Jobs in the United States

Save this search

Added 2 days ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 2 days ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 2 days ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 2 days ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 2 days ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 2 days ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 2 days ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 2 days ago
Certified Scrum Master
Modern Technology Solutions Inc
Dayton, OH · Dayton
Experience with Agile techniques: User Stories, Continuous Integration, Continuous Testing, Team Agreements, Definition of Done, Definition of Ready, Acceptance Criteria
Added 2 days ago
Junior Cloud/Software Engineer
Modern Technology Solutions Inc
Dayton, OH · Dayton
Support integration testing and verification of catalog services as they interact with ICAM Services, Foundational Services, EPAS, and mission applications.
Added 2 days ago
O
Principal Platform Software Engineer
Oracle
Nashville, TN
- $104,500 to $234,600 USD / year
…Networking, Storage, Identity, Security, Observability, and Developer services. The OKE team owns a highly available 24x7 cloud service and continues to expand the platform with new…
Added 2 days ago
Junior-Level Business Analyst
CGI Technologies and Solutions, Inc.
North Charleston, SC
o Create test plans, traceability matrices, test scenarios, and test cases for functionality testing.
Added 2 days ago
O
Senior Platform Software Engineer - OCI
Oracle
Columbia, SC
- $92,500 to $209,500 USD / year
Build robust, maintainable, and well-tested software using object-oriented programming languages such as Java, C++, C#, or similar, following modern software engineering best practices.
Added 2 days ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 2 days ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 2 days ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 2 days ago
Software Engineer IV - ERP Finance (Oracle/PLSQL)
Charter Communicatio
Greenwood Village, CO
Added 2 days ago
Software Engineer Level 2 or 3 (AHT)
Northrop Grumman
Aurora, CO
Experience with automated regression testing (unit, integration, system level)
Added 2 days ago
2027 Space Domain Awareness Graduate Intern
The Aerospace Corpor
Colorado Springs, CO
…GPA 3.0 - Experience programming in MatLab, Python, C, C++ or JAVA - This position requires the ability to obtain and maintain a U.S. Government security clearance. U.S. citizenship is…
Added 2 days ago
Software Engineer
CACI International
Colorado Springs, CO
Analyze (through demonstrations, proof of concept, performance, and end-to-end testing) and effectively coordinate Infrastructure needs driven by developed software to meet customer mission…
Added 2 days ago
Software Engineer II, Analytics Amazon Dedicated Cloud (ADC)
Amazon
Denver, CO
Love to code. Whether its building tools in Java or solving complex system problems in Python, the ideal candidate will love using technology to solve problems. You have a solid…
Added 2 days ago
O
Senior Platform Software Engineer - OCI
Oracle
Denver, CO
- $92,500 to $209,500 USD / year
Build robust, maintainable, and well-tested software using object-oriented programming languages such as Java, C++, C#, or similar, following modern software engineering best practices.
Added 2 days ago
O
Senior Platform Software Engineer - OCI
Oracle
Charleston, WV
- $92,500 to $209,500 USD / year
Build robust, maintainable, and well-tested software using object-oriented programming languages such as Java, C++, C#, or similar, following modern software engineering best practices.
Added 2 days ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 2 days ago
O
Senior Platform Software Engineer - OCI
Oracle
Indianapolis, IN
- $92,500 to $209,500 USD / year
Build robust, maintainable, and well-tested software using object-oriented programming languages such as Java, C++, C#, or similar, following modern software engineering best practices.
Added 2 days ago
Full Stack Java Developer *
CGI Technologies and Solutions, Inc.
Birmingham, AL
CGI is seeking a hands-on Full Stack Java Developer to support the development, enhancement, testing, and production stability of a mission critical, external facing training application…

Miratech

Senior Routing Engine Developer (CX Platform)

Remote, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will develop the core routing engine responsible for intelligent distribution of voice and digital interactions across agents, queues, skills, channels, and business units in real time. The role includes building highly scalable backend services capable of processing large volumes of routing decisions with strict latency, availability, and resiliency requirements. You will work primarily with Java, Spring Boot, distributed architectures, event-driven systems, and cloud-native technologies, collaborating closely with product, architecture, workforce management, telephony, and CX platform teams.

Responsibilities:

Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time.
Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules.
Ensure high availability, scalability, resilience, and performance across queues, routing paths, and interaction workloads.
Design and maintain APIs supporting routing configuration, administration, monitoring, and integration requirements.
Optimize systems for high concurrency, fault tolerance, resiliency, and predictable performance.
Integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms.
Design and develop critical Java and Spring Boot services, APIs, integration components, and reference implementations.
Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps.
Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability.
Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions that balance quality, time, and cost.
Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance.
Collaborate with CX domain experts to translate operational requirements into routing capabilities.

Qualifications

8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Expert-level hands-on experience with Java, Spring Boot, implementing distributed systems and microservices architectures, REST APIs, persistence, security, testing, and performance engineering.
Experience developing routing logic for contact center, communications, or customer engagement platforms.
Knowledge of ACD concepts, agent states, queue management, skill-based routing, priority routing, proficiency routing, and workload balancing.
Experience building high-throughput, low-latency transaction processing systems.Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering.
Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design.
Hands-on experience with contact center or CX platforms and the operational concepts behind customer routing and engagement.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to Have

Experience with real-time communications platforms such as FreeSWITCH or Kamailio.
Knowledge of optimization algorithms, decision engines, or scheduling systems.
Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms.
Exposure to WFM processes and integrations involving forecasting, schedules, adherence, etc.
Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Apply About employer

More about this job

Skills

Oracle Java
Spring Boot
Reporting
Documentation
Microservices
API development
Transaction processing
PostgreSQL
Data modelling
Communication skills
Scheduling
Forecasting
Apache Kafka
RabbitMQ
Kubernetes
Jenkins
Software development
GitHub

Report this job