About Mission Underwriting Services
At Mission Underwriters, we provide the capital, issuing paper, and reinsurance access you need to launch your own Program Administrator (PA) business quickly and efficiently. We offer non-recourse capital for qualified underwriters, giving you a manageable risk profile with potential equity upside. By taking care of administrative complexities like compliance, risk management, accounting, and HR, we free you to focus on what you do best underwriting and distribution. Our turnkey platform gets you into the market in just a few months, minimizing disruption to your key relationships. With access to our network of highly rated issuing carriers and reinsurance partners, you can secure coverage with less stress and uncertainty. Built from the ground up, our purpose-driven technology simplifies workflows, enhances responsiveness, and eliminates the burden of outdated legacy systems.
What We Offer:
- Remote First Work Environment (US Based)
- Medical, Dental, Vision
- 401K, 401K Match
- Life and Disability Benefits
- Unaccrued Paid Time Off
- 11 Paid Holidays
- Employee Discounts
- Employee Assistance Program
- Educational Assistance Program
- Employee Referral Program
- Paid Parental Leave
Purpose:
Mission is seeking an MLOps and AI Infrastructure Engineer to build and operate production-grade infrastructure across our agentic AI platforms. This hands-on role sits at the intersection of cloud engineering, DevOps, AI platform operations, and AI governance. The successful candidate will ensure that our AI infrastructure is secure, observable, scalable, resilient, auditable, and ready for enterprise production use. This role owns the engineering practices that move AI workloads safely from development through production, including deployment automation, CI/CD, cloud security, monitoring and observability, incident response, model and agent lifecycle controls, model drift detection, and governance evidence. The role partners across engineering, data, product, security, and business teams to establish repeatable production-readiness standards across all three platforms.
Essential Duties/Functions:
AI infrastructure and production readiness
- Define and implement production-readiness standards for the agentic AI platforms, covering deployment, security, observability, reliability, scalability, resilience, cost management, rollback, and auditability.
- Design, build, and operate secure, scalable, and resilient AI infrastructure across Azure and AWS.
- Establish reference architectures, environment standards, landing-zone patterns, and governance controls for agents, models, data, APIs, and platform components.
- Partner with engineering and product teams to identify operational and governance risks early and move prototypes into production safely.
DevOps, deployment, and CI/CD
- Build and maintain CI/CD pipelines for infrastructure, applications, models, prompts, agents, configuration, and supporting services across development, test, and production environments.
- Create reusable Terraform and Bicep modules with version control, peer review, automated validation, and policy-as-code controls.
- Automate testing, security checks, approvals, artifact versioning, environment promotion, release controls, and rollback procedures using Azure DevOps and Bitbucket Pipelines.
Security, governance, and risk controls
- Implement identity and access management, secrets management, encryption, network security, vulnerability management, configuration controls, and secure-by-default platform patterns.
- Operationalize AI governance through model and agent inventories, version tracking, approvals, risk assessments, documentation, lineage, access controls, and audit evidence.
- Partner with security, legal, compliance, and risk stakeholders to translate governance requirements into technical controls and repeatable operating practices.
Monitoring, observability, and model operations
- Implement end-to-end monitoring, logging, tracing, alerting, dashboards, and audit trails for AI platforms and their dependent services.
- Monitor availability, latency, throughput, errors, data quality, model performance, token and cloud costs, security events, and user-impacting failures.
- Establish controls for model, data, and concept drift, prompt and configuration changes, degraded output quality, and unexpected agent behavior.
- Define thresholds, escalation paths, and remediation procedures for retraining, redeployment, rollback, and incident response; lead root-cause analysis and corrective actions.
Networking, resilience, and scalability
- Design and operate cloud networking, hybrid connectivity, firewalls, DNS, load balancing, private endpoints, and secure service-to-service communication.
- Implement backup, disaster recovery, business continuity, and failover strategies appropriate to AI workloads and business-critical services.
