Jobs in the United States

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GI
Systems Technician II (NOC)
GD Information Technology, Inc.
United States
- $21.25 to $28.75 USD / hour
● ITSM Operations Support (Change, Incident & Problem Management):
Added 1 min ago
Senior Systems Administrator (Australia) - TS/SCI with Polygraph
GD Information Technology, Inc.
United States
Added 1 min ago
Senior Systems Administrator (Australia) - TS/SCI with Polygraph
GD Information Technology, Inc.
United States
Added 1 min ago
GI
SCITLS Client Services Support Specialist
GD Information Technology, Inc.
United States
- $28.05 to $37.95 USD / hour
USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control,…
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Program Analyst (Secret clearance required)
GD Information Technology, Inc.
United States
…travel coordination, configuration management activities, SIPR operations support, and customer reporting requirements. The Program Analyst will serve as a key member of the program…
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Operations Analyst Technician
ARMA Global Corporation
United States
Seize your opportunity to make a personal impact as an Operations Analyst Technician supporting a critical mission on Fayetteville, NC. ARMA Global, a fully owned subsidiary of GDIT is your…
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Network Manager III (Specialized - Wi-Fi) / Wireless Network Engineer
GD Information Technology, Inc.
United States
Added 1 min ago
Intelligence Analyst
GD Information Technology, Inc.
United States
Added 1 min ago
Cyber Information Assurance Manager
GD Information Technology, Inc.
United States
…Information Assurance Manager joining our team to support mission operations at USSOCOM by ensuring that networks, systems, and devices are properly documented and managed from a security…
Added 6 mins ago
NS
Staff Product Engineer (Integrated Voltage Regulators)
NAVITAS SEMICONDUCTOR USA, INC.
Torrance, CA
- $145,000 to $185,000 USD / year
Lead root-cause investigations with design, packaging, operations, quality, and reliability teams, including customer returns and failure analysis.
Added 6 mins ago
Scientist, Mass Spectrometry
Axiom
South San Francisco, CA
- Own Axiom’s LC-MS/MS operations across targeted and untargeted workflows, including chromatography, UV detection, mass spectrometry, and supporting equipment.
Added 20 mins ago
Strategic Sales Engineer, Desert/Rockies
Rubrik
AZ
Rubrik (NYSE: RBRK) is the Security and AI Operations Company, delivering one platform built at the intersection of data, identity, and AI. The platform enables agentic cyber resilience and…
Added 21 mins ago
AE
Campus Undergraduate Full-Time Analyst - 2027 Data & Analytics, Enterprise Technology Services- Phoenix, AZ
American Express
Phoenix, AZ
- $78,000 to $124,750 USD / year
- Full-time
…competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is…
Added 21 mins ago
AE
Campus Graduate Masters Full-Time Senior Associate - 2027 Cybersecurity Analyst, Enterprise Technology Services- Phoenix, AZ
American Express
Phoenix, AZ
- $89,250 to $150,250 USD / year
- Full-time
…competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is…
Added 21 mins ago
AE
Campus Graduate Masters Summer Internship Program - 2027 Digital Product Management, Enterprise Technology Services- Phoenix, AZ
American Express
Phoenix, AZ
- $24.05 to $63 USD / hour
…competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is…
Added 21 mins ago
AE
Campus Graduate Masters Full-Time Manager - 2027 Data Engineer II, Enterprise Technology Services- Phoenix, AZ
American Express
Phoenix, AZ
- $89,250 to $150,250 USD / year
- Full-time
…competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is…
Added 21 mins ago
AE
Campus Graduate Masters Full-Time Senior Analyst - 2027 Data & Analytics, Enterprise Technology Services- Phoenix, AZ
American Express
Phoenix, AZ
- $89,250 to $150,250 USD / year
- Full-time
…competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is…
Added 21 mins ago
AE
Campus Undergraduate Full-Time Analyst - 2027 Data Engineer I, Enterprise Technology Services- Phoenix, AZ
American Express
Phoenix, AZ
- $78,000 to $124,750 USD / year
- Full-time
…competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is…
Added 21 mins ago
AE
Campus Graduate Masters Full-Time Engineer - 2027 Software Engineer II, Enterprise Technology Services- Phoenix, AZ
American Express
Phoenix, AZ
- $89,250 to $150,250 USD / year
- Full-time
…product partners, architecture, information security, risk, operations, and business stakeholders to create software solutions that are dependable, maintainable, and aligned to enterprise…
Added 21 mins ago
AE
Campus Undergraduate Full-Time Associate - 2027 Cybersecurity Analyst, Enterprise Technology Services- Phoenix, AZ
American Express
Phoenix, AZ
- $78,000 to $124,750 USD / year
- Full-time
…competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is…
Added 21 mins ago
AE
Campus Graduate Masters Full-Time Engineer - 2027 AI Engineer I, Enterprise Technology Services- Phoenix, AZ
American Express
Phoenix, AZ
- $78,000 to $124,750 USD / year
- Full-time
…competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is…
Added 21 mins ago
AE
Campus Graduate Masters Summer Internship Program - 2027 Business Strategy, Global Servicing- Phoenix, AZ
American Express
Phoenix, AZ
- $38.45 to $87 USD / hour
Global Servicing (GS) is responsible for the company’s customer service, credit, and fraud operations serving consumers, commercial clients, and merchants around the world, as well as…
Added 21 mins ago
AE
Senior Infrastructure Engineer I
American Express
Phoenix, AZ
- $123,000 to $215,250 USD / year
Deep knowledge of high-availability infrastructure, enterprise operations, release management, incident management, performance optimization, and production support.
Added 21 mins ago
Americas Consulting Communications & Engagement Talent, Operations & Finance - Associate Director
EY
Phoenix, AZ · Tucson, AZ
…Consulting Communications & Engagement Associate Director - Talent, Operations & Finance - you will develop and implement communications initiatives that keep leaders and employees aligned,…
Added 21 mins ago
EG
Director, Clinical Operations – Phase III Oncology
Eliassen Group
Phoenix, AZ
- $150 to $160 USD / hour
Our client is seeking a Director, Clinical Operations to lead the operational execution of a large global Phase III breast cancer study. The role will drive study start-up, site activation,…

