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Senior AI Solutions Architect – Hybrid - Linthicum, MD
Creative Information Technology, Inc.
Falls Church, VA
The Senior AI Solution Architect designs and deploys scalable AI/ML systems, bridging business needs with technical execution. Key responsibilities include creating data strategies,…
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FSO-Con-Tech Con-Tech and Platforms-FSRT-NFR - ServiceNow - Manager - Multiple Positions - 1757742
EY
Raleigh, NC
- $168,010 USD / year
…project implementation and design alongside the Engagement Lead, Solution Architect, and developers. Ensure timely and successful project completion. Facilitate project introductions,…
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Cyber - SAP Cybersecurity - Senior - Consulting - Open Location
EY
Alpharetta, GA · Tulsa, OK · Portland, OR · Baton Rouge, LA · Birmingham, AL · Kansas City, MO · Jericho, NY · Rogers, AR · Salt Lake City, UT · Oklahoma City, OK · Tucson, AZ · Grandview Heights, OH · St. Louis, MO · Detroit, MI · Sacramento, CA · Cleveland, OH · Arlington, VA · Seattle, WA · Austin, TX · Milwaukee, WI · San Diego, CA · Hoboken, NJ · Greenville, SC · Hartford, CT · Des Moines, IA · San Jose, CA · Boston, MA · Phoenix, AZ · Westlake Village, CA · Louisville, KY · Secaucus, NJ · San Antonio, TX · New York, NY · Philadelphia, PA · Palo Alto, CA · Huntsville, AL · Boca Raton, FL · Raleigh, NC · Providence, RI · Southfield, MI · Chantilly, VA · Cincinnati, OH · Buffalo, NY · Atlanta, GA · Washington, DC · Baltimore, MD · Charlotte, NC · Toledo, OH · Las Vegas, NV · Albany, NY · Denver, CO · New Orleans, LA · Indianapolis, IN · Orlando, FL · New Brunswick, NJ · Los Angeles, CA · Charleston, WV · Akron, OH · Dallas, TX · Houston, TX · Memphis, TN · Miami, FL · Wichita, KS · Fort Worth, TX · Jacksonville, FL · Nashville, TN · Tampa, FL · Grand Rapids, MI · San Mateo, CA · Irvine, CA · Minneapolis, MN · Iselin, NJ · Richmond, VA · Tallahassee, FL · Chattanooga, TN · San Francisco, CA · Stamford, CT · Pittsburgh, PA · McLean, VA · Rochester, NY · Chicago, IL
Build trusted client relationships and drive proposal development, solution design, and go-to-market initiatives.
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Cyber - SAP Cybersecurity - Manager - Consulting - Open Location
EY
Raleigh, NC · Chattanooga, TN · Cleveland, OH · Jericho, NY · Akron, OH · Rogers, AR · Louisville, KY · Atlanta, GA · Pittsburgh, PA · Toledo, OH · Tulsa, OK · Boca Raton, FL · Memphis, TN · Detroit, MI · New Brunswick, NJ · Hoboken, NJ · Minneapolis, MN · Greenville, SC · Phoenix, AZ · San Jose, CA · Tampa, FL · Chantilly, VA · McLean, VA · Las Vegas, NV · Irvine, CA · Cincinnati, OH · Dallas, TX · Des Moines, IA · Sacramento, CA · Orlando, FL · Palo Alto, CA · Stamford, CT · Tucson, AZ · Houston, TX · Boston, MA · Denver, CO · Iselin, NJ · Tallahassee, FL · Secaucus, NJ · New Orleans, LA · Rochester, NY · Indianapolis, IN · Wichita, KS · Washington, DC · Nashville, TN · San Antonio, TX · Jacksonville, FL · Buffalo, NY · Fort Worth, TX · San Mateo, CA · Southfield, MI · Alpharetta, GA · Portland, OR · Charleston, WV · Oklahoma City, OK · Westlake Village, CA · Grand Rapids, MI · Kansas City, MO · Providence, RI · Richmond, VA · San Francisco, CA · Albany, NY · Miami, FL · St. Louis, MO · Baltimore, MD · Grandview Heights, OH · San Diego, CA · Baton Rouge, LA · Seattle, WA · Milwaukee, WI · Charlotte, NC · Los Angeles, CA · Salt Lake City, UT · Arlington, VA · Hartford, CT · Huntsville, AL · Austin, TX · Philadelphia, PA · New York, NY · Birmingham, AL · Chicago, IL
Build trusted client relationships and drive proposal development, solution design, and go-to-market initiatives.
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(1119604) Lead Software Engineer - Emerging Technologies
Diversified Services Network, Inc.
Chicago, IL · Peoria, IL · Irving, TX · Broomfield, CO
- $140,000 to $145,000 USD / year
…high-value business problems. This role combines deep software engineering expertise with practical innovation, turning exploratory concepts into secure, reliable, maintainable,…
Added 1 min ago
Product Manager
Fable Security
San Francisco, CA
…the hard prioritization calls, and lead execution alongside engineering. Engineers will be your partners in discovery and solution design, and you'll bring the product judgment and focus…
Added 2 mins ago
ETRM Specialist
WhiteWater Midstream
Austin, TX
Degree in Finance, Economics, Engineering, Computer Science or a related field, or equivalent experience.
Added 2 mins ago
