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MMS Group

Community Manager

Westerville, OH, United States

401(k) with a company match of 20¢ on every $1 you save, on up to 5% of your pay

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Job details

Pay: 401(k) with a company match of 20¢ on every $1 you save, on up to 5% of your pay
Education: High school diploma
Posting language: English
Posted: Nov 6, 2026

Original job description

At GoldOller, "This is Home" is more than a motto; it's a promise. A promise of leadership that empowers, teamwork that inspires, and a culture where every voice matters. Here, you won't just manage properties, you'll shape communities, build lasting relationships, and grow your own career along the way. We're proud to be ranked among the top in ORA Power Rankings and to hold a 4.6 rating on Glassdoor from our very own team. When you join GoldOller, you're not just finding a job. You're finding a place where you belong, a purpose you can believe in, and a company that invests in your future. Ready to make an impact? Apply today!

Position Purpose:

The Community Manager is the driving force behind the operational, financial, and cultural success of the residential property - setting the tone for excellence in resident and customer satisfaction, team development, and performance. This role requires a proactive, solutions-focused leader who not only manages daily operations but also inspires, coaches, and develops a high-performing team that delivers GoldOller’s Gold Standard of Service. As both strategist and mentor, the Community Director leads with accountability, vision, and empathy - ensuring residents feel at home, employees feel supported, and the community thrives both operationally and financially. When performance challenges arise, the Community Manager takes a strategic, forward-thinking approach: assessing the situation, creating a clear and actionable improvement plan, implementing solutions, and keeping leadership informed every step of the way.

This position also has the potential to earn monthly bonuses! Duties and Responsibilities Financial & Operational Excellence

Prepare and monitor budgets; drive property performance by meeting/exceeding occupancy and rental income goals, maintaining ≤2% bad debt, and optimizing expenses within budget by month-end.
Accurately prepare, track, and report financial data - including payroll, overtime, petty cash, rent collection, delinquency, evictions, FAS, damages, and security deposit reconciliations - in compliance with company policy.
Utilize all required operational technologies (including RealPage products) to track performance, manage purchasing, maintain PO compliance, and ensure real-time data accuracy.
Develop action plans when performance falls below expectations; communicate needs and collaborate with the Regional Property Manager, Asset Manager, and DOO.
Regularly walk, oversee, and inspect the property while documenting findings in applicable systems.
Complete move-in, move-out, vacancy, and annual unit inspections. Enforce Fair Housing laws, safety codes, health regulations, and local ordinances. Assess and post all related charges and issue professional resident notices.
Maintain the leasing office in a neat, organized, businesslike manner with consistent office hours.
Attend management meetings, complete all assigned training, and ensure team training compliance.
Report all liability and property incidents immediately; ensure timely submission of workers’ compensation documentation.

Leadership & Employee Development

Motivate, empower, and promote teamwork across the site team to achieve shared goals.
Recruit, onboard, and retain high-performing talent while fostering a culture of accountability, engagement, and continuous learning.
Provide real-time coaching, conduct performance reviews, develop growth plans, manage corrective action, and lead the counseling and termination process when necessary.
Lead weekly team meetings that encourage collaboration, innovation, and alignment with company standards and strategic goals.
Model servant leadership by recognizing achievements, supporting development, and inspiring ownership and pride in results.
Interpret and apply all personnel and departmental policies consistently.
Oversee timecards, overtime, PTO, and attendance; ensure timely review and approval.
Maintain a professional image and ensure all team members adhere to dress code and uniform requirements.

