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Added 3 mins ago
Maintenance Manager
CACI, INC.-FEDERAL
Fayetteville, NC
Lead/Manage a team of Electronics Technicians in the performance of maintenance, integration and testing of SATCOM equipment. Ensure all required actions are followed to completion, to…
Added 5 mins ago
IL
DOT NET Developer
IQUASAR LLC
Washington, DC
- $90,000 to $105,000 USD / year
Participate in the entire software development life cycle, including application design, coding, unit testing, integration, and configuration to seamlessly fit with the operation of the…
Added 6 mins ago
Principal Engineer, Automation Engineering -Aseptic Filling SME
Janssen Biotech, Inc. Legal Entity
Wilson, NC
Lead automation factory and site acceptance testing (FAT/SAT) and commissioning. Support installation, operational, and performance qualification and aseptic process simulations with…
Added 7 mins ago
Project Manager
Mid Hudson Valley Federal Credit Union
Kingston, NY
…completion. Once the project is underway, the Project Manager would lead and manage the team by defining roles, setting expectations and holding team members accountable. Candidates must…
Added 8 mins ago
Maintenance Manager
CACI
Fayetteville, NC · Fayetteville
Lead/Manage a team of Electronics Technicians in the performance of maintenance, integration and testing of SATCOM equipment. Ensure all required actions are followed to completion, to…
Added 14 mins ago
Software Development Engineer III, Resilience Infrastruction and Solutions: Incident Mitigation
Amazon Data Services, Inc.
Seattle, WA · Portland, OR
- Lead the end-to-end design, implementation, and delivery of software systems spanning multiple features across the full development lifecycle, ensuring solutions are well-architected,…
Added 15 mins ago
Director of Technology (46086)
Landmark National Bank
Overland Park, KS
Added 16 mins ago
Low Voltage Technician
ADT
Wichita, KS
Added 16 mins ago
Manager Application Development & Support
Blue Cross Blue Shield of Kansas
Topeka, KS
Added 18 mins ago
J&
Senior Lease Controller- US
Joe & the Juice / United States
NY
- $150,000 USD / year
Lead impairment testing of ROU assets (IAS 36) and assessment of onerous contracts (IAS 37) for underperforming stores
Added 24 mins ago
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Research Engineer
Scientific Applicati
Colorado Springs, CO
- $90,000 to $135,000 USD / year
…CO. Selected candidates will have the opportunity to grow, lead, and learn with talented engineers, physicists, and technicians on long-term programs and new programs supporting the DoD,…
Added 24 mins ago
CL
ELECTRICAL ENGINEER I - CO
City Light & Power
Denver, CO
- $40,123 USD / year
Cutting-Edge Tech: CLPE stands out for its expertise in cutting-edge technology. Join us to take a lead role in advanced microgrid projects (500kW to 10MW) and smart grid implementation.
Added 25 mins ago
IG
Senior UX Researcher/Designer - Product Configuration
Insight Global
Beachwood, OH
- From $62 USD / hour
Strong experience conducting qualitative user research, particularly user interviews and usability testing.
Added 38 mins ago
Senior Engineer Protection & Control
Avangrid Service Co
LANCASTER, NY
Added 39 mins ago
RVT - Vascular Ultrasonographer - Troy
Trinity Health
Troy, NY
…the full array of ultrasound examinations and physiological testing offered by the vascular laboratory. RVT- I is also an appropriate designation for any staff member who is unable to work…
Added 40 mins ago
JD Edwards Developer Analyst
Pernod Ricard USA
WHITE PLAINS, NY
…Polar Ice Vodka, Malibu Rum, and Lamb's rum. Let your ambition lead you toward outstanding opportunities with progressive rewards. For insight on our heritage please click Job purpose: *…
Added 40 mins ago
Senior Software Engineer (Location Services)
CoreLogic Solutions, LLC
Austin, TX · Irvine, CA · San Diego, CA · Dallas, TX
We are seeking a Senior Software Engineer with proven geospatial expertise to join our Location Services team. You will design, build, and maintain scalable, reliable, high-performance…
Added 40 mins ago
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Sr. Associate
Pfizer
New York City, NY
- $79,400 to $132,400 USD / year
The Senior Associate, Solutions Software Engineer is a hands-on individual contributor who designs, builds, integrates, and supports digital solutions using approved enterprise platforms,…
Added 40 mins ago
M
Manager, Carborne System Data Maintenance
MTA
Brooklyn, NY
- From $115,252 USD / year
This position is responsible for all aspects of software and hardware configuration control for carborne applications for new and existing subway car fleets. The incumbent will develop and…
Added 40 mins ago
M
Manager, Carborne System Data Development
MTA
Brooklyn, NY
- From $115,252 USD / year
Thorough understanding of design, testing, troubleshooting, failure analysis and corrective action relative to railcar software and control systems .
Added 41 mins ago
Director, Software Engineering - Bank Tech
Capital One
New York, NY
Lead, manage and grow multiple teams of product-focused software engineers
Added 41 mins ago
DevEx & Platform Enablement Lead
Internal Data Resources, Inc
NEW YORK, NY
IDR is seeking a DevEx & Platform Enablement Lead to join one of our top clients for a remote opportunity. In this role, youll help improve engineering productivity by shaping developer…
Added 41 mins ago
Solution Architect, Forward Deployed AI
EPAM Systems
New York, NY
Client-facing solution architecture experience with business software or AI solutions that reached production, at either Solution Architect I level (own a bounded design with senior review)…
Added 42 mins ago
Sr. Associate, Data Engineer PySpark
KPMG LLP
NEW YORK, NY
…understand available resources and constraints around data. Lead team in exploratory data analysis, generating and testing working hypotheses, and uncovering interesting trends and…
Added 42 mins ago
Fixed Income Algo Technology, Director
Citigroup
New York, NY
Production & Operational Risk: Be the senior accountable owner for production stability of the Algo platform. Lead major incident response and post-incident review, and own the control…