Miter

Customer Support Specialist (Payroll Support)

San Francisco, CA, United States
New York, NY, United States

$75,000 to $85,000 USD / year

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Job details

Pay: $75,000 to $85,000 USD / year
Posting language: English
Posted: Oct 29, 2026

Original job description

A BETTER BUILT WORLD https://www.miter.com/resources/a-better-built-world/

At Miter, we’re on a mission to help construction contractors build with confidence. If we’re successful, we’ll make it easier and faster to build critical physical infrastructure - roads, bridges, utilities, data centers, housing, etc.

For decades, construction and field services contractors have had to run their businesses on outdated software: clunky, on-premise systems created in the 1980s and 1990s.

That’s where Miter comes in. We’re using AI and embedded payments to rebuild the core HR, finance, and operations systems that underpin our physical economy. Using Miter, contractors like Marathon Electrical https://www.miter.com/customer-story/marathon-electrical-contractors/, W.J. O’Neil https://www.youtube.com/watch?v=GNExtmeHcSg, and Truebeck Construction http://truebeck.com/ are building stronger teams, controlling job costs, and accelerating jobsite execution.

This idea is resonating. Since we launched in 2021, we’ve grown to thousands of customers and tens of millions in ARR, making us one of the fastest growing vertical software companies ever. To double-down on our momentum, we’ve raised $78M+ from top investors (Bessemer, Coatue, and Battery) who share our belief that we’re just getting started.

What You'll Do

Manage customer support inquiries via phone/screenshare and email (about a 50/50 split), ensuring accurate, timely and efficient resolution of payroll, tax, HR, benefits and general platform issues.
Dig into complex, multi-step issues: figure out what broke, why, and what the customer needs to do next, then explain it in plain human language.
Untangle construction-specific payroll scenarios like certified payroll, prevailing wage, union fringes, and multi-state field crews.
Hit Resolution, SLA, and CSAT goals while keeping quality high
Work cross-functionally with our entire CX and Product orgs
Spot patterns in what customers are running into and turn them into bug reports, feature requests, and process improvements with Product and Engineering.
Keep our knowledge base and AI-powered support tools sharp, so the next customer (and teammate) gets the right answer faster.
Build deep expertise in a specialty area (payroll, tax, HR, or benefits) and help teammates level up in it.

