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Added 6 days ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Added 6 days ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Added 6 days ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Added 6 days ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Added 6 days ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Added 6 days ago
Physical Design Lead, ASIC
Google
Sunnyvale, CA
…Unit) technology that powers Google's most demanding AI/ML applications. You’ll be part of a team that pushes boundaries, developing custom silicon solutions that power the future of…
Added 6 days ago
Junior Cloud/Software Engineer
Modern Technology Solutions Inc
Dayton, OH · Dayton
Support integration testing and verification of catalog services as they interact with ICAM Services, Foundational Services, EPAS, and mission applications.
Added 6 days ago
WS - Spring Term - INTERNSHIP – McPeek Realty – Management & Marketing Assistant – IWS
University of Pikeville
Pikeville, KY
Support long-term leasing workflows by processing rental applications, coordinating background/credit screenings, and tracking lease expiration/renewal schedules (CT, T).
Added 7 days ago
Lead .NET Developer
EPAM Systems
Fort Mill, SC
We are seeking an experienced Lead .NET Developer to join our team and drive the implementation of complex, high-quality software solutions.
Added 7 days ago
Solutions Engineer
CGI Technologies and Solutions, Inc.
Charleston, SC
CGI Federal is looking for a Solutions Engineer to deliver client facing applications, integrations, and automation that streamline operations and improve business processes. This role is…
Added 7 days ago
Product Manager, P&C Insurance Smart Apps
DXC Technology
Charleston, SC
…solutions to customers in over 70 countries. Our Insurance Software and Business Process Services (BPS) division is dedicated to revolutionizing the insurance industry through cutting-edge…
Added 7 days ago
Software Engineer IV
Fathom 4 LLC
Charleston, SC
Added 7 days ago
Sr. Full Stack Dev/ Tech Lead (.Net/ Financial Domain)
CGI Technologies and Solutions, Inc.
Greenville, SC
Own the quality and maintainability of code within assigned applications or services
Added 7 days ago
Senior Software Developer
Fluor
Greenville, SC
The Systems Developer role provides local project support for project automation technology. The technical specialist duties provide leadership for end user project support, project…
Added 7 days ago
O
Software Development Manager
Oracle
Columbia, SC
- $112,800 to $264,100 USD / year
Oracle Health Applications & Infrastructure is building a modern cloud platform for healthcare applications and services. The Identity and Access Management organization provides the…
Added 7 days ago
O
Senior Platform Software Engineer - OCI
Oracle
Columbia, SC
- $92,500 to $209,500 USD / year
Oracle Cloud Infrastructure (OCI) is looking for a Senior Platform Software Engineer to join the PKI team responsible for building and operating cloud-scale Public Key Infrastructure…
Added 7 days ago
Staff Full-stack Engineer - Shopping (Remote-eligible)
Capital One
Columbia, SC
Software engineering and solution architecture
Added 7 days ago
Analytics Developer 1
Baylor Scott & White Health
Columbia, SC
Proficient in the use of personal computers and related software applications.
Added 7 days ago
Clinical Informatics Analyst
Intermountain Health
Columbia, SC
Registered Nurse and other licensed clinical incumbents must hold and maintain current state licensure
Added 7 days ago
Director Supply Chain Business Operations
Intermountain Health
Columbia, SC
This position has enterprise-wide responsibility and accountability and reports to a VP or AVP role. The Business Applications Director works closely with Intermountain business leadership,…
Added 7 days ago
Product Manager - Technical
Intermountain Health
Columbia, SC
…operations. Collaborates with cross-functional teams, including software developers, engineers, data analysts, and healthcare professionals, to define product roadmap, product requirements,…
Added 7 days ago
Associate Territory Manager - Montana
Hubbell Power Systems
Columbia, SC
Candidate must live in Montana or Idaho and be willing to travel up to 60% within the assigned territory · Must live within or near the assigned territory of Montana
Added 7 days ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Added 7 days ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Added 7 days ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.

Miratech

Senior Routing Engine Developer (CX Platform)

Remote, United States

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Job details

Experience: 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will develop the core routing engine responsible for intelligent distribution of voice and digital interactions across agents, queues, skills, channels, and business units in real time. The role includes building highly scalable backend services capable of processing large volumes of routing decisions with strict latency, availability, and resiliency requirements. You will work primarily with Java, Spring Boot, distributed architectures, event-driven systems, and cloud-native technologies, collaborating closely with product, architecture, workforce management, telephony, and CX platform teams.

Responsibilities:

Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time.
Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules.
Ensure high availability, scalability, resilience, and performance across queues, routing paths, and interaction workloads.
Design and maintain APIs supporting routing configuration, administration, monitoring, and integration requirements.
Optimize systems for high concurrency, fault tolerance, resiliency, and predictable performance.
Integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms.
Design and develop critical Java and Spring Boot services, APIs, integration components, and reference implementations.
Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps.
Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability.
Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions that balance quality, time, and cost.
Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance.
Collaborate with CX domain experts to translate operational requirements into routing capabilities.

Qualifications

8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Expert-level hands-on experience with Java, Spring Boot, implementing distributed systems and microservices architectures, REST APIs, persistence, security, testing, and performance engineering.
Experience developing routing logic for contact center, communications, or customer engagement platforms.
Knowledge of ACD concepts, agent states, queue management, skill-based routing, priority routing, proficiency routing, and workload balancing.
Experience building high-throughput, low-latency transaction processing systems.Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering.
Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design.
Hands-on experience with contact center or CX platforms and the operational concepts behind customer routing and engagement.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to Have

Experience with real-time communications platforms such as FreeSWITCH or Kamailio.
Knowledge of optimization algorithms, decision engines, or scheduling systems.
Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms.
Exposure to WFM processes and integrations involving forecasting, schedules, adherence, etc.
Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Skills

Oracle Java
Spring Boot
Reporting
Documentation
Microservices
API development
Transaction processing
PostgreSQL
Data modelling
Communication skills
Scheduling
Forecasting
Apache Kafka
RabbitMQ
Kubernetes
Jenkins
Software development
GitHub

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Work requirements

Jobs in the United States