Remote jobs in the United States

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Added 12 mins ago
Sales Engineer, Mid Market - TOLA
Samsara
Remote, United States
…and building third-party system integrations (via our open API) to ensure the best technical solution is presented to Samsara…
Added 37 mins ago
Senior Multi-Cloud DevOps Engineer
Select Source Solutions
Remote, United States
Work with AWS services such as VPC, Security Groups, EC2, S3, RDS, IAM, Elastic Load Balancing, Route 53, API Gateway, WAF, Lambda, SQS, Auto Scaling, Direct Connect, and related services.
Added 37 mins ago
Senior Enterprise Applications Analyst – Microsoft 365 & SharePoint
Select Source Solutions
Remote, United States
The ideal candidate combines deep SharePoint and Microsoft 365 expertise with strong data, integration, automation, and business-systems experience. You should be comfortable working across…
Added 54 mins ago
Technical Support Engineer
Tray.ai
Remote, United States
…on live Zoom calls to speed up investigations. Analyze logs, API requests, and HAR files to identify errors and their root cause, and guide customers to a fix or…
Added 2 hours ago
IG
Servicenow Developer
Insight Global
Remote, United States
- From $80 USD / hour
Hands-on REST integration experience using IntegrationHub REST steps or outbound REST messages, including OAuth 2.0, JSON payloads, error handling, and retries.
Added 2 hours ago
IG
DevOps Engineer (Integrations & Automation)
Insight Global
Remote, United States
- From $82 USD / hour
Platform contribution. Contribute to golden-path pipeline templates and guardrails for integration and API workloads, following the team's pipeline governance and IaC standards.
Added 2 hours ago
Senior Storage Engineer
Runware
Remote, United States
…and a disk, node or whole site failing is invisible to the developer calling our…
Added 2 hours ago
Senior Security Engineer
Runware
Remote, United States
…500 million end users, with 400,000+ models behind a single integration, at up to 10x lower cost per token than traditional…
Added 2 hours ago
Head of Infrastructure Operations
Runware
Remote, United States
Runware is the AI inference platform that builds and operates its own infrastructure, end to end. One API gives developers access to image, video, audio, 3D and language models, and our…
Added 2 hours ago
AI Factory Network Architect
Runware
Remote, United States
…weeks, and a failure anywhere in the network is invisible to the developer calling our…
Added 2 hours ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 2 hours ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 2 hours ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 2 hours ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 2 hours ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 2 hours ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 2 hours ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 2 hours ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 2 hours ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 2 hours ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 3 hours ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 3 hours ago
Technical Support Engineer 2
Jobgether
Remote, United States
Familiarity with RESTful APIs, webhook troubleshooting, and common software integration patterns is an advantage.
Added 3 hours ago
Sr. Full Stack Software Engineer – AI Agents
Jobgether
Remote, United States
Frontend development experience with TypeScript and a modern component framework, including REST API integration, streaming responses, and authenticated sessions.
Added 4 hours ago
J
Sr Backend Software Engineer I
Jobgether
Remote, United States
- $140,000 to $160,000 USD / year
Develop, execute, and validate unit and integration tests, applying Test-Driven Development (TDD) principles and collaborating with software testing teams to ensure product reliability.
Added 4 hours ago
J
Manager, Workday Integrations
Jobgether
Remote, United States
- $121,400 to $161,400 USD / year
Troubleshoot and resolve technical issues: Investigate integration failures, data transformation errors, API and web service issues, security configuration problems, and performance…

Miratech

Senior Routing Engine Developer (CX Platform)

Remote, United States

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Job details

Experience: 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will develop the core routing engine responsible for intelligent distribution of voice and digital interactions across agents, queues, skills, channels, and business units in real time. The role includes building highly scalable backend services capable of processing large volumes of routing decisions with strict latency, availability, and resiliency requirements. You will work primarily with Java, Spring Boot, distributed architectures, event-driven systems, and cloud-native technologies, collaborating closely with product, architecture, workforce management, telephony, and CX platform teams.

Responsibilities:

Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time.
Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules.
Ensure high availability, scalability, resilience, and performance across queues, routing paths, and interaction workloads.
Design and maintain APIs supporting routing configuration, administration, monitoring, and integration requirements.
Optimize systems for high concurrency, fault tolerance, resiliency, and predictable performance.
Integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms.
Design and develop critical Java and Spring Boot services, APIs, integration components, and reference implementations.
Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps.
Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability.
Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions that balance quality, time, and cost.
Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance.
Collaborate with CX domain experts to translate operational requirements into routing capabilities.

Qualifications

8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Expert-level hands-on experience with Java, Spring Boot, implementing distributed systems and microservices architectures, REST APIs, persistence, security, testing, and performance engineering.
Experience developing routing logic for contact center, communications, or customer engagement platforms.
Knowledge of ACD concepts, agent states, queue management, skill-based routing, priority routing, proficiency routing, and workload balancing.
Experience building high-throughput, low-latency transaction processing systems.Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering.
Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design.
Hands-on experience with contact center or CX platforms and the operational concepts behind customer routing and engagement.
Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to Have

Experience with real-time communications platforms such as FreeSWITCH or Kamailio.
Knowledge of optimization algorithms, decision engines, or scheduling systems.
Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms.
Exposure to WFM processes and integrations involving forecasting, schedules, adherence, etc.
Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture.
Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Skills

Oracle Java
Spring Boot
Reporting
Documentation
Microservices
API development
Transaction processing
PostgreSQL
Data modelling
Communication skills
Scheduling
Forecasting
Apache Kafka
RabbitMQ
Kubernetes
Jenkins
Software development
GitHub

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