What You'll Need

2+ years supporting payroll customers or processing payroll directly, at a payroll provider, PEO, HR tech, or accounting firm.
Working knowledge of payroll tax: federal and state withholding, SUI/SUTA, 941s, W-2s and W-2cs, amendments, and what happens when a filing goes wrong.
Comfort with the messy stuff: garnishments, multi-state withholding and reciprocity, pre- and post-tax deductions, off-cycle and correction payrolls.
At least one year-end and tax season under your belt
You pride yourself in being organized and having clean queue hygiene. No cases slip through the cracks, you set expectations with customers, and over-communicate.
Strong troubleshooting instincts: the ability to learn software you've never seen before and work out what's going on without a script.
You are self-starting and don’t need to be told what to do next. If you see something needs to be done, you thrive on having high ownership to just do it. You are not deflated by ambiguity. Not everything has a process yet, and you're excited to help build it.
Clear, warm written and verbal communication. You can explain a tricky payroll issue to a stressed-out customer so it actually makes sense. You make them feel important and heard. You don’t mind getting on the phone with people during a hard or stressful situation
Comfort utilizing AI tools and workflows beyond the surface level. You have an interest in building more, even if you haven’t had the chance to flex that muscle yet in previous roles. You will do this at Miter!

Nice to Have

Hands-on experience with certified payroll, prevailing wage, union fringes, or multi-state crews.
Familiarity with construction or accounting software (Sage, Intacct, Procore, Viewpoint, Foundation, or similar) as a user, implementer, or support professional.
Experience writing knowledge base content or training teammates.
Utilized AI to build internal tools or improve workflows.

Our Interview Process

Recruiter Screen
Hiring Manager Interview
Take Home Exercise
Domain Challenge
Final Leadership Interview

OUR BENEFITS:

Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages.
Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs.
401(k) Retirement Plan: Company-matched contributions to help you plan for your future.
Flexible PTO: Take the time you need to recharge and be your best self.
Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.
Learning & Development: We offer every employee an annual educational allowance to explore external professional development.
Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs.
Community: Company-wide and team-specific off-sites per year.

HYBRID VS. REMOTE APPROACH:

We believe the magic of Miter comes from working side by side. We also believe in work flexibility. For roles that are listed as hybrid, our approach is 3 days a week in the office giving us the chance to connect, brainstorm, and build stronger relationships. If you live within a reasonable commute to either our New York City or San Francisco offices, we ask that you work in our hybrid approach.

Otherwise, for roles listed as remote or in other cities where we don't have an office location, there is no requirement to work in our hybrid approach. We do travel a few times a year for onboarding, company-wide and team specific off-sites!

JOIN OUR TALENT COMMUNITY

Not seeing a role that matches your background right now? Apply to our Talent Community https://jobs.ashbyhq.com/miter/form/talent-community-form, and we’ll reach out if a role opens up that aligns with your experience!

EQUAL OPPORTUNITY:

Miter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

USE OF ARTIFICIAL INTELLIGENCE IN OUR HIRING PROCESS:

Miter uses AI-assisted tools as part of our hiring process to help our recruiting team manage and review applications more efficiently. We want to be transparent about how this works.

What the AI does: When you apply to a role at Miter, an AI tool may review your application against the specific qualifications and requirements posted for that job. This tool identifies whether your experience appears to meet, partially meet, or not meet each stated requirement, and it provides supporting evidence from your application for every assessment it makes.

What the AI does not do: The AI does not make hiring decisions. It does not reject, advance, or rank candidates on its own, and it does not assign you a numerical score. Every application is reviewed by a member of our recruiting team, who makes the final call on whether you move forward. The AI is a tool that helps our team prioritize their time across a high volume of applications. It is not a substitute for human judgment.

What information it uses: The tool evaluates the application materials you submit (your resume and any other application content) against role-specific criteria our team has defined. It does not pull information from external sources such as social media or professional networking profiles, and personal identifying information is removed from your materials before any AI review takes place.

Human oversight: Our recruiting team periodically reviews how these tools are performing to check for unintended patterns in outcomes, and we retain the ability to override any AI-generated assessment at any time.

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