- Plan capacity and performance and implement horizontal and vertical scaling while managing service limits, reliability, and cost.
Technical insights and business partnership
- Provide technical direction, standards, code and architecture review.
- Work effectively with business, delivery, product, data, security, and engineering stakeholders to communicate readiness, risk, dependencies, and tradeoffs.
- Stay current with cloud, MLOps, AI platform, and governance practices and recommend improvements that strengthen production readiness.
Required Qualifications:
- Five or more years of experience in cloud infrastructure, DevOps, MLOps, or AI platform engineering across AWS and Azure.
- Professional-level architecture certification in both AWS and Azure is preferred.
- Hands-on experience with Azure DevOps, Bitbucket Pipelines, and CI/CD for production systems.
- Strong experience with Terraform, Bicep, infrastructure as code, version control, peer review, and policy as code.
- Experience with cloud security, IAM, networking, secrets management, encryption, vulnerability management, disaster recovery, and business continuity.
- Experience implementing monitoring, logging, alerting, tracing, observability, and auditability for distributed systems.
- Practical MLOps or AI platform operations experience, including deployment, versioning, performance monitoring, drift detection, and rollback.
- Working knowledge of AI governance, responsible AI, data privacy, model risk management, and audit or regulatory compliance.
- Experience supporting business users or working in a forward-deployed, customer-facing, or similarly stakeholder-intensive technical role.
- Ability to deploy, operate, and troubleshoot APIs across Azure and AWS.
- Experience delivering AI solutions using LLMs, RAG, machine learning, or agent frameworks.
- Ability to deploy and manage Databricks environments in Azure using infrastructure as code.
- Strong problem-solving, written and verbal communication, and stakeholder management skills.
Preferred Qualifications:
- Cloud architect certification or equivalent architecture experience.
- Experience with containers and orchestration, including Docker and Kubernetes.
- Experience with observability platforms and practices for distributed applications and AI workloads.
- Experience with model registries, experiment tracking, evaluation frameworks, feature management, or AI platform services.
- Experience with OAuth, JWT, API management, gateways, and secure service integration.
- Experience building data pipelines and analytics solutions using Python, SQL, and Spark is a plus
- Experience with FinOps, cloud cost optimization, and capacity planning.
- Experience in insurance, financial services, or another regulated environment.
- Experience with Agile, DevOps, automated testing, and continuous improvement practices.
- Bachelor’s degree in computer science, engineering, information systems, or a related field, or equivalent practical experience.
Knowledge, Skills, and Abilities:
- Strong knowledge of cloud architecture, MLOps, infrastructure as code, DevOps, and production operations.
- Ability to design production-ready AI infrastructure and translate AI governance requirements into measurable technical controls.
- Ability to use monitoring and observability signals to identify model drift, AI quality issues, reliability risks, and operational bottlenecks.
- Strong understanding of security, privacy, risk management, auditability, and responsible AI practices.
- Strong incident management, troubleshooting, root-cause analysis, and continuous improvement skills.
- Clear communication with technical and non-technical stakeholders, including the ability to explain risk and tradeoffs.
- Ability to lead through influence, mentor teammates, and establish practical engineering standards.
- Strong documentation, metrics, dashboarding, and operational reporting skills.
- Proficiency with Azure DevOps, Bitbucket, Terraform, Bicep, and common monitoring and observability tools.
- Ability to work independently in a remote environment, manage competing priorities, and handle confidential information appropriately.
Working Conditions:
- Requires a quiet work environment with regular sitting at a computer for extended periods of time.
- Regular use of hands and fingers.
- Frequent talking or hearing.
- Vision requirements: Close, distance, color, peripheral, focus and depth perception.
Additional Information
This is a remote position. Planned, in-office activities may be required on occasion (typically 2-4x per year). You must live in the United States and be authorized to work in the United States without requirement of employment sponsorship/visa.
