Customer Solutions Representative

Customer Service Team Member

Location: Ooltewah, TN

Schedule: Full-Time | Monday–Friday (Day Shift)

Pay: Hourly, based on experience.

Position Overview

We are a growing local manufacturing company seeking a friendly, detail-oriented Customer Service Team Member to join our team. In this role, you'll serve as a primary point of contact for customers, providing exceptional service while supporting daily office operations. The ideal candidate enjoys working with people, communicates professionally, and thrives in a fast-paced environment.

What You'll Do

• Provide excellent customer service by phone, email, and in person.
• Respond to customer inquiries accurately and professionally.
• Process customer requests and assist with order-related questions.
• Maintain accurate records and complete data entry with a high level of attention to detail.
• Communicate effectively with customers and internal departments to ensure timely resolution of issues.
• Utilize Microsoft Office and other company software to support daily operations.
• Perform general administrative and customer support tasks as assigned.

What We're Looking For

• Excellent verbal and written communication skills.
• Strong customer service mindset with a professional and positive attitude.
• Proficiency with Microsoft Office (Outlook, Word, and Excel).
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Dependable, team-oriented, and eager to learn.
• Previous customer service or office experience is preferred but not required.

Why Join Us?

We offer a stable, full-time opportunity with a growing local company where you'll be part of a supportive team and play an important role in delivering outstanding service to our customers. If you enjoy helping people and are looking for a long-term career opportunity, we'd love to hear from you.

Apply today and become part of our growing team!