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Added 6 mins ago
COS Project Specialist II - ISO - CCM
Carlisle
Smithfield, Pennsylvania, PA
With manufacturing, engineering, R&D, and corporate functions across North America and globally, Carlisle offers stability, agility, and opportunity in a performance-driven culture. Do…
Added 6 mins ago
Project Specialist II (Process Engineer) - ISO - CCM
Carlisle
Smithfield, Pennsylvania, PA
With manufacturing, engineering, R&D, and corporate functions across North America and globally, Carlisle offers stability, agility, and opportunity in a performance-driven culture. Do…
Added 7 mins ago
PB
IT Project Manager - Healthcare
Proven Business Systems LLC
Tinley Park, IL
- $80,000 to $90,000 USD / year
…Account Manager, Technical Engineer, Project Engineer, Support, Security, vendors, and client stakeholders. The Project Manager owns project governance and delivery coordination; technical…
Added 9 mins ago
Managing Consulting Engineer - Microsoft 365
CDW Technologies, LLC
Remote, United States
…position is also a key contributor to the Managed Services engineering team responsible for supporting complex technical services and solutions, which include: Microsoft 365 Tenant…
Added 10 mins ago
Platform Engineering Lead
Black & Veatch Family of Companies
Cary, NC · Overland Park, KS
…innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of…
Added 13 mins ago
B
Innovation Enterprise Development Manager
Bechtel
Reston, VA · Houston, TX
- $140,800 to $203,700 USD / year
…lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from…
Added 13 mins ago
B
Innovation Enterprise Solution Deployment Manager
Bechtel
Reston, VA · Houston, TX
- $140,800 to $203,700 USD / year
…lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from…
Added 13 mins ago
B
Innovation Optimization/Scaling Solutions Manager
Bechtel
Reston, VA · Houston, TX
- $140,800 to $203,700 USD / year
…lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from…
Added 13 mins ago
Asst Dir, Data Products (STP)
Liberty Mutual
Boston, MA · Portsmouth, NH · Plano, TX · Seattle, WA · Columbus, OH · Indianapolis, IN
…strategy, deliver platform integration, and govern for quality, security, and compliance. Our performance-driven team is passionate about leveraging data to create value for customers and…
Added 14 mins ago
EC
Lead Power Systems Controls Engineer
Eaton Corporation
Glendale Heights, IL
- $97,000 to $143,000 USD / year
Join Eaton's Electrical Engineering Services & Systems (EESS) team and lead the development, testing, and implementation of power systems control solutions for our customers using PLC’s,…
Added 14 mins ago
Site Reliability Engineer
Highmark Health
Springfield, IL
Actively engages with clinical engineering, cybersecurity, device manufacturers, suppliers, and Information Technology SMEs to oversee and to implement and deliver on activities which…
Added 14 mins ago
Data Scientist 1
Baylor Scott & White Health
Springfield, IL
In this role, you will contribute across the solution lifecycle, from problem definition and data preparation
Added 14 mins ago
AT
Senior Business Systems Analyst
Akamai Technologies, Inc.
Springfield, IL
- $88,900 to $160,100 USD / year
Join our Network Statistics Engineering Team!
Added 14 mins ago
C
Lead Data Engineer-Snowflake
Cognizant
Springfield, IL
- $115,000 to $135,000 USD / year
Develop reusable engineering frameworks, coding standards, and best practices that improve delivery speed and solution quality.
Added 14 mins ago
Archer IRM Developer / Administrator
Cognizant
Springfield, IL
Practice - CIS - Cloud, Infrastructure, and Security Services
Added 14 mins ago
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AI Strategy Associate Director - State Health
Guidehouse
CHICAGO, IL
- $122,000 to $203,000 USD / year
Guide solution design and implementation for AI and GenAI capabilities, including:
Added 15 mins ago
Senior Business Systems Analyst - Healthcare Payor Specialized
CGI Technologies and Solutions, Inc.
Chicago, IL
. Collaborate with business stakeholders, data architects, and engineering teams to gather, analyze, and translate business requirements into functional and technical specifications.
Added 15 mins ago
RA
Senior Data Center Consultant
Ramboll Americas Engineering Solutions, Inc.
Chicago, IL
- $125,000 to $155,000 USD / year
EYP Mission Critical Facilities, part of Ramboll Americas Engineering, is an innovator and a market leader in sustainable Data Center Consulting & Strategy, Design, and Commissioning with a…
Added 15 mins ago
Technical Sales Engineer Co-op - Entry Level Sales Program 2027
IBM
Chicago, IL
Design and validate technical solution approaches that address customer challenges, align with business goals, and demonstrate practical value across IBM software, AI, cloud, data,…
Added 15 mins ago
Solution Architect, Forward Deployed AI
EPAM Systems
Chicago, IL
Turn AI pilots into secure, reliable production systems as a Solution Architect embedded with client business and engineering teams. You will design LLM, RAG, and agentic solutions, define…
Added 19 mins ago
Electrical Design Specialist III
Audubon Companies
Houston, TX
Prepare parts lists, procurement lists, bills of material (BOM) and specifications when drawings are complete. Revise lists, drawings and BOM consistent with engineering changes.
Added 20 mins ago
Digital Engineering Integration Engineer
SABEL SYSTEMS TECHNOLOGY SOLUTIONS LLC
Remote, United States
Sabel Systems designs and delivers digital engineering ecosystems for DoW programs, enabling teams to connect data, systems, and personnel within secure, scalable environments. Our…
Added 25 mins ago
Software Developer
LEIDOS, INC.
Valparaiso, FL
Support system engineering life cycle for software and hardware data collection components, including designing, developing, maintaining, testing, and deploying software solutions.
Added 26 mins ago
Azure Cloud Architect
Bright Vision Technologies
Remote, United States
…and platforms. The work focuses on availability, scalability, security, observability, automation, and dependable service operations. The successful candidate will apply practical expertise…
Added 35 mins ago
Software Development Engineer III, Resilience Infrastruction and Solutions: Incident Mitigation
Amazon Data Services, Inc.
Seattle, WA · Portland, OR
- Own your team's architectural direction by evaluating trade-offs across scalability, performance, security, and maintainability, and guide future technology choices that align with…

