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Added 7 hours ago
Principal Engineer – Java, Python & Data Platforms
B10 Wells Fargo Bank, N. A.
CHARLOTTE, NC
This is an opportunity to provide senior technical leadership on complex engineering challenges, influence standards and architectural decisions across teams, and help build sustainable…
Added 7 hours ago
IX
Collibra Developer (Senior / Expert / SME)
Insight Xcite
Chantilly, VA
- $180,000 to $240,000 USD / year
Insight Xcite is recruiting Collibra Developers for current and upcoming mission-focused opportunities, including Senior, Expert, and Subject Matter Expert (SME) assignments. Build and…
Added 8 hours ago
BV
Senior Java Developer
Bright Vision Technologies
Fremont, CA
- $115,000 to $165,000 USD / year
Bright Vision Technologies is seeking a Senior Java Developer to design, develop, test, and support enterprise software applications and services using the technology stack relevant to the…
Added 8 hours ago
Sr. Manager, Applied Science, Marketing Measurement and Performance Science (MAPS)
Amazon
Seattle, WA
Amazon’s Customer Behavior Analytics org is looking for an Senior Manager, Applied Science, to spearhead the rapid growth of our Marketing Measurement solutions. The team focuses on…
Added 8 hours ago
Software Development Engineer, Aurora Control Plane
Amazon
Seattle, WA
…behalf of our customers. In this role, you will work with our senior engineers to design and implement systems that orchestrate thousands of databases. You will build a foundational…
Added 8 hours ago
Software Development Engineer II, EC2 Blackfoot Peering Team
Amazon
Seattle, WA
…environment that celebrates knowledge sharing and mentorship. Senior engineers on the team enjoy mentoring through one-on-one sessions and thorough, kind code reviews. We assign projects…
Added 8 hours ago
Data Engineer
Stellantis
Auburn Hills, MI
The AI & Data Analytics Team is looking for a Senior Data Engineer to join our team. In this role, you will be responsible for designing, building, and optimizing robust data pipelines that…
Added 8 hours ago
Senior Business Systems Analyst - Healthcare Payor Specialized
CGI Technologies and Solutions, Inc.
Chicago, IL
We're growing rapidly and are looking for a Senior Business Systems Analyst.
Added 8 hours ago
Manager Application Development & Support
Blue Cross Blue Shield of Kansas
Topeka, KS
Added 9 hours ago
TA
Space Domain Awareness and Directed Energy Analyst
The Aerospace Corpor
Colorado Springs, CO
- $86,600 to $150,400 USD / year
Proficiency in at least one programming language:Python, MATLAB, C++, Java, C, or FORTRAN
Added 9 hours ago
CC
2027 Summer Intern: Software Engineer
Charter Communicatio
Englewood, CO
- $31,533 USD / year
Build connections with team members and senior leaders who can help you better understand our business and what it's like to work here.
Added 9 hours ago
Senior Software Engineer (Location Services)
CoreLogic Solutions, LLC
Austin, TX · Irvine, CA · San Diego, CA · Dallas, TX
We are seeking a Senior Software Engineer with proven geospatial expertise to join our Location Services team. You will design, build, and maintain scalable, reliable, high-performance…
Added 9 hours ago
P
Sr. Associate
Pfizer
New York City, NY
- $79,400 to $132,400 USD / year
The Senior Associate, Solutions Software Engineer is a hands-on individual contributor who designs, builds, integrates, and supports digital solutions using approved enterprise platforms,…
Added 9 hours ago
Senior Application Developer
Moog Inc
BUFFALO, NY
…great quality of life inside and outside of work. Job Title:Senior Application DeveloperReporting To:Management, IT Applications DevelopmentWork Schedule:Hybrid - Buffalo, NYMoog's IT…
Added 9 hours ago
Software Development Engineer, Amazon Connect InterApps (AWS)
Amazon
New York, NY
As a developer on our team, you’ll own code end-to-end from design to development, and work closely with senior technical leaders within the team and across AWS. You’ll have a sound…
Added 9 hours ago
Director, Software Engineering - Bank Tech
Capital One
New York, NY
Partner with senior engineering and business leaders to align product roadmaps with scalable technology capabilities
Added 9 hours ago
Senior Software Engineer Go & Java
Internal Data Resources, Inc
NEW YORK, NY
IDR is seeking a Senior Software Engineer Go & Java to join one of our top clients for a remote opportunity. In this role, youll help design and build secure, scalable backend services and…
Added 9 hours ago
Fixed Income Algo Technology, Director
Citigroup
New York, NY
…set the multi-year technical vision, lead and grow a team of senior engineers and engineering leads, act as the primary technology partner to the heads of Fixed Income electronic trading,…
Added 9 hours ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 9 hours ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 9 hours ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 9 hours ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 9 hours ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 9 hours ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 9 hours ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…

Miratech

Senior Routing Engine Developer (CX Platform)

Remote, United States

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Job details

Experience: 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will develop the core routing engine responsible for intelligent distribution of voice and digital interactions across agents, queues, skills, channels, and business units in real time. The role includes building highly scalable backend services capable of processing large volumes of routing decisions with strict latency, availability, and resiliency requirements. You will work primarily with Java, Spring Boot, distributed architectures, event-driven systems, and cloud-native technologies, collaborating closely with product, architecture, workforce management, telephony, and CX platform teams.

Responsibilities:

Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time.
Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules.
Ensure high availability, scalability, resilience, and performance across queues, routing paths, and interaction workloads.
Design and maintain APIs supporting routing configuration, administration, monitoring, and integration requirements.
Optimize systems for high concurrency, fault tolerance, resiliency, and predictable performance.
Integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms.
Design and develop critical Java and Spring Boot services, APIs, integration components, and reference implementations.
Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps.
Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability.
Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions that balance quality, time, and cost.
Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance.
Collaborate with CX domain experts to translate operational requirements into routing capabilities.

Qualifications

8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Expert-level hands-on experience with Java, Spring Boot, implementing distributed systems and microservices architectures, REST APIs, persistence, security, testing, and performance engineering.
Experience developing routing logic for contact center, communications, or customer engagement platforms.
Knowledge of ACD concepts, agent states, queue management, skill-based routing, priority routing, proficiency routing, and workload balancing.
Experience building high-throughput, low-latency transaction processing systems.Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering.
Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design.
Hands-on experience with contact center or CX platforms and the operational concepts behind customer routing and engagement.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to Have

Experience with real-time communications platforms such as FreeSWITCH or Kamailio.
Knowledge of optimization algorithms, decision engines, or scheduling systems.
Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms.
Exposure to WFM processes and integrations involving forecasting, schedules, adherence, etc.
Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Skills

Oracle Java
Spring Boot
Reporting
Documentation
Microservices
API development
Transaction processing
PostgreSQL
Data modelling
Communication skills
Scheduling
Forecasting
Apache Kafka
RabbitMQ
Kubernetes
Jenkins
Software development
GitHub

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