and completeness.
• Working knowledge of customer quality response, defect containment, traceability, and continuous improvement.
• Effective written and verbal communication skills for coordination with OEM customers, leadership, and cross-functional teams.
• Ability to organize work, monitor action status, and escalate significant quality risks or overdue actions.
• Proficiency with Microsoft Excel, PowerPoint, Outlook, Word, and other business applications.

AUTHORITY & SCOPE:

Supervisory Responsibilities:

Yes. Provides day-to-day supervision, work direction, coaching, and performance feedback for assigned Quality Control Specialists. Formal personnel actions remain subject to the authority and approval structure established by the Quality Control HOS and company policy.

QUALIFICATIONS

(The requirements listed below are representative of the knowledge, skills, and/or ability required and preferred for this position.)

Required Qualifications and Experience:

• HS Diploma or GED Equivalent
• Minimum of four (4) years of relevant hands-on experience in quality control, quality assurance, manufacturing, automotive operations, process quality, or an equivalent combination of relevant experience and demonstrated capability.
• Minimum of one (1) year of experience leading teams or projects.
• Proficiency with Microsoft Excel, PowerPoint, Outlook, Word, and other business applications.
• Familiarity with occupational hazards and safety precautions.
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Certificates, Licenses, and Registrations:

• N/A

Preferred Education, Experience, and Certified / Licenses:

• Associate's Degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Manufacturing Engineering, Quality Engineering, or a related field preferred, but not required.
• Previous experience supervising, mentoring, or serving as a lead for quality personnel is preferred.
• Experience in automotive manufacturing, OEM customer quality, or electrified powertrain components is preferred.
• Experience leading or coordinating customer issue response and cross-functional corrective action activities is preferred.
• Knowledge of IATF 16949, ISO 9001, customer-specific requirements, 8D, 5 Why, Fishbone Diagram, PFMEA, Control Plan, SPC, and MSA is preferred.
• Relevant quality certifications are preferred but not required.

Physical Working Conditions:

• Combination of office, OEM Customer Site, and manufacturing floor environments, including routine walking and standing within and between production areas and buildings.
• Business travel to OEM Customer locations may be required.
• Must comply with all site safety rules and required personal protective equipment requirements while in manufacturing areas.
• Availability to work extra hours to meet deadlines as required.
• Ability to move across level and uneven surfaces and to sit, stand, stoop, kneel, grasp, push, pull, crawl, climb, and walk.