Executive Director, HR Business Partnership & IT Solutions Lead
Merck Sharp & Dohme LLC
NJ · PA
Lead and develop a multidisciplinary organization spanning HR business partnership, product and solution leadership, digital capabilities and related technology disciplines.
Added 2 mins ago
Sr. Spclst , Global Marketing Engagement, DHH
Merck Sharp & Dohme LLC
NJ · PA
Bachelor's degree, preferably in a scientific, engineering, or business-related field.
Added 2 mins ago
Senior Software Engineer (Python) - Remote
Mitratech
Remote, United States
You’ll be joining our Mitratech Workforce Compliance Engineering team, building AI-first SaaS products. This role sits at the intersection of two disciplines. First, you’ll build the AI…
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Privilege Access Management Engineer
Hub International Limited
Chicago, IL
In this role, you will manage multiple aspects of information security operations, response, and engineering. This position will contribute to a team focusing on the included, but not…
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M&A IT Systems Analyst
Hub International Limited
Chicago, IL
Engage internal IT Architectural and Engineering resources as needed to define integration roadmap and ultimately handoff for implementation
Added 4 mins ago
Sr Cloud Engineer
SIG SAUER
Newington, NH
…evolved, and thrived, by blending American ingenuity, German engineering, and Swiss precision. Today, SIG SAUER is synonymous with industry-leading quality and innovation which has made it…
Added 6 mins ago
Sr. Manager, Data Platforms
Servpro Industries, LLC
Gallatin, TN
Serve as a hands-on technical leader by contributing to solution design, engineering, code and design reviews, troubleshooting, performance tuning, and production support.
Added 9 mins ago
Senior Solution Consultant, Partnerships
Blitzy
Cambridge, MA
We’re looking for a Solution Consultant to join our Partnerships team. In this role, you’ll serve as a technical and strategic partner to our ecosystem partners, helping them understand,…
Added 9 mins ago
Solutions Architect, Senior
Trinity Health
Livonia, MI
…level knowledge of hardware, software, application, and systems engineering in multiple IT disciplines (such as strategic planning, solution architecture, technology architecture, network…
Added 10 mins ago
Research Functional Lead
Brown Brothers Harriman & Co.
United States
…and matters to the right people; validating that a defensible solution shape and business model addresses it; and validating that it’s possible to…
Added 12 mins ago
Mainframe Technical Engineer
HM Health Solutions Inc.
Remote, United States
…integrity, and performance. The ideal candidate is adaptable, solution-oriented, and capable of collaborating across multiple teams to support a broad range of technical initiatives. The…
Added 12 mins ago
Phenomenal Data Engineer (2+ years - Senior Level)
Black Cape
Pentagon, VA
Black Cape is led by proven business and engineering leaders with a track record of building innovative technology companies focused on building mission applications. We support many…
Added 12 mins ago
Enterprise-grade agile planning solution Subject Matter Expert (SME)
Fathom Management LLC
United States
Digital.ai Agility is an enterprise-grade agile planning solution (formerly known as VersionOne) designed to scale agile practices across all levels, from individual teams to the entire…
Added 13 mins ago
Senior Network Engineer
LEIDOS, INC.
Camp Springs, MD
Administer RSA Authentication Manager solution to facilitate Multi-Factor Authentication (MFA) for network devices and appliances.
Added 13 mins ago
Engineer III, Global Technology - Data Solutions
Expeditors
Ellenwood, GA
…key role in delivering modern analytics capabilities, driving engineering excellence, and ensuring data products are scalable, reliable, and aligned with business…
Added 13 mins ago
Senior Engineer, Global Technology - Americas Capabilities
Expeditors
Ellenwood, GA
…frontends and Java Spring Boot services and applies AI across the engineering lifecycle, including AI-enabled solution design, coding agents, agentic workflows, automation, and operational…
Added 14 mins ago
CA
Regional Solution Sales Director
Computacenter AG & Co. oHG
Chicago, IL · Dallas, TX
- $175,000 to $265,000 USD / year
7 to 10 years of experience in pre-sales, solution sales, services sales, field engineering, professional services, or a related technology leadership role.
Added 14 mins ago
Supply Chain Manager, Project Buy Sell
Amazon.com Services LLC
Seattle, WA
- Produce written recommendations and insights for key stakeholders to help shape solution design