Resident & Customer Engagement

Maintain high resident satisfaction through timely service, proactive communication, and effective conflict resolution.
Professionally communicate resident notices and enforce compliance with rules and regulations.
Develop creative resident retention programs; host and attend resident events; maintain a 40%+ renewal ratio.
Manage seamless, compliant move-ins and move-outs; complete all leases, renewals, and addendums.
Monitor, solicit, and respond to social media reviews in alignment with brand standards.
Counsel delinquent residents and participate in court hearings or appeals as needed.
Refer residents to appropriate agencies for economic, social, legal, or health-related support.
Oversee leasing strategy, pricing, and renewals consistent with leadership and AIRM guidance.
Ensure leasing teams maintain a 25%+ closing ratio and score 85%+ on shopping reports.
Manage advertising and social media strategy; track competitors and complete regular market surveys.
Ensure all resident-facing materials are professionally branded and visually aligned with company standards.
Ensure CRM is properly managed - respond to unmanaged leads within 24 hours and follow up on leads requiring attention per policy.
Maintain high occupancy by professionally showing vacant apartments and following timely leasing procedures.
Complete approved credit, criminal, and background checks for all applicants.

Maintenance & Asset Preservation

Partner with maintenance leadership to ensure all service requests are logged, responded to within 24 hours, and closed promptly; communicate with residents when delays occur.
Ensure timely completion of preventative maintenance, safety checklists, and inspections per company best practices.
Maintain high standards of curb appeal, cleanliness, and safety across grounds and common areas; ensure OSHA and MSDS compliance.
Oversee all make-ready processes to balance speed, quality, and budget.
Oversee all work performed by vendors and contractors related to building and grounds maintenance.
Ensure availability for emergency calls, either personally or via designated team members.
Maintain community-owned tools, materials, and equipment neatly and securely; ensure shop areas remain clean and organized.
Perform any additional duties as assigned.

Skill Requirements

Demonstrated success in property management with strong financial, leasing, marketing, and resident relations skills.
Proficiency in Microsoft Office and RealPage systems (OneSite, AIRM, Ops Technology).
Strong understanding of Fair Housing, ADA, FCRA, OSHA, landlord-tenant laws, and applicable state/local codes.
Exceptional leadership, coaching, and team-building abilities.
Excellent conflict resolution skills with a balance of empathy and firmness.
Strong multitasking, organizational, communication, and problem-solving abilities in a fast-paced environment.
Proven ability to build effective relationships with peers, leadership, residents, and external partners.

Position Requirements

Education: High school diploma or GED required; Bachelor’s in Business or Marketing preferred.
Experience:
1–3 years of residential property management experience as a Community Manager or similar role.
1–3 years of multifamily housing experience.
Experience with OneSite required.
Physical Ability: Able to lift/push/pull up to 40 lbs.
Valid driver’s license and reliable personal vehicle required.
CAM or ARM certification preferred.
Ability to work one weekend per month.
Ability to travel to other sites, including out-of-state and overnight travel as needed.

Who We Are GoldOller Real Estate Investments is a dynamic and growing company that acquires, develops, and operates multifamily communities across the country. With more than 40,000 units under management in 12 states, we proudly represent over $2.6 billion in assets. Our success comes from investing not only in properties - but in our people. Perks & Benefits We Offer GoldOller believes in a healthy work-life balance. Keeping our employees in mind, here are just a few of the benefits we provide:

12 paid holidays, plus a Celebrate YOU Day
Up to 12 days of PTO in your first year (vacation, personal, and sick time), growing with tenure
Medical, dental, and vision plans for you and your family, starting the 1st of the month after 60 days of employment, plus a company-paid Health Reimbursement Account
Company-paid life insurance and Long-Term Disability coverage
401(k) with a company match of 20¢ on every $1 you save, on up to 5% of your pay
Paid maternity, adoption, and parental leave (after 2 years of service), plus paid bereavement leave
Company-paid certifications & licensing
Complimentary access to GoldOller community amenities (pools, fitness centers, wellness classes)

Visit www.goldoller.com to learn more!Equal Opportunity Employer

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More about this job

Skills

Payroll
Account reconciliation
Regulatory compliance
Procurement
Inspection
Documentation
Leadership
Teamwork
Coaching
Manage corrective actions
Counselling
Collaboration
Communication skills
Conflict resolution
Communicate with tenants
MSDS
Microsoft Office
Team building
Multitasking
Problem solving
Valid driver's licence

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