Miratech

Senior Routing Engine Developer (CX Platform)

Remote, United States

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Job details

Experience: 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will develop the core routing engine responsible for intelligent distribution of voice and digital interactions across agents, queues, skills, channels, and business units in real time. The role includes building highly scalable backend services capable of processing large volumes of routing decisions with strict latency, availability, and resiliency requirements. You will work primarily with Java, Spring Boot, distributed architectures, event-driven systems, and cloud-native technologies, collaborating closely with product, architecture, workforce management, telephony, and CX platform teams.

Responsibilities:

Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time.
Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules.
Ensure high availability, scalability, resilience, and performance across queues, routing paths, and interaction workloads.
Design and maintain APIs supporting routing configuration, administration, monitoring, and integration requirements.
Optimize systems for high concurrency, fault tolerance, resiliency, and predictable performance.
Integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms.
Design and develop critical Java and Spring Boot services, APIs, integration components, and reference implementations.
Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps.
Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability.
Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions that balance quality, time, and cost.
Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance.
Collaborate with CX domain experts to translate operational requirements into routing capabilities.

Qualifications

8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Expert-level hands-on experience with Java, Spring Boot, implementing distributed systems and microservices architectures, REST APIs, persistence, security, testing, and performance engineering.
Experience developing routing logic for contact center, communications, or customer engagement platforms.
Knowledge of ACD concepts, agent states, queue management, skill-based routing, priority routing, proficiency routing, and workload balancing.
Experience building high-throughput, low-latency transaction processing systems.Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering.
Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design.
Hands-on experience with contact center or CX platforms and the operational concepts behind customer routing and engagement.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to Have

Experience with real-time communications platforms such as FreeSWITCH or Kamailio.
Knowledge of optimization algorithms, decision engines, or scheduling systems.
Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms.
Exposure to WFM processes and integrations involving forecasting, schedules, adherence, etc.
Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Skills

Oracle Java
Spring Boot
Reporting
Documentation
Microservices
API development
Transaction processing
PostgreSQL
Data modelling
Communication skills
Scheduling
Forecasting
Apache Kafka
RabbitMQ
Kubernetes
Jenkins
Software development
GitHub

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