Miratech

Senior Routing Engine Developer (CX Platform)

Remote, United States

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Job details

Experience: 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will develop the core routing engine responsible for intelligent distribution of voice and digital interactions across agents, queues, skills, channels, and business units in real time. The role includes building highly scalable backend services capable of processing large volumes of routing decisions with strict latency, availability, and resiliency requirements. You will work primarily with Java, Spring Boot, distributed architectures, event-driven systems, and cloud-native technologies, collaborating closely with product, architecture, workforce management, telephony, and CX platform teams.

Responsibilities:

Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time.
Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules.
Ensure high availability, scalability, resilience, and performance across queues, routing paths, and interaction workloads.
Design and maintain APIs supporting routing configuration, administration, monitoring, and integration requirements.
Optimize systems for high concurrency, fault tolerance, resiliency, and predictable performance.
Integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms.
Design and develop critical Java and Spring Boot services, APIs, integration components, and reference implementations.
Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps.
Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability.
Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions that balance quality, time, and cost.
Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance.
Collaborate with CX domain experts to translate operational requirements into routing capabilities.

Qualifications

8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Expert-level hands-on experience with Java, Spring Boot, implementing distributed systems and microservices architectures, REST APIs, persistence, security, testing, and performance engineering.
Experience developing routing logic for contact center, communications, or customer engagement platforms.
Knowledge of ACD concepts, agent states, queue management, skill-based routing, priority routing, proficiency routing, and workload balancing.
Experience building high-throughput, low-latency transaction processing systems.Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering.
Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design.
Hands-on experience with contact center or CX platforms and the operational concepts behind customer routing and engagement.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to Have

Experience with real-time communications platforms such as FreeSWITCH or Kamailio.
Knowledge of optimization algorithms, decision engines, or scheduling systems.
Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms.
Exposure to WFM processes and integrations involving forecasting, schedules, adherence, etc.
Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Skills

Oracle Java
Spring Boot
Reporting
Documentation
Microservices
API development
Transaction processing
PostgreSQL
Data modelling
Communication skills
Scheduling
Forecasting
Apache Kafka
RabbitMQ
Kubernetes
Jenkins
Software development
GitHub

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