Miratech

Senior Routing Engine Developer (CX Platform)

Remote, United States

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Job details

Experience: 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will develop the core routing engine responsible for intelligent distribution of voice and digital interactions across agents, queues, skills, channels, and business units in real time. The role includes building highly scalable backend services capable of processing large volumes of routing decisions with strict latency, availability, and resiliency requirements. You will work primarily with Java, Spring Boot, distributed architectures, event-driven systems, and cloud-native technologies, collaborating closely with product, architecture, workforce management, telephony, and CX platform teams.

Responsibilities:

Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time.
Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules.
Ensure high availability, scalability, resilience, and performance across queues, routing paths, and interaction workloads.
Design and maintain APIs supporting routing configuration, administration, monitoring, and integration requirements.
Optimize systems for high concurrency, fault tolerance, resiliency, and predictable performance.
Integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms.
Design and develop critical Java and Spring Boot services, APIs, integration components, and reference implementations.
Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps.
Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability.
Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions that balance quality, time, and cost.
Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance.
Collaborate with CX domain experts to translate operational requirements into routing capabilities.

Qualifications

8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Expert-level hands-on experience with Java, Spring Boot, implementing distributed systems and microservices architectures, REST APIs, persistence, security, testing, and performance engineering.
Experience developing routing logic for contact center, communications, or customer engagement platforms.
Knowledge of ACD concepts, agent states, queue management, skill-based routing, priority routing, proficiency routing, and workload balancing.
Experience building high-throughput, low-latency transaction processing systems.Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering.
Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design.
Hands-on experience with contact center or CX platforms and the operational concepts behind customer routing and engagement.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to Have

Experience with real-time communications platforms such as FreeSWITCH or Kamailio.
Knowledge of optimization algorithms, decision engines, or scheduling systems.
Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms.
Exposure to WFM processes and integrations involving forecasting, schedules, adherence, etc.
Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Skills

Oracle Java
Spring Boot
Reporting
Documentation
Microservices
API development
Transaction processing
PostgreSQL
Data modelling
Communication skills
Scheduling
Forecasting
Apache Kafka
RabbitMQ
Kubernetes
Jenkins
Software development
GitHub

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