Technology Support Specialist

Technology Support Specialist Miron Construction Co., Inc. | Neenah Office DEPARTMENT: Information Technology JOB CLASSIFICATION: Full-Time FLSA CLASSIFICATION: Non-Exempt REPORTS TO: Technology Support Lead POSITIONS SUPERVISED: None

TRAVEL REQUIRED: 25%

WORK SCHEDULE: Day Shift

POSITION SUMMARY

The technology support specialist is responsible for all company software and hardware. This includes the installation, modification, and maintenance of all devices, software, and hardware, as well as responding to end-user issues.

ESSENTIAL FUNCTIONS

• Provides direct technology support to users across the company including, but not limited to, diagnosing and resolving issues, conducting upgrades, and providing basic technical training.
• Logs and tracks all end-user issues in the Help Desk tracking system and notifies technology support lead of trends or unusual activity.
• Coordinates and executes the distribution of new devices and programs throughout the company.
• Works closely with network administration to diagnose and troubleshoot network outages; assists with the reboot process.
• Continuously assesses software updates, drivers, and programs to ensure that the company is using the best tools.
• Administers support for AV, teleconferencing, and conference room technologies.
• Performs other related duties as assigned.

POSITION QUALIFICATIONS

• Associate degree in Computer Science, Information Technology, or any combination of education and professional experience that would meet the responsibilities listed above.
• Minimum of two years of experience in information technology is preferred.
• Experience with Microsoft Office 365, specifically Outlook, Word, and Excel.
• Excellent communication and interpersonal skills, with the ability to interact with team members across the organization.
• Ability to multitask, problem solve, and work efficiently both independently and collaboratively in a fast-paced and ever-evolving environment.
• Demonstrated ability to learn and adapt quickly while maintaining strong attention to detail.

WORK ENVIRONMENT

Primarily an office environment with occasional project site visits.

ADA PHYSICAL DEMANDS

The following outlines how much on-the-job time is spent on specific physical activities. Under 1/3 of your time will be spent climbing or balancing, tasting or smelling, and lifting up to 100 pounds. Up to 2/3 of your time will be spent standing, walking, sitting, reaching with hands and arms, using hands to finger, handle, or feel, stooping, kneeling, crouching, or crawling, talking or hearing, and lifting up to 25 pounds. Our office environment requires extensive computer work and the use of the phone.

At Miron, we:

• Create relationships built on honesty, integrity, and respect.
• Accept challenges, take the initiative, welcome hard work, and empower one another.
• Communicate with transparency at every opportunity, asking questions to gain clarity and understanding.
• Speak up, listen up, and recognize it to strengthen our team and hold one another accountable.
• Pursue excellence in our craft and utilize the best tools and processes to deliver safe, quality, and productive construction.
• Make sound decisions by focusing on the details, thinking it through, and asking for help when needed.
• Fulfill the commitments we make to our clients, our partners, and each other.
• Recognize achievements and celebrate successes together.
• Represent the best of Miron and the best of ourselves wherever we go.
• Serve the communities in which we live and work, giving back whenever and wherever we can.

CULTURE AND BENEFITS

For more information on Miron's culture and benefits, please click on the following link: https://miron-construction.com/join-the-team/office-careers/.

Miron Construction Co., Inc. is proud to be an Equal Opportunity / Affirmative Action Employer. We welcome and encourage ALL qualified applicants to apply for our open